App photo duplicate pictures on slide show.

I just upgraded to Windows 8 and I find that my Photo App is not working properly when I tried to display as a slideshow.

Instead of just one photo at a time, I get the same image duplicated side by side.   It's like get double.
Has anyone else seen elsewhere?  Is this a bug in the app or a problem on my computer?
Original title: Photo App does not work correctly when I tried to display as a slideshow.
LF

Hey there,

You are faced with is probably a known problem, we investigate with some display drivers. Please provide us your information of dxdiag that we can confirm that this is the same question. Sorry for the inconvenience, your photos are not be damaged in any form, it is a problem of displaying them in the application.

You can try if you are looking for the latest windows updates and updates to driver and reinstall the app later in the case of an update of the driver has already been published to your PC. More details are below.

If you encounter the problem noted in this thread: http://answers.microsoft.com/en-us/windows/forum/windows_8-winapps/photos-app-bug-duplicate-photos/d0b61bca-305e-4ef4-aa32-d13542fd64d5 , then it is most likely a driver problem, not a problem in the application (although the symptoms seem only to surface in the Photos app). This means that your photos are always safe, not corrupted.

For a possible resolution of this problem, please check Windows Update to ensure that you have installed all updates.

If there is no update from Windows Update, try to update the driver to display directly using the following steps:

  1. Open the Device Manager
  2. Expand graphics cards
  3. Right click on the driver, and then click Update driver software
  4. Automatically search for and follow the steps to install the driver (if applicable)

After you install the update, you will need to uninstall the application and then restart for the change to be applied correctly. Then reinstall the app store Photos.

If no update is available for your display driver at all please provide your machine dxdiag info so that we can track, we are working to solve the problem. Just type dxdiag in the start menu screen and press on enter, then let him finish and click Save all information. You can copy the information stored on this file in this thread.

Tags: Windows

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