AppCloud Action Service - Wrong Contacts are not forwarded to configured stage

Hello Topliners,


We are currently developing an application of the Action and have a problem when an error occurs on the stage of notify. We expect the contacts to the configured path (automatically route contacts with errors of cloud App.) where our server returns 500 (see attached image named 'Path').


But this doesn't seem to work properly, and contacts are crossing just to the next step on the canvas of the campaign even if the server returns a 500 instead of through the configuration step. Eloqua retries not 5 times, but contacts to flow to the next during the first call, regardless of endpoint Notify response.  This means that lots that raise an error on the stage of the notification will not be processed and that we have no way of their reprocessing. Is this a bug in Eloqua?


According to Eloqua AppCloud Action Service documents:


"If AwesomeApp configured her service Action to automatically set the status of the contacts to"complete"when Eloqua calls the notification URL, he simply accepts the URL of notification and carries out the action. No calls in from Eloqua bulk API are necessary. "Eloqua will ignore the notification URL call is answered, If this isn't an error of level 400 or 500"

If we modify our Service of the Action (by using the bulk import Eloqua API) to define the status of assets instead of fill, Eloqua works as expected and routes contacts when they throw an error.


Is this work as expected or a bug in Eloqua? Any help is appreciated.


Thank you


Syed

I received a response from the support team - Eloqua

When the notification LED is set to 'Complete' in the application configuration, Eloqua does not reply back wait and simply move the contacts (even if the answer is a level 400 or 500 error).  The status must be marked 'Active' to have more control and error, we can set back to "Errored" State, Eloqua can send to the configured step, if in place.

To implement this, you need to create an import def and reminder in Eloqua using their API block to set the status accordingly.

-Syed

Tags: Marketers

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