Agent failure during the ownership change processing

Hello

Could someone help me in this issue:

Data collection is stopped due to the following error:

15-02-2013 02:08:43.916 ECHO ERROR [IncomingMessage-12294] com.quest.glue.core.jfogbank.JFogbankAgentImpl - an unexpected error has occurred which may cause undesired behavior. You can contact Quest Software customer support if you see this error again: Agent failure during the ownership change processing
java.io.IOException: no connection is made to com.quest.glue.core.jfogbank.JFogbankAgentImpl@6176959c
at com.quest.glue.core.jfogbank.JFogbankServer.waitForConnection(JFogbankServer.java:403)
at com.quest.glue.core.jfogbank.JFogbankAgentImpl.startDataCollection(JFogbankAgentImpl.java:295)
at com.quest.glue.core.jfogbank.JFogbankAgentImpl.propertiesChanged(JFogbankAgentImpl.java:475)
to com.quest.glue.core.services.ASPServiceImpl$ ListenerAdapter.propertiesChanged (ASPServiceImpl.java:606)
to java.util.concurrent.ThreadPoolExecutor$ Worker.runTask (ThreadPoolExecutor.java:886)
to java.util.concurrent.ThreadPoolExecutor$ Worker.run (ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)

15-02-2013 02:08:43.916 ECHO [IncomingMessage-12294] INFO com.quest.glue.core.services.AgentStatusServiceImpl - failure reported Agent
15-02-2013 02:08:49.673 ECHO VERBOSE [Windows_System_on_ctsintcovsods3.cts.com AgentStatusService] com.quest.glue.core.agent.AgentInstance - data collection to stop

What does this error mean?

Kind regards

Shiva

Hey Shiva,

you are probably using the OS cartridge inherited on x86_64, RHEL or CentOS 6.3 or earlier.

You must install both 32-bit libraries to do the data collection:

  • -glibc.i686
  • -nss - softokn.i686

Why is this?

By dΘfaut x86_64 installation does not seem to install libraries 32 bits, which prevents OSCart commissioning agents.

Fortunately, OSCart agents are largely independent, and only the C 32-bit kernel libraries (and their dependencies) must be installed in order to get the agents running. Needed to support packages are available on the RedHat 6 32-bit installation DVD in the directory {{packages}}.

https://support.quest.com/SolutionDetail.aspx?ID=SOL89778

Best regards, Falco

Tags: Dell Tech

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