"animate the edge - exception error" (type of red, red area) and the application does not open

Hello


I hope that someone can help me... I'm not sure how to explain the situation, but when I try to open Adobe Edge animate, this error box "edge animate - Exception ' if poster, (see below), then the program closes unexpectedly. I can't say the words that it has the red type on a red background.

I uninstalled the program and reinstalled and the same error.

I'm new on this app, so I have no idea as to how to solve this problem.

I hope someone can help me, I know it's short so feel free to ask me any other questions.

Thank you in advance,

Tom

Screen Shot 2015-02-05 at 12.59.40.png

Hi Tom

It's very weird and not reproducible. What is the entire message that you get on the crash? We look at it. Even if we don't exactly understand the problem, can you please try to delete the preferences and restart the application. (Preferences are found in /users/animate Library/Preferences/Adobe/Edge). Please delete the Directory Board animate in the path and start the application. If the application still crashes, please send us the full journal report you get. We will try to solve the problem as soon as POSSIBLE.

Thank you for your patience

Dieudonné

Tags: Edge Animate

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