Officejet 7310 carriage jam

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• Officejet J6480 carriage jams when printing wirelessly via the plugin from HP printing service

  I try to print on my printer OfficeJet J6480 HP all-in-one to my Samsung Galaxy Tab 3 tablet that runs Android 4.4 Wireless using the "HP Print Service Plugin on the tablet.

  Measures already taken;

  Sucessfully downloaded/installed the Service HP Print on shelf Plugin

  Radio wireless to the printer and correctly configured to communicate with the router wirelessly activated successfully.

  Problem:

  When you try to print something from the tablet to the wireless printer, the printer is trying to perform the print operation (flow paper in the printer from paper tray, shows 'Printing' on the printer screen), but then never made a real impression and gets a 'Transport Jam' indication on the printer screen.

  When this occurs above, I opened the hood top, checked for jammed paper in the paper path (Nothing), did tension of printer many times, cycle of fact alignments cleanings and cartridge many times, changed the paper to different types of paper.

  None of these actions corrected the problem...

  I'll also add that when you perform the steps of printing with the radio wireless on off the printer and the cable connected to the printer, the printer functions normally when you print from my pc applications - no traffic jams. Also, the printer works normally when you perform a function 'copy' locally from the printer control panel - not roadways of jams.

  I thought maybe an update of the firmware to the printer could solve this problem - ideas about this being a likely solution?

  BTW - how you normally clear / would correct a cart-jam regardless of printing wirelessly or through an ethernet cable?

  If the firmware update is not a solution, any comment on what could be the cause of the problem?

  If an update is available, could you tell me how to do the upgrade and where can I download it from?

  Thanks for all your comments... Denny

  E - rog,

  Two things I wanted to first of all thank you a lot for the response to my original message concerning the problem of printing wirelessly to my printer HP J6480 of the Tablet, Samsung Galaxy Tab 3 via the Plugin of Service HP Print.

  Secondly, I wanted to aplogize for the very long delay in responding to your... I had some health problems with a family member who prevented me to try your suggestions to the problem.

  I am pleased to report that I managed to solve the problem... I am now able to print to the printer of the tablet.

  A little history on the fix...

  I tried to download and install the update of the firmware from the link you provided, while having the printer connected to the PC (Windows) computer via a USB connection, as you suggest. (It was initially connected through my home network, so I had to first uninstall, then reinstall via USB connection). When you try to install the downloaded firmware it failed, even after several attempts to re-downloading/reinstalling.

  Instead, I uninstalled the printer again, reinstalled over the home network, downloaded the update of the firmware directly from the HP site by locating the printer model, then the firmware. This time the firmware successfully installed (was able to view the progress of installation of the firmware in the display on the front panel of the printer). Make the installation of the firmware with the printer installed on the network domestic (instead fo via USB), the installation process allowed me to search for the printer on the network - it found it successfully and successfully installed the firmware.

  After this successful firmware installation and turn on the wireless radio on the printer (via the button on the front panel), I was able to print successfully from the tablet... YES!

  Needless to say, there is no carriage jam messages as before... and I did not try your other suggestions to go to the HP article on carriage jam error States/solutions.

  I am really gratefull for your response/suggestions...fixing this problem did the usefulness of my tablet to increase dramatically to have the ability to print... cudos to you for your efforts on this forum and a big "thumbs up" for your records.

  Denny

• HP Officejet 7310 transport Jam

  I tried all the recommended solutions and still cannot get it printed, he tries, but then I get the error message

  Jam of transport

  Door open, clear transport jame and then press OK to continue.

  Hello

  Please check if there is no paper stuck near the transport area. If found remove it.

  Also, check if you are able to manually move the carriage.

  If the truck moves automatically / manually, then we might have to reset the printer. Therefore, check your Inbox for the steps to perform the reset.

  If the transport does not move, the printer must be repaired.

• OfficeJet 8600 more - will not install - error message "carriage jam".

  I'm unable to install a new printer of all-in-one OfficeJet 8600 Plus.  I was running through the installation routine when it hit a barrier, that it cannot go beyond.  I got the "Carriage jam" error message on the printer screen.  I ran through HP Web sites and found one on the point: http://support.hp.com/us-en/document/c02919171

  I did everything that the foregoing asked.  I pulled the cart holding the ink cartridges and put again.  I 'reinstalled' of the carridge another 3 times, and the third time, instead of seeign 'Transport Jam' once again, the machine began to re-start, but then got stuck on a new screen, that says 'printer preparation', with the logo of HP that swirled around, stating that it was ongoing.  He spent forever, and when I tried to turn it off, it wouldn't let me, so I pulled the plug.  When I plugged in again, I was back to "Carriage Jam".   What can I do else?

  The guy at Office Depot said to bring it back, and he would exchange for a new (I bought it today).  I guess I will, if anyone has a better idea. Thank you.

  Hi Ismellwabbit,

  Sorry to hear that you are having problems.

  I totally agree with the guy from Office depot. If you are having problems on the first day, I strongly suggest that make you it

  take it to a new. Don't waste your time trying to fix it because you may have a defective product.

  These things happen because of several reasons that could happen anywhere bewteen from production to delivery.

  I hope this helps! Sorry you had a bad first experience. Totally been there myself and I know how that feels.

• How to fix a carriage jam on a printer all-in-one Officejet 6700 Premium

  Never get a carriage jam and can't get it figured out? Here is a video and a document that can help you solve the problem.

  Many times transportation jams came from a piece of paper crashes and the transport again slams the paper and cannot go completely backwards. The video shows how you can get a jam and a few steps to get to the jam and fix it.

  http://www.YouTube.com/watch?v=nV59MGyoIcQ

  Another useful source might be this document below. It has the same steps, but it can also be useful.

  http://support.HP.com/us-en/document/c03079130

  Hope this helps let me know if you have other questions about a carriage jam.

• Having a carriage jam with your Officejet 8600?

  Gettting a carriage jam message and cannot get rid of it?

  Sometimes the ramasseherbe gets locked due to a paper jam. You can unplug it and move the carriage to the Center. Look to the right (the region where it comes from), search for any paper. Many times paper crumpled upward and is stuck in this field and transport cannot lock, because it is blocked.

  Here is a link that will help to transport also jam.

  http://support.HP.com/us-en/document/c02919171

  I hope this helps.

• Why is there ink in my Officejet 7310 ink cartridges?

  After that the error message indicating that the transport was stuck on my Officejet 7310, a colleague moved to transport and discovered masses of black ink in the well under the ink cartridges. A lot of black ink * beep * has been dug with a Q-Tip, who solved the problem of paper jam carriage. Much ink remains in the cartridge. Where it comes from and how to safely clean? Is a normal buildup? How can't we accumulate more ink? Thank you for your suggestions.

  Here a link to a document that shows how clean and maintain different areas and parts of the printer such as the capping station.  He will be given instructions on how to go about cleaning the machine and what materials to use. It is advisable to use on the machine lint free rags.

  Some excessive accumulation of time is normal because the ink can be "fall back" on the printing process.  It is recommended that a cleaning is done every six months, if this is the first cleaning, there might be more to accumulate in the printer that could be expected. I hope this helps.

• Carriage jam Error Message on HP 8500 has

  My OfficeJet Pro 8500 constantly has a carriage jam error message. I followed all the steps of the 14 minute video. I was able to print the test pages to each step, but just after he lit up with the error msg again. There is no paper jammed anywhere, but it is making a kind of grinding sound when it does not print the test page. Then I'm back to print it does not and I have to turn it off then try all the steps. Also when I turn it off then on again once it seems to freeze on the screen "check printer, this may take a few moments." Can what solution anyone recommend. I don't think that there is a trolley that everything looks very good jam, but there is clearly a problem. Was working fine until I had to print a 80 page document last week.

  Troubleshooting steps described in this document can help solve the problem.

  Jams of transport differ from paper jams, although paper jams can cause transport jams...

• Remove and check color on Officejet 7310 cartridge

  I need all possible solutions for a new error message - remove and check color cartridge.  I work on a Mac OS 10.6.8 and aired recently in a lot of printer problems.  My HP Officejet 7310 was low on black ink, so I replaced the cartridge and it aligned properly without any problem. Later, when I tried to print labels, it gave me an error message and flashing exclamation point "remove and check color cartridge.  The color cartridge is not new and has not been replaced recently. It is half full. I did remove the cartridge and saw nothing wrong, so I re-inserted it. Once again, the same message. Then I tried to clean the copper contacts, as I've done it before. Still no change. I did a search for solutions and tried the following supposedly a HP technical support:

  Solution 1:

  Follow the steps below to power cycle your all-in-one:

  1. check that the device is on. Unplug the all-in-one power
  and unplug the USB/Ethernet cable.
  2. wait 30 seconds.
  3. connect the power supply only.
  4. Repeat steps 1-3 two times more.
  5. on the third time after plugging the unit running, reconnect the cable to the
  All-in-one to your computer.
  6. check the feature;

  Solution 2:

  Remove the cartridges from the printer and follow the steps below:

  1. clean the copper contacts of the cartridge with a slightly moistened cloth or a cotton swab
  with water distilled, filtered, or bottled. The tap water may contain contaminants that can
  damage to the ink cartridges.
  2. clean the contacts in the print carriage, inside the printer. Transport print contacts are made of copper and are found in transport, so that they line up with the contacts of the cartridge when the cartridge is installed.

  Solution 3:

  Reset the all-in-one to the default settings by using these instructions:
  1. disconnect the power cable from printer when the printer is on.
  2 press and hold # and 6 while plugging in the power cord.

  Continue holding until it displays the message Reset full Semi the front panel of the all-in-one device.

  NONE of them worked.  I am connected by USB as ever, our WiFi seems to remain stable.  Can offer you solutions to the problem?

  Kudo!  Kudo!  of course, the voltage is too low or the amps available short-term (short-term reserve amps.)  with 2 good carbatteries, I could establish free error initialize, all in this one works very well. Make sure the power supply is adequate, thank you and congratulations to all of you!

• Update the Firmware Officejet 7310?

  Like my Officejet 7310 and recently took a used for children.

  The network shows Configuration Page printing "Firmware revision: RL7001xNx" on the unit used while my original unit shows "Firmware revision: RL9002xNx '"»

  Is there a way to update the Firmware of the unit used for the RL9002xNx version?

  I'm not finding a way to update the Firmware via the Sites from HP Support...

  Any suggestions?

  Thank you!

  My PC is always Windows XP SP3 but I added three laptop computers for the children and women who have Windows 7 and I had all the HP7310 installation problems or the center of HP solutions on their machines.  Make sure you get the Windows 7 "32 or 64 bit" depending on your system).

  My initial concern about requiring the update of the Firmware has actually been resolved, I think.

  Printer was running very slow and hesitant, I thought could have been due to Firmware.

  Found on another blog the suggestion to clean the sensor 'media' (red laser on the side of the cartridge carriage).  It worked and I'm very happy with the results!

• HP 7310 transport jam becomes jammed traffic!

  I have a HP7310 all-in-One and a Windows 7 PC, which works well for a few years and just got the error message "Carriage jam" feared after a weakest page. I followed the instructions HP release of this http://support.hp.com/us-en/document/c00042632, including the replacement of the ink cartridges online.  Following the instructions, I moved to the Middle transportation (where he stopped when the original error has occurred) on the right side of the machine and cleaned gently from the machine.  Transport is now stuck on the right - she will go only left about an inch or so and of course the transport Jam message is there. I read in some forums on this site that there is no non repairable this possible repair, but on a further mention of sites of the means to free transport. I liked my 7310 HP - if there is anything that I can try to free transport and clear the carriage jam error, would be very grateful to the community of HP. Thank you!

  If you can't find any debris locking trolley in place, then I, unfortunately, can't unlocked transport. I don't know of a workaround to allow you to manually unlock the transport if it is blocked.

  You can consider replacing this printer.

• OfficeJet 7310 - Compatible 64-bit of Windows XP?

  I just upgraded my PC to a workstation HP running Windows XP 64 - Bit Edition.  It does not appear that my Officejet 7310 all-in-One does not work with it.  Y at - it a solution?

  HP said there is no driver, but you can use the Deskjet 990 driver for printing.

  I suspect that you can also use the web server integrated for scanning if you connect to the printer via the LAN.

• All-in-one Officejet 7310

  The scanner no longer works.  I can't find the original CD.  Any suggestions?

  Hi Pattles,

  Welcome to the HP Forums!

  I'm sorry to hear that your HP Officejet 7310 will analyse any more, but I'm happy to help you!

  To get help, I'll have to know the following:

  1. If you use Windows or operating system Mac and the version number. To find the exact version, visit this link. Whatsmyos.
  2. If the printer is connected, USB, Ethernet, or wireless.
  3. If the printer is capable of making copies of itself.
  4. If the power cable is connected to a surge protector, or directly to a wall outlet. Questions when it is connected to an uninterruptible power supply/Strip/surge protector power. This is true for printers and ink jet.

  If you can't find the original CD, here is the site of drivers for your printer software. So you can download the software if you want. HP Officejet 7310 all-in-One Printer Drivers.

  Please see this post, want good answers? Ask good Questions, by @Bob_Headrick, then you can get the most out of these forums.

  I hope hear from you soon and have a great day!

• OfficeJet 7310: Reported Device Manager driver missing for printer Officejet 7310

  I used the full setting install software downloaded from the HP site to set up a printer Officejet 7310 on a Lenovo laptop, T540p with OS 64 - bit Windows 8.1.  Installation and printer seem to work fine since I can print and I can also scan from the HP Solution Center utility.  However, Device Manager reports two errors/anomalies as follows.

  Under the heading 'Multifunction cards' the Officejet 7300 series properties shows the status of the device such as:
  This device is disabled. (Code 22)
  Click Enable device to enable this device.

  To the title of the theOfficejet 7300 series entry 'Other devices' properties shows the status of the device as:
  The drivers for this device are not installed. (Code 28)
  There is no compatible driver for this device.
  To find a driver for this device, click Update driver.

  I find this a little confusing, because I believe that the installation of the software is supposed to include the pilot, as well as the printer seems to function (which could be due to default Microsoft drivers).

  Any thoughts on how things are in this State and how to recover would be deeply appreciated as I prefer not to "ignore" error messages.

  Thank you

  Glenn

  Well, I finally got a moment for all dismantle and reinstall according to the suggested procedure.  The offending Device Manager entry disappears not directly as a result of using the tools Microsoft and CCleaner, but after these steps in the process, I was able to remove the entry from the device.  I suspect that the registry was somehow blocked upward and demelee enough tools stuff for me to delete the entry.

  The relocation went well, but unfortunately, I misread the part about the reference of USB and initially installed with a USB connection.  I had to go back and add the network connection, which was not a problem.  I wonder if I can remove the USB from the printer through devices and printers instance while keeping the Solutions Center HP happy on the network printer instance.

  Thanks again for the detailed procedure.

  Kind regards
  Glenn

• OfficeJet 7310 All in One: Officejet 7310 and Windows 10

  A driver Windows 10 will be available for the Officejet 7310 printer?  Not clear about the downloads for this printer page.

  Thank you

  Cory

  The Windows 10 for the Officejet 7310 driver is available for download from HP here.  This is the version 14.8.0, updated December 5, 2015.