Application of air using URLLoader w/HTTPS fails on some Win7 computers, but not others

We have an Air (SDK 4.5) application, we are ready to deploy, but fails to connect via the HTTPS URL with error #2032 on some Win7 computers, but not others.

For troubleshooting, I can reproduce the problem by using the example of app simple test given in the AS3 URLLoader documentaton.

The problem is that when you run the application on some Win7 boxes, trying to connect to various servers via https and download a simple document, the request fails with "Error #2032".

The version of the Air runtime is 3.0, and we have updated to 3.1 with the same result. The problem is related to the HTTPS only: the same URLS work fine with HTTP.

Now for the fun: an application exact air works fine on another Win7 box, of the area of XP, OSX 10.6 and 10.7, pointing to the same URL HTTPS OSX.

More fun: on Win7 boxes that in case of failure, it only fails with some https URL and not others, and URLS that fail with this Air app on these some win7 boxes work perfectly with the same air application on several others mentioned computers (XP, OSX and other win7).

I know that #2032 Error is a very generic error "io" and could be the result of many things, but in this case, I did some research to isolate what could happen;

on win7 boxes where the air application fails:

If we point the air application on a virtual host on our setup of server apache with a self signed SSL certificate, the air application appears a sign saying the cert isn't trused, and if we click on 'continue', we get the error 2032 and a 0 http status code. Apache never logs on demand. This tells me that the application of air attempts to negotiate an SSL session with the apache server, but never succeeds.

If we indicate the air even application a virtual host on the same configuration of Apache Web server with a REAL SSL cert, the air application never appears unreliable Panel, but still does not work, 2032 and the http status code returned 0.

If we indicate the air even application a virtual host on the same server apache but HTTP instead of HTTPS, there is no failure and demand ends with an http 200 status code.

Interestingly, if we note the same air application various other HTTPS URLS on different hosts, our servers and others on the internet that we know work, some fail the same way and some work very well.

Now: If we run the same tests with the same air app, using the same URL HTTPS on other computers mentioned (XP, OSx and other win7), there is no failure and demand always ends well.

Another finding: you could theorize that there is something wrong with those boxes of win7, but the HTTPS URLS that fail with the air app, nice job on these boxes in IE and Chrome, also the same test app compiled as a Flex application and executed in the browser on computers that fail to work fine with the same HTTPS URLS that fails and the application of air , for the air runtime of problems on some win7 boxes.

It is a BIG problem for us, our Air application is a consumer application and will be widely deployed, and we cannot have it not be performed only on some computers and have no idea why.

Any help would be apprechiated.

Thank you

Bob Reynolds

Software engineer

EDT

PROBLEM SOLVED (mostly), however I end up with big problems in this...

The problem was on the failure both Win7 boxes were sigficantly off the coast. Their synchronization solved the problem. I assume that others who have similar problems check the time on the computers/servers.

This raises the question of why the AIR runtime cannot negotiate an SSL connection under this condition, but each browser we tested on those same computers could?

I can buy that maybe the SSL protocol must by definition fail under these conditions, however for use by consumers, where it can not be controlled, the implementation must be loose to allow upward, and indeed all commercial browsers can negotiate SSL under these conditions connections (time synchronization offset) - ecommerce would be in trouble if consumers can probably not to connect to a service secured via Internet simply because the time is out of their computer.

Can anyone in the Group Air address Adobe this concern on the use of AIR for applications of consumer under this condition where you can't rely on your application to install or run on who knows how many computers to consumers?  And to make things worse, AIR doesent provide revised, detailed error information so it is VERY tedious or impossible to even troubleshoot a comply with instructions like that--on the ground, it would be rather impossible.

Thank you

Bob Reynolds

Tags: Adobe AIR

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