After the installation of Win 8.1, Acrobat 9 Pro suddenly does not work
I have CS4 Web Premium and Acrobat Pro v. 9.5.5. I bought a new computer to window 8.0 90 days ago, installed subsequently, active and everything is fine. Yesterday, I upgraded to 8.1 Win. Now, when I opened Acrobat Pro, I get a message saying that it has been installed as part of a suite and open another program in the first sequel. When I click OK, Acrobat is closed. I tried to open almost all other programs in the suite (bridge, Flash, Photoshop 64-bit), they run OK, but Acrobat will not always work, and there is no activation message. I checked my Adobe account, and my version of Acrobat 9 Pro is still listed, with serial number.
I am very disappointed, because I use Acrobat Pro a bit, and currently it will not open at all. Other that call Adobe to help (no free support # listed), with the help of discussion online (no link available), or by e-mail with them (no address listed)... What can I do to "activate"?
I tried open Acrobat Distiller and get the same message, but when I close it, I see a brief flash of what seems to be an entry with the substance of the activation box. It only appears for the second half, so I can't do anything with it.
The process of installation and activation for Acrobat as part of the CS is different from that of a stand-alone Acrobat. First of all, the issue of opening another application in CS is common (not sure if she should remain open when you start Acrobat. You should be able to get more information about the CS forum. You can also just try a repair. Do not forget that Adobe will not doubts for you AA9 on Win 8.1 since they are not listed as compatible (this does not mean that they do not work together, but they are not certified for this combination). It may be that Win 8.1 added some hooks than messes up Acrobat. It might be time to move on AA XI. AA9 is the oldest product that qualifies for the upgrade.
Tags: Acrobat
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