All my work created the Sketch was lost when I reset my password. How can I return my drawings?
When I created my account I fortunately created some designs, then I forgot my password and when I tried repeatedly reset the password, the system gave me a brand new account and lost all of my work. Very disappointed, how Adobe randomly just deleted my work and then the customer service said they cannot do anything because it's free. can anyone help? my work could be somewhere in the clouds again. I used a different email address to create the account...
Hi rossj39727403,
I'm really sorry for this situation. Unfortunately, the images created on an Adobe ID are tied to this Adobe ID, unless they are shared in some way. If you remember the email address used for your previous Adobe ID, I can reset your password on this side. If you want to go ahead with this, please me PRIVATE message to the e-mail address used and we can go from there. Please do NOT share your email address on this thread because it is public.
Thank you!
-Kathleen
Tags: Photoshop Sketch
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