All or part of the character, do not print in Windows 8

Printer HP DeskJet 6840 worked very well under Windows 7 but now on Windows 8, in some cases, parts of the first character in line are reported missing and occasionally more characters missing in some areas.  In some cases, the upper part of the character is absent, and in some cases, the last character online missing all or part of itself.  The printer is connected to my local network via a cable (not for wireless).

The hardware test page prints fine (says there is ink and the jets are clean), but the Test Page from printer Windows and other programs (Word, Excel, etc.) have this injury problem.  When you print to my printer HP OfficeJet 6700 (from the same computer), I can print correctly.  The 6700 is connected wireless.

I downloaded, removed, reinstalled the latest driver HP and all Windows updates are installed.  I am willing to sell the printer on eBay and buy something else, but if someone on this forum could offer suggestions.

Thank you in advance,

Bob

Hi rcowen, sorry to hear you have s question to get your printer to work correctly with windows 8.   I did some research and I noticed that this model of printer is not supported with Windows 8.  Here is a document that shows the minimum requirements. http://goo.GL/IMWBER

What you can try to do is to use the generic Windows 8 printer driver.  If you go to add a printer option in windows 8 and select the 990c Deskjet printer driver or the Deskjet 550 c printer driver and then connect your printer, this may solve your problem.  I can't guarantee that it works, but I had it turn out to be successful for me in the past.

Another option, because you have an HP printer, you may well qualify for the "Trade In Trade Up" program that offers HP.  Everything you need to call HP at 1-800-474-6836 and ask about this option.  You will be asked your serial number located on the back of your printer on a sticker that is located close to a bar code.

If you have any other questions, feel free to write again and I'll be more than happy to help you.

Thank you

Waterboy71

Tags: HP Printers

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