After you download El Capitan, the wheel spins constantly

After you download El Capitan, the wheel continues to turn and do not have access to the computer.  What should I do?  He turned for 3 hours.

Hi artfromfl,

Thank you for upgrading your Mac to OS X El Capitan! If the download seems to be blocked for a few hours, try to force the Mac to shutdown by holding down the power button until it stops. You can then try to leave it to the top in safe mode. Also, please check your internet connection, if you can connect the Mac directly to your router via an ethernet cable, it would speed up the download process.

Try safe mode if your Mac does not end commissioning

If the download does not progress in safe mode, you can delete the El Capitan installer in your downloads folder in the Finder application, and then try to download os Sierra instead.  macOS Sierra

This should put Mac to update without delay at all. Please use the Apple Support communities to post your question. Good day.

Tags: Mac OS & System Software

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