Adobe CS 5 is not compatible with Win 7
I just had an amazing discussion of 45 minutes with the support of the 'Expert' Adobe. I try to install CS 5 on a new computer after the download link.
I have encountered an error when trying to install and asked 24 hour support for help. You won't believe the enaswer I've had.
He told me that CS5 does not work on Win 7 and sent me a link that I had to read.
I told him that his market not Ok on my other computer Win 7, and that the instructions he sent me said that IT works on Win 7
... INCREDIBLE SUPPORT!
At the end of the day, I insisted that he get a supervisor who was not a real help at all
He told me that I can't use CS5 on another computer.
Then I showed him the transcript of a previous session of support where the person told me I could
Then he said: it's possible, but that they do not support the CS5 more
This chat session went wrong crazy
These guys know the basics of Adobe? (Rhetorical question!)
Hi Rave
I don't understand what he was trying to tell me. The fact that the software is not proven on Win 7.
It was just the arrogance of the man and his supervisor, the fact that he made a blatant mistake and that it would not be to acknowedge and the fact that they manipulated obviously 23 calls at the same time. So I was being treated as a sufficient enough.
I had great support people help me and they are worth every penny. I wouldn't feed this Turkey.
The problem I had was because I did not download the two files that was necessary. It is a .exe file and installation
There are no clear instructions on the page.
Sound now resolved, but thanks for your help
Tags: Adobe
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