When I logout out, I get a dark screen, swirly wheel and a box that asks if I want to continue the installation or abandonment, but it wont let me click on one.  How can I fix?

When I logout on my Macbook Air, Safari 9.1, my screen darkens, and there is a box that asks if I want to continue or cancel the installation.  But I can't click on one.  I have not tried to install anything for awhile.  Is this something I can fix it or what I have to visit the Apple store?

You may have installed one or more variants of the Trojan 'InstallMac '. Please take the following steps to disable.

The criminal behind this attack tries to make the malware difficult to remove by varying names of the files it installs. This procedure works now, I know. It will not work in the future. Anyone finding this comment a couple of days or more after it was published should look for a more recent discussion, or start a new one.

Back up all data before proceeding.

1 triple - click on the line below on this page to select, then copy the text to the Clipboard by pressing Control-C key combination:

~/Library/LaunchAgents

In the Finder, select

Go ▹ go to the folder...

from the menu bar and paste it into the box that opens by pressing command + V. You won't see what you pasted a newline being included. Press return. A folder named "LaunchAgents" opens.

Press command-2 key combination to select the display of the list, if it is not already selected.

There should be a column in the update Finder window. Click on this title to sort the content by date. This will make the related files easy to identify regardless of their names, because they will have the same modification date.

2A inside of the folder that you just opened, there may be files with the name of all these forms:

something. AppRemoval.plist

Something.download.plist

Something.ltvbit.plist

Something.notification.plist

Something.Update.plist

Here, something is usually an empty string of sense, for example one of the following:

Epolife

InstallMac

Javeview

Kuklorest

Manroling

Otwexplain

Here are examples, not a comprehensive list. The chain could be anything, and there might be more value of something. Looking for a group of files with the same date of change who match the description.

Lately, the striker of "InstallMac" a were quick strings 'AppRemoval', 'download', 'ltvbit' and 'update' in the names of its records. For example, you might see file names such as these, instead of the above:

something. AppVemoral.plist

Something.dolnwoad.plist

Something.btvlit.plist

Something.uadpte.plist

You may have more than one copy of the malware, with different values of something.

Place all of these in the trash. If there are other files whose name begins with something, those in the trash also move. You can get a caveat that some files are locked; Delete them anyway.

Once you've done that, we may not have anything left in the LaunchAgents folder; in this case, you can remove the folder, but otherwise does not delete it. Other files in the folder are not necessarily malicious (though they may be, if you have also installed another type of malware).

Log off or restart the computer. The Trojan horse should now be inactive.

3. This step is optional. Open the folder as in step 1:

~/Library/Application Support

and move it to the trash of the subfolders with the name, something you found in step 2.

Do not move the Application Support folder or anything else inside.

4. open the Applications folder. If there is an element named something, or "Hell Zip", or with any of the other names listed in step 2, then drag it to the trash.

If in doubt, press option-command-4 key combination to get the apps by date added. Look at the apps that have been added since you first noticed the problem. If there is one, that you don't recognize, drag it to the trash.

You can get an alert that the item is locked. Confirm that you want to move to the trash.

Empty the trash.

If you receive an alert that the application is running, force it to quit.

5. from the Safari menu bar, select

▹ Safari preferences... ▹ Extensions

Uninstall all extensions, you don't know that you need. When in doubt, remove all of them. None is required for normal operation. Do the equivalent with Chrome and Firefox browsers, if you use one of the people.

If the window does not open, restart the computer in safe mode. Some caches maintained by the system will be rebuilt.

6. replace the search engine and home page in each of your browsers, if either has been changed. In Safari, first load the desired home page, then select

▹ Safari preferences... ▹ General

and click on

Set on the current Page

Tags: Notebooks

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