An example of how Adobe treats older clients of long date...

I've owned all versions of Photoshop since Photoshop 2. I need currently CS3 reinstalled on an old system to run a custom plugin that only works with the CS3 version. I own both CS3, CS3 Extended purchased online through Adobe and my account shows both the products and orders with soap operas.

As CS3 is end of line, I used my archive installation to reinstall, but kept getting a red arrow at the end series fields at the entrance of my series. And no, I did a typo in no more. Then I contacted chat and was told that does not support Adobe CS3... I know that... I don't need support, I need my product activated. After finally getting to a supervisor, he said (with a bunch of useless nonsense because it was obvious that he never read the previous discussion of the other person):

Atul: I apologize for the inconvenience. But I need this degrades to the next level to solve this problem. They contact you with the perfect resolution within 48-72 hours of work.

T: M 3 days to fix a simple keycode... so exactly how is it supposed to take place... you even my details.

Atul: M T contact you by registered e-mail address.

M t: ok, so 3 days to take now in charge of adobe will contact me and I'll be able to use CS3?

Atul: Yes

If it was on May 25 and yesterday I went on chat where I went through another lengthy session on where yet another supervisor said he could email me the process that I had to use CS3. I get an email today but I was told that CS3 has been exceeded. But get this, he told me I was able to activate CS2 and gave me a link. I called the support Adobe, went thru the menu system that has no option for what I had, got a kid that reproduces the same drivel CS3 and I asked to speak to a supervisor of support that could handle my problem after carefully explaining as well as giving my file number. She me spent the long and after that listen to the same old drivel the supervisor finally told that he could not help me anyway as I need the customer service not tech support. So I asked him kindly pass me on the good people as I had already spent more than 5 hours on this. He passed me along and once more I went through more than canned food drive asking me the same info I have already handed over to others and has been in my two cats and once more I asked a supervisor. This controller then began through the canned drivel and I stopped him and told him to send me. She said I should use the support for my problem as the customer service could not help. Do I need to go further with the bunch of useless garbage that Adobe rat hole call support? What do you think people?

This person then wanted to make a screen sharing, but as I am a developer of the plugin under NDA with my company that does not happen. However, as a photographer for 35 years, developer of the PS and PS plugin Professor, I simply asked what he needed to do on a screen sharing. I explained that I had tried to install it on Mac 2 and 3 systems of windows with various operating systems, and whenever I entered my series I want to get the exact same on all 4 systems... the red X.

Needless to say, that I tried to stifle Adobe, not the people for their support, because they can only dish of what they can, but the management without value that makes this a completely unnecessary method of dealing with his client.

Enough rant, she came down to my chest and so you all know what a bunch of nonsense they can process. I know it isn't an activation server for end of line products, but Adobe can activate manually.

MT

MT review your account more closely, I see that you have two Photoshop CS3 serial numbers that come from a special event of the T4 in 2008.  In addition, I found that you have a serial number valid upgrade for Photoshop CS3 on Windows which ends in 6504.

Since you have a upgrade serial number, you will be asked to enter the serial number of eligible products during the installation process.  If you need to download a new copy of Photoshop CS3 installation files, they are available to Download Adobe Creative Suite 3 products...

I also found that you had 2 serial number Photoshop CS5 beta registered under your account.  In the future I recommend you make purchases of Adobe software from Adobe directly.  This will ensure that the license that was purchased is the license you've been waiting for.

Tags: Adobe

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