ASK 11 is not activate with ElCapitan
I have a MBP, which has 7 months, El Capitan, and all the latest updates installed.
I bought 11 ASK yesterday and spent several hours all the files download and installation. Each file was said to have installed successfully. Yet, the application does not activate and open. Such a bad dream, whenever I double click the ICON for (ask 11) a window opens asking for the license number and my name, email and blah, blah, blah. I complete the entire form, and Yes, I use the correct license key - one that is provided in the purchase confirmation email. And when I select OK, Mathurine, go ahead and activate the application. Noting happens. The window closes and the screen turns off. Activation does not work.
So, I have this 8 - 10 times more. Heck, I even completely uninstall and reinstall the entire application - and the same thing happens.
Anyone has a solution to this, or should I just uninstall 11 ASK again and claim my money?
I am tired. I have good shit as if it were the stuff of the 1990s. I don't think I met this kind of ridiculous performance for the last 15 years - really.
Solutions? Ideas?
Smith Micro precise that ask 11 works in 10.11.
few things to try:
• uninstall any antivirus on mac where you have installed.
they are horrible on mac, kill them and claim your money from their long before requesting a refund to SM.
Uninstall directions are displayed on the web pages of developers.
• Uninstall everything and keeping, cleaning or network utility outside that came with the operating system.
Ask like 'home', make sure you have a clear line between your host and their servers.
See my above uninstallation instructions.
• create a new administration account, start on this account and try to run the application
• Do drag the layer folder from the applications folder on the office and see if it goes up from there.
• The installation of the base application must not be the default location (Macintosh HD/Applications) to another external drive or other media so you can prevent it.
Tags: Mac OS & System Software
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Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0
Code of Validation caching online: 0x0
Windows product key: *-* - QCPVQ - KHRB8-RMV82
Windows product key hash: + Rj3N34NLM2JqoBO/OzgzTZXgbY =
Windows product ID: 00359-OEM-8992687-00095
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {AC8177E3-D2B0-45ED-B79B-E129894262D3} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.130104 - 1431
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program may Explorer\iexplore.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
Other data-->
Office details:{AC8177E3-D2B0-45ED-B79B-E129894262D3} 1.9.0027.0 6.1.7601.2.00010300.1.0.003 x 64 *-*-*-*-RMV82 00359-OEM-8992687-00095 2 S-1-5-21-1225630707-1574482703-4192685535 Dell Inc.. Inspiron N5030 Dell Inc.. A02 20100913000000.000000 + 00032933F07018400F8 0409 0409 Time(GMT-05:00) Standard is 0 3 DELL WN09 109 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7601.0000-0892013
Installation ID: 004806170012218410865063155553272544088463952332351022
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: RMV82
License status: initial grace period
Time remaining: 43080 minute (s) on (29 day (s))
Remaining Windows rearm count: 3
Trust time: 31/03/2013-02:23:35Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: n/a
Beyond: 0 x 0000000000000000
Event time stamp: n/a
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:--> HWID data
Current HWID of Hash: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqgI7yp8en9YkLIC/j7Shg44gAGAPUbKActivation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
WN09 DELL SLIC
OSFR DELL WN09
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I thank any help no I don't know what to do.A cordial greeting.
Text of the Decree No. presidential East I translated it with a commercial translator. I am ignorant of the quality of the translation. Excuse me, otherwise it is all about what is good who do.
Hello colambrero,
This model is a class computer business and would be better asked in the forum of the Business Enterprise community.
Here is the link to the appropriate section. http://h30499.www3.HP.com/T5/business-PCs-Compaq-Elite-Pro/BD-p/BSC-271
I offer you my thoughts.
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