An unexpected problem has produced - the fax cannot be received because of an unexpected error

We are opperating on Vista, microsoft Fax Scan using program for a long time without problem, we have made no change. When the fax line rings the program will display reception fax... then a short while later it will display "an unexpected problem is product - the fax cannot be received because of an unexpected error" when I look up the properties for the results obtained for this fax declares partially received! Any suggestions?

Hi general Office Manager.

·        You are able to send faxes?

·        How long have you been experiencing this problem?

·        Who is the manufacturer of the computer, and what is the model of the machine number?

I suggest you todownload and reinstall drivers related devices (modem, system chipset and possibly Basic Input/output System (BIOS)) of the manufacturer's Web site.

Follow the section provided below and check if this may help solve the problem.

Solve fax problems

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-fax-problems

Kind regards

Sandeep

Microsoft Answers Support Engineer

Tags: Windows

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