After the removal of recovery of Windows Trojan, now unable to see the files on the Start Menu

After hitting him with the recovery of windows Trojan (which I think I deleted) using Malwarebytes' Anti-Malware and advance care system. Then I tried the unhide files which some became visible. Now although when I go to the start menu and click on a folder that they are empty, but if I go into my computer the files are there in the files. any help from anyone who has had the same problem would very be appriceated

Thank you

Stuart Austin

Hi StuartAustin,

Method 1
Troy was not completely removed from your computer, I suggest you to scan virus online at the following link

http://www.Microsoft.com/security/scanner/

Method 2
I suggest to create a new user account and see if that helps, the following link you will help to create the new user account.

Create a user account
http://Windows.Microsoft.com/en-us/Windows7/create-a-user-account
http://Windows.Microsoft.com/en-us/Windows-Vista/create-a-user-account
http://support.Microsoft.com/kb/279783

If everything works well in the new user account, I suggest you try the steps from the following link to transfer files and settings to the new user account.

Difficulty of a corrupted user profile
http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile
http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile
http://support.Microsoft.com/kb/811151

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