Apple ID lockout - HELP Please

Hoping someone can help me find my iPad old dads for him.

I managed to fix it for him after he threw it on the floor using google/here, but I could not sign in its identifier Apple at the time that he does not accept the email address, that he insisted was right.

I don't live nearby, so I brought home with me a while to try and fix it again, but I found just today an e-mail address of talk talk very old for him & Eureka!, he agreed with the password we both knew to be correct.

Then only he told me that the account has been suspended - takes me to a page with security questions - which he can't remember the answers to (it is 80 & sick right now) he also tells me that he thinks her cat destroyed a laptop that I wrote all the passwords and emulsion for his different accounts - original so I'm he detached a little

I guessed one of the answers correctly, but of course I don't remember that one - now goes a little later with the other and he won't let me new & insists on sending emails only-, but that the talktalk email address no longer exists

I remember at the time to help him set up the AppleID, I gave my own email as a backup for his AppleID account e-mail address, so I could help I hope that if something like this happened - but I don't see anyway to get Apple to send to this e-mail address, rather than the deceased talktalk one

I'm pulling out my hair here - is it possible? and if so, how would you please

Thank you

You can't change where the reset email goes - (you can but only when you have full access to the account, including the ability to respond to security issues). If you cannot reset email, you will need to contact Apple support: Contact Apple for assistance with the security of the Apple ID - Apple Support accounts

Tags: iTunes

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