Application for Community aid guard "extract files" for several hours

I have the latest version of the App for community support (3.2.0.610) on Mac OS X 10.6.3, but the problem with the update help content is not yet resolved. Well that download data very well, it will get stuck 'extraction' it indefinitely - and no, it's not because "the files are large.

I checked with fseventer if the app actually something written on the hard disk during the 'extraction' - and there is nothing to indicate an activity to help from Adobe. Which leads me to believe that there actually * is * something broken.

Also: while using Adobe is usually slow to the point of completely undo his goal, it most of the time does not display help pages at all. When you navigate to a previously visited page, the window remains empty.

Screen shot 2010-06-17 at 09.47.11.png

Just reload the page will display anything at all, but may still be missing images. It's extremely frustrating - and, frankly, not really worthy of the non-beta software...

I am pleased to learn that the problem has been resolved. Just to sum up, if you have a proxy or a Pseudo-proxy software installed on your Mac, such as http://glimmerblocker.org, Adobe Community Help will not be able to download content from the Internet, and therefore would not allow. In case you have such a proxy installed and are faced with a similar problem, disable the proxy for some time, download content and turn it back on. We would look towards the resolution of this problem in one of our next release.

Thanks xeophin for reporting this issue.

-Adobe Community Help engineering

Tags: Creative Suites

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