asghost.exe uses 50% of CPU / ProtectTools getting stuck / on 8710w / Windows 7 Ultimate 64 bit

Hello world.

I've been struggling with this problem for two days - google searched everything I could, the forum & relocated basically all once or twice, including the entire operating system...

So here goes the description, I hope that someone - including the people (!) official HP - can help out me...

1.

As soon as I get home from Windows (such as Windows 7 Ultimate 64 bit mentionted), asghost.exe process starts with about 50% of the CPU and does not stop... unless I kill the process (as an administrator)


2.

Also when I run upward my HP ProtectTools Security Manager (the most recent version 4.10.10.3), it stuck at "Loading security providers"... once again, I have to kill the process. It is impossible to run the Security Manager.

This all started when I installed the 64 bit version of Windows 7 (my extra RAM needed), before I had the 32-bit and nothing of the sort was bad...

So I guess that (as in this thread) that it is linked with the 64 bit version of Windows 7 Ultimate... and it may start happening to a lot of people...

It's my work, laptop and I've exhausted all my free time to solve this problem, now I'm starting to really need to work , so...

DOES ANYONE HAVE A SOLUTION FOR THIS?

Also, I have to admit that I don't know I have install the software of safety (from here) in the right order...

Is it perhaps an 'ORDER' (not provided by HP)?

ANY HELP IS GREATLY APPRECIATED!

Thanks in advance to all

Your

R

Hello

asghost.exe is a process belonging to Credential Manager which is part of HP ProtectTools Manager.

First of all, we need to uninstall some programs from your system. To do this, you will need to have the installer of HP ProtectTools Security Manager Suite here4.10.10.3. Unzip it with WinRaror 7-Zip (free) .

Go to the paths:

  • ...\sp44868\PTAC\AC620X64 - active client and file to run AC620x64.exe it. Select remove/uninstall.
  • ...\sp44868\PTCRM - credential Manager and run setup.exe file here. Select remove/uninstall.
  • ...\sp44868\PTFPDRV\x64 - fingerprint driver and run the file AT8Min.exe it. Select remove/uninstall.
  • ...\sp44868\PTFVE\x64 - drive Encryption and file to run HpClient64.exe it. Select remove/uninstall.
  • ...\sp44868\PTJSC - Java Card and file to run PTJSC.exe it. Select remove/uninstall.
  • ...\sp44868\PTHST\Disk1 - HP ProtectTools Manager and run pthst.exe file there. Select remove/uninstall.

Install the latest version:

HP ProtectTools Manager here (ver. 4.10.17.1)

Note:

If you wish, you can extract this file and choose what you want to install. Of course the first thing you'll need to install is always PTHST.

This is how I solved the same problem on my model 8510w with Windows 7 32 bit. I hope this will solve your problem too.

Tags: Notebooks

Similar Questions

  • the system svchost.exe uses 100% of CPU

    When I open the Task Manager, I see that svchost.exe uses 100% of CPU and almost crashes my computer. I would appreciate anyone's recommendations to overcome this problem.

    My OS is Windows XP Pro SP3 with IE8

    There is a fix!

    Manually download and install the KB2888505 fix: the link below.  It fixed this problem on my two XP systems!
  • Svchost.exe uses 100% of CPU. How to fix?

    Svchost.exe uses 100% of CPU. How to fix?

    Please click on the below link and follow the steps given on the page:

    http://www.technibble.com/how-to-fix-Svchost-using-100-CPU-memory-leak/ MD MOEEN AJAZ KHAN - MCP, N +, A +.

  • My CPU usage climbs to 100% & an application called iexplore.exe uses 99% of CPU time.

    Original title: iexplore.exe

    When I activate "Task Manager", my CPU usage climbs to 100% & an application called iexplore.exe uses 99% of CPU time. This slows down my computer. I can turn it off without causing other problems?

    After restarting in safe mode and then restart in normal mode, all is back to normal. Thank you!

  • sppsvc.exe uses too much CPU resources__

    Constantly on my computer, I started to feel a downturn. When look in the Task Manager, I saw all the processor used 100% of sppsvc.exe. How can I resolve this situation, I met.

    My computer properties;

    Dell Precision M65 (laptop)

    Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_rtm. 090713-1255)

    CPU:
    Intel Core 2 T7400 2.2 GHz
    RAM: 2 GB of RAM (Running dual channel)
    VGA: NVIDIA Quadro FX350 M (512 MB) (1013 MB on Win7)
    HARD disk: 120 GB 7200 RPM (no bad sector and fragmentation)

    All my drivers and bios update.

    Hello F471H,

    Thanks for posting on the Microsoft answers Forums.

    Check out my sticky and try the steps in optimizing windows 7 for better performance.  Try to run the troubleshooters, check for performance issues.  Unfortunately, without the error codes, it would be difficult to diagnose your problem.

    I hope that this answer to your questions, if you need further assistance please come back and post, we are more than happy to help you.

    Kind regards

    Edgar
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Explorer.exe uses too much CPU

    My explorer.exe uses too much CPU (almost 100%). Then an error message appears-

    Microsoft Visual C++ Runtime Library
    This application has requested the execution to terminate in an unusual way.
    For more information, contact the application support team.
    If I click on OK, or simply close the dialog box explorer.exe ends and restarts. After awhile, it starts to use full CPU again, and the same dialog box appears again. I have installed new software and tried almost every other way, this forum as restart explorer.exe etc...
    Help, please

    Hello Rahul,

    Thanks for posting your question in the Microsoft Community forum.

    I understand that explorer.exe is using too many CPU resources. I'll help you with this problem.

    1. What is the brand and model of the computer?

    2. what security software is installed?

    3. don't you make changes to the computer before the show?

    To resolve this issue, let us try these methods:

    Method 1.

    Advanced startup options (including safe mode): http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode

    Run a full scan of the computer with the Microsoft Safety Scanner to make sure that the computer is virus-free.

    Microsoft safety scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

    Warning of Security Scanner: there could be a loss of data while performing an analysis using the Microsoft safety scanner to eliminate viruses as appropriate.

    Method 2.

    You can run the system maintenance Troubleshooter and check.

    Open the troubleshooting of System Maintenance Utility: http://windows.microsoft.com/en-us/windows7/open-the-system-maintenance-troubleshooter

    See these articles for more information.

    Ways to improve your computer's performance: http://windows.microsoft.com/en-us/windows7/ways-to-improve-your-computers-performance

    Optimize Windows 7 for better performance: http://windows.microsoft.com/en-us/windows7/optimize-windows-7-for-better-performance

    Warning of Security Scanner: there could be a loss of data while performing an analysis using the Microsoft safety scanner to eliminate viruses as appropriate.

    Important: while performing the check disk on the hard disk, if bad sectors can be found, then check disk will try to repair this sector. All the data available in this area may be lost.

    For any question related to Windows, please do not hesitate to contact us and we will be happy to help you.

  • Cannot get windows media center in windows 7 ultimate 64-bit update as well as digital cable Advisor is displayed. ____

    Cannot get windows media center in windows 7 ultimate 64-bit update as well as digital cable Advisor is displayed. All I have is the not the Gallery library. I tried via tasks > General > auto update > download now and via high cmd.exe cd %SYSTEMROOT%\ehome
    start/wait mcupdate-u

    Uninstalling firewall antivirus and the disabled. Also tried with firewall on and gave the program and full access to the client update. Also tried with windows firewall on and off nothing doesn't work.

    And, now that I'm home and connected to...

    As promised, here are the download links for the DCA Installer:
    x 86: http://go.microsoft.com/fwlink/?LinkId=195559
    x 64: http://go.microsoft.com/fwlink/?LinkId=195560

    Re-reading your first post, I see also (this time) your Extras Gallery is completely absent.  You probably want that, Yes?
    This post to thegreenbutton should help it get there.

    Kind regards
    Chris

    MS - MVP (Media Center) [If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]

  • How can I clean installed Windows 7 Ultimate 64-bit using a upgrade disc?

    Originally, I had a Windows Vista 64 - bit o/s office.

    I decided to upgrade to Windows 7 Ultimate 64-bit o/s

    The first time I ran this 'upgrade', I made the mistake of selecting the option UPGRADE instead of using the CUSTOM option.

    For some time since I've done the 'upgrade' I got BSOD problems including caused by video and WebCam drivers.

    This is why last week, I took the plunge and decided to reinstall Windows 7 Ultimate 64-bit using my UPGRADE disc (the disc is not FULL version)

    I selected CUSTOM

    I saw, I had two partitions:

    Disk 0 Partition 1: Win_RE

    Disk 0 Partition 2: CDrive (c :))

    I couldn't find an option to delete my partitions and perform a new installation.

    I ran this and finished installing fine but did not format my drive and it change named my windows to windows.old. Things seem to be ok on my PC, now that I've done this, and I don't take BSoD right now.

    However, I was told that I should be able to achieve a COMPLETE clean install delete partitions to force the OS to reformat and recreate the C: partition.

    The menu:

    Discount

    Load the driver (I have no idea what is this option)

    To make changes to partitions, restart Windows from the installation disc

    I could not click on an option to delete/reformat my partitions and thus abandoned the process.

    I then let the disc (forgive my ignorance) and restarted the PC. I dropped in the BIOS and set to boot from the DVD drive.

    This did not do anything to bring up the WINDOWS SETUP option. It would simply start Windows after that, I suspect, he couldn't find the exe file to start.

    Thus, while everything seems to work fine, I'm frustrated that I can't run a clean full install like what I'm doing doesn't work.

    If someone is able to give me advice on how I can get the installation routine to show this option which would be more useful.

    If your computer comes with a qualifying previous license such as Windows Vista or Windows XP and the certificate of authenticity is still attached to the machine in good condition, then the COST is reason enough to represent the compliance to the software license agreement. No previous required software installation, which means you can do a clean install with Windows 7 Upgrade disk.

    How to do a clean install with upgrade disc:

    Boot from the Windows 7 DVD

    Click Install now

    Accept the license agreement

    When the option is displayed to select a type of installation, click (Custom advanced)

    Click on drive Options

    Select the disc/s click on Delete

    Click new

    Click on apply

    Click OK

    Click Format, and then click next to proceed with the installation

    Skip entering your product key Windows 7 and complete the installation.

    When you reach the desktop, click Start, right-click on computer

    Click on properties

    Scroll down to the Windows Activation

    Click the link x days before activation.

    Click on the link that says: "show me other ways to activate.

    Enter the product key

    Click next

    Select the Activation of the phone

    Click Next when you enter your key page

    Select your country

    Click Next, call the number listed

    Be sure to explain your situation to the Appeals Officer.

    Provide the installation generated when ID requested by the call agent

    They give a confirmation ID in return, enter it

    Click next to complete the activation.

    However, the requirements for the media upgrade is that you have an operating system already eligible such as Windows XP or Vista installed to use it. Since the Windows 7 end user license agreement.

    15 UPDATES. To use upgrade software, you must first be licensed for the software that is eligible for the upgrade. After the upgrade, this agreement takes the place of the agreement for the software that you upgraded. After upgrade, you can no longer use the software that you upgraded.

    So, if you are always denied, you will just have to reinstall Windows XP or Vista and let it do the verification of eligibility.

    or

    How to activate Windows 7 manually (activate by phone)
     
    1) click Start and in the search for box type: slui.exe 4
     
    (2) press the ENTER"" key.
     
    (3) select your "country" in the list.
     
    (4) choose the option "activate phone".
     
    (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
     
    (6) explain your problem clearly to the support person.
     
    http://support.Microsoft.com/kb/950929/en-us

  • Where I could get a copy of Windows 7 Ultimate? in 2014, to the United Kingdom?

    Hello, I'm building a PC and I need in an operating system, I hate the Windwos 8 or 8.1 because it tries to be more than a Tablet, but I want to get a copy of legitiment disk copy Ultimate de Windows 7 (64 bit) within the United Kingdom and must be less than 200 pounds, I'll look at the main electronic in my area retailers , but most of them sells more, Windows 7 and I looked online, but I fear that they could be counterfeit version fo Windows 7 Ultimate, so I like some suggestion on where I could purchase this product and has TO BE LEGIT, UNDER 200 POUNDS, WINDOWS 7 ultimate (64 bit).

    Thank you!

    Windows 8.1 is ok in desktop mode, is much easier to buy and is more likely to be within your budget...

    If you don't like the default Start Menu or applications, use an alternative start menu...

    Free...

    http://classicshell.sourceforge.NET/

    In $ 5, but it's like Windows 7...

    http://www.stardock.com/products/Start8/

    Note that the alternatives don't convert STEP of Windows 8 for Windows 7. They give you just a more recognizable work environment.

    In order to avoid completely the front end of the subway, you must install Windows Live Essentials 2012 for client library and email or whatever your preferences. You will also need to install Adobe Reader or Foxit Reader (my preference) to support the reading of PDF files.

    Windows Live Essentials

    http://Windows.Microsoft.com/en-us/Windows-Live/Essentials

    Foxit

    http://www.foxitsoftware.com/

  • Get BSOD on my Windows 7 Ultimate

    I have a PC with motherboard Intel, Intel Core 2 CPU 6600 @2. 4 GHz, 4 GB memory, Windows 7 Ultimate 64 bit with SP1, fully patched. After each update of Windows, I get BSOD. Now, it happens more often. Retrieving message states:

    Signature of the problem:
    Problem event name: BlueScreen
    OS version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    More information about the problem:
    BCCode: 50
    BCP1: FFFFFA804BC8E010
    BCP2: 0000000000000001
    BCP3: FFFFF8800FCC93B3
    BCP4: 0000000000000005
    OS version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files helping to describe the problem:
    C:\Windows\Minidump\030814-23171-01.dmp
    C:\Users\myusername\AppData\Local\Temp\WER-53078-0.SysData.XML

    These two files are uploaded to

    https://onedrive.live.com/redir?RESID=F8A0F08FFEEEC8A%21141

    Please tell us what the problem is and what can I do to solve this problem as an average user.

    Thank you.

    If your RAM showed errors in Memtest then remove all sticks, what could happen is known as chip-creep. Essentially, this is when your RAM contracts / extends heating high/cooling, which causes the DIMM is finally 'slide' out of their slots and cause errors and/or let dust build up and also cause errors.

    What about learning to debug, it's like learning another language (computer AND literal). It takes time, reading, patience, and a lot of practice. I have been debugging for more than two years now.

    One of my main forums, there is a crash dump analysis sticky & debugging (here).

    If you ever want to find out more, it is a good point of departure that mentions various resources (books, etc.).

    Kind regards

    Patrick

  • Hello, I currently windows 7 Home premium 64-bit running on my laptop, can I install windows 7 ultimate 32 bit over this as an upgrade? I have the ultimate disc then, how do I use it? Thank you, Mark.

    I am running windows 7 Home premium 64 bit on my laptop. I have a disc of windows 7 ultimate 32 bit, is it possible to upgrade to the ultimate disk, if so, how, if not how do I use the ultimate disc? Thank you very much, Mark.

    No, you can't, but if its Windows 7 Ultimate you want, simply use the Windows 7 Ultimate product key to upgrade Windows 7 Home Premium to Windows 7 Ultimate using Anytime Upgrade.

    If the license for Windows 7 Ultimate, you have access to is a retail version update or complete, you can use the product key and the Express upgrade to Windows 7 Home Premium to Windows 7 Ultimate. First of all, check that the edition of Windows 7, you are upgrading is already enabled (if it isn't, you will encounter complications and that you might start all by performing a clean installation). Click Start, type Anytime Upgrade, click on the option enter a key, enter the key of Windows 7 Ultimate edition at the request, click Next, wait while checking the key, accept the license agreement, click on upgrade, wait while the software upgrades, (it may take 10 minutes or more depending on the if updates are required) your computer restarts automatically, after the reboot, Windows 7 will notify you updating the computer, the computer will restart once more automatically and will be completed the upgrade, a window will appear notifying the upgrade was successful and your computer is ready to use, click Close, you should be upgraded to Windows 7 Ultimate files the stored settings and programs.

    Cases of failure to upgrade Express:

    Windows 7 Anytime Upgrade fails:

    If your getting the following: error: Windows Anytime Upgrade failed
    This problem may occur if Windows 7 SP1 was downloaded by Windows Update, but has not yet been installed.
    See: http://support.microsoft.com/kb/2660811

    = Other reasons and possible corrections.

    Windows Anytime Upgrade fails with the error:
    "every time that the upgrade has failed. Go online to solve the problem.
    http://support.Microsoft.com/kb/2658652

    If Anytime Upgrade still does not work:

    Shut down and restart your computer.

    Make sure that the Windows updates have been installed.

    Download the hotfix that contains a tool called CheckSUR, this tool will look at the package and the maintenance of records and difficulty any data corrupted, the tool is listed under kb947821 he can be found at the following link http://support.microsoft.com/?kbid=947821

    If Anytime Upgrade still does not work, turn off the user account control:

    1. go in user accounts in Control Panel

    2 change user account control settings

    3. pull the slider to the level as low as possible

    4. restart the PC

    5. pass by the "Anytime Upgrade" as usual

    Try the following:

    1 disable any security software before attempting to upgrade

    2. make sure that your computer is updated (devices and applications)

    3. disconnect all external devices before installing.

    4. check your hard disk for errors:

    Click Start

    Type: CMD, according to the results, right-click CMD

    Click on "Run as Administrator"

    At the command prompt, type: chkdsk /f /r

    When you restart your system, your computer will be scanned for errors and will try to correct them.

    1. click on start, type msconfig in the search box and press ENTER.

    User account control permission

    If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

    2. in the general tab, click Selective startup.

    3. under Selective startup, clear the check box load startup items.

    4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

    5. click on OK.

    6. When you are prompted, click on restart.

    7. after the computer starts, check if the problem is resolved.

    Also run the Windows 7 Upgrade Advisor:

    http://www.Microsoft.com/Windows/Windows-7/Upgrade-Advisor.aspx

    Who should I contact if I have problems installing and / or activation of my product key card?

    Please contact to the: www.windows7.com/getkeysupport.

    If all above fails them, install Windows 7 Service Pack 1, and then try the Express Upgrade:

    Learn how to install Windows 7 Service Pack 1 (SP1)
    http://Windows.Microsoft.com/en-us/Windows7/learn-how-to-install-Windows-7-Service-Pack-1-SP1

    If your key is not valid and you will need to change the keys, you may need to Open regedit and remove first the ProductKey value in the following registry key:
     
    HKCU\Software\Microsoft\Windows\CurrentVersion\WindowsAnytimeUpgrade

  • I get the error 0xC004E003 code when I try to activate Windows 7 Ultimate 64-bit. Someone knows how to solve?

    I get an error 0xC004E003 code when I try to activate windows 7 ultimate 64 bit, someone knows how to fix?, have read and tried everything what others had said to others who have the same problem and nothing

    You buy a genuine Windows 7 license. The copy of Windows 7 Ultimate, you have installed is an OEM SLP license that should only be preloaded with a new PC. You seem to have installed a copy of Windows 7 Ultimate that uses an activation exploit that bypasses the product activation.

    We know that it is because the BIOS date:

    20080909000000.000000 + 000

    Windows 7 was released in 2009, the date of your BIOS says 2008, which means probably that your system is provided with Windows Vista or Windows XP.

    In addition, he is a well known Windows 7 Ultimate license which has been used all over the web:
    Windows product key: *-* - YG69F - 9M66D-PMJBM

    Do a search on the web.

    Thus, you must either charge your version of Windows that came on your computer (Vista or XP) or consider purchasing a license of Windows 7 genuine.

    Windows 7 - version comparisons:
    http://Windows.Microsoft.com/en-us/Windows7/products/compare-editions

    MS Windows 7 store price:
    http://store.Microsoft.com/Microsoft/Windows-Windows-7/category/102

  • Windows 7 Ultimate 64 bit usb. Where can I get?

    I plan on building a new pc for games. I have windows 7 ultimate, 64-bit. I don't really want to buy a DVD player, so I'm going with a USB method. I looked around. and many people have found a good one. I have, but can't find one Windows 7 Ultimate, 64 bit. I looked on Amazon, Newegg, google. I can't find anywhere. If you know where I can get it. Please reply with the link. Thank you!

    What do you mean by only Windows 7 Ultimate 64 bit?  As far as I know Microsoft provides only a copy 32-bit and 64-bit Windows 7 edition specific or iso discs. Microsoft has stopped selling copies of Windows 7 from Microsoft Store so, you buy and download the iso file from any other store or Web site. You can either purchase a license to retail or OEM. OEM license includes a single disk with a single architecture. To know the difference between selling retail and OEM copies check this post: what is the difference between Windows 7 retail and OEM?

    Visit this page to know how to burn Windows to USB and make it bootable: How to make a Bootable USB

    If you encounter an iso file, then you can mount it by selecting open with Windows Explorer which only works with Windows 7 or superior ortherwise you can extract iso with an extraction software.

  • Disconnect external USB key using Windows 7 Ultimate 32 bit

    Whatever the USB that I connect to my desktop PC Windows 7 continualy disconnects readers. I tested many drives, but when tested on my laptop using Windows 7 Ultimate 64 bit all these exact same drives work perfectly.

    My office is using and Intel Core 2 Quad Q6600 2.4 GHz with 3 GB of memory.

    I've read this complaint anywhere on the Internet and I tried several fixes with no positive results. All the drivers are up to date. I uninstalled and reinstalled until I'm blue in the face.

    What I read during my research, it seems that this is a common problem that 64-bit users are complaining a lot, but that's obviously a problem with the 32-bit version of Windows 7 as well. Many tech Internet sites also claim that it is ONLY a problem on the desktop and not on laptops, which I guess I confirmed in my tests.

    Everyone does experience, and if anyone has found a fix?

    Thank you.

    Hi flhtcuu,

    See the following articles with some good information and troubleshooting:

    http://Windows.Microsoft.com/en-us/Windows-Vista/install-a-USB-device

    and:

    http://Windows.Microsoft.com/en-us/Windows-Vista/tips-for-solving-problems-with-USB-devices

    I hope this helps!

    Debra
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think

  • I have an Epson Perfection 1640SU. My operating system is Windows 7 Ultimate 64 bit. Epson does not a driver for 64-bit. If I install Windows XP mode, I will be able to download the driver of Epson XP and use this scanner?

    I have an Epson Perfection 1640SU. My operating system is Windows 7 Ultimate 64 bit. Epson does not a driver for 64-bit. If I install Windows XP mode, I will be able to download the driver of Epson XP and use this scanner?

    Best way for you is to use Vuescan. I use it in conjunction with a Canon Lide 30 and it works very well...

    http://www.Hamrick.com/

    There is a trial version... Mike Hall MVP - Windows Desktop Experience http://msmvps.com/blogs/mikehall/

Maybe you are looking for

  • Samsung HM1350 headset works with the iphone 5?

    I ordered the Samsung HM1350 Bluetooth headset online and I intend to use it for the iphone, I just want to know if it works with it.

  • How to access and control my firewall

    I have Windows XP, SP3 with all updates installed on my computer. I have problems with a Web site - my browser find the URL and load the website, but the program never ask for my login details; and after a few seconds, the program displays the error

  • No printer of the tengo tinta en

    Currently no tengo Patrick tinta en mi. Creo that esto no're lo me esta impidiendo open Messenger of promotion the sesion en mi! Por favor Necesito UN ayuda para poder continue using mi PC EN CORREOS, COMO IN MESSENGER.

  • Cannot install Brother HL-2070N for Vista

    I can't install Brother HL-2070N for Vista correctly. I went to the Brother Solution Center, downloaded the drivers and installed. However, when I printed, it did not work. Could someone help?

  • Error updating PS6100 to v7.1.12

    I am trying to improve a PS6100 of v6.0.11 to v7.1.12. The unit offers controllers of Type 11 70-0400. The upgrade fails with "ERROR: 30.4.1:Array firmware update version V6.0.11 to V7.1.12 failed." Reason: Type 11 controller is not supported by this