Ask for purchase

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• A Message in a rectangular box "Messages Agent wants to use the 'Local products' kenchain. appearing on the screen and ask for Keychain password password.  This started after I changed the password of Apple resulting for the purchase of a new iPhone

  A Message in the box 1. "Message agent wants to use the 'Local products' kenchain. "is appearing on the screen and ask for Keychain password password.  This started after I changed the password of Apple resulting for the purchase of a new iPhone.

  My iPhone 5 has been damaged and the screen was not visible.  As a result, I couldn't open the iPhone.  I bought 5 s iPhone and when I got to connect with the iCloud

  I remember the answers to security questions.   The seller must change the password and enter new answers to security questions, I did.  This happened in Bangalore.  When I'm home in Ernakulam, Kochi (India), where I has the Air of Mac, Ipad and my wife had another iPhone and laptop computer Dell, these problems began to come up on the screen and blocks the screen.

  Four Messages are appearing: the first is on the top.

  Other messages are:

  2. ' cloudd wants to use the kenchain 'local products '. '

  appearing on the screen and ask for Keychain password password.

  3. ' com.apple.iCloudHelper.xpc wants to use the kenchain 'local products '. appearing on the screen and ask for Keychain password password.

  4. ' cloudpaired wants to use the kenchain 'local products '. ' is appearing on the screen and ask for Keychain password password.

  It of an upheaval and please suggest how to solve this problem

  Hello remy!

  I see that you are either prompted by iCloud Keychain with various alert messages.  I know it's important to have iCloud Keychain works correctly and I am pleased to offer you an article that should help you.  Please follow the instructions in the following support article:

  If your Mac keeps asking for the password in the keychain

  Thank you for using communities of Apple Support.

  See you soon!

• I bought as a 5.5 download with Lightroom, my pc has a virus. I saved Lightroom ext disk. I am trying to reload on pc BUT it asks for a serial number... I find no reception. Help, please. I registered at the time of purchase, I downloaded.

  I bought as a 5.5 download with Lightroom, my pc has a virus. I saved Lightroom ext disk. I am trying to reload on pc BUT it asks for a serial number... I find no reception. Help, please. I registered at the time of purchase, I downloaded.

  Hi Bronxrick,

  I have sent you your serial number on a private message.

  Thank you

• I bought a new computer and downloaded my lightroom 4 to it. When I installed the program it asked for my serial number and I impujted it. Then he asked my previous serial number of my purchase of lightroom 3. Since I upgraded to ligtroom 4 I

  I bought a new computer and downloaded my lightroom 4 to it. When I installed the program it asked for my serial number and I charged it. Then he asked my previous serial number of my purchase of lightroom 3. Since I upgraded to lightroom 4 I don't have the serial number for the version 3. How can I get the serial number of my version 3 so I can activate my program version 4

  If you have Lightroom 3 is still installed, you can get it from there.

  If you do not and you have your box/drive, it should be there.

  IF you do not have one of the people, and you have registered your software, you can log in to your Adobe account and get it there.

• El Capitan always ask for an authorization or passwords!

  Hi all.  I just used most recent iMac, mid-2011. 27 "i5 2.7, ram 4 GB, 12.2, first use

  El Capitan of Snow Leopard.

  So frustrating that almost every simple task I want to do, I have a

  Authenticate or enter the user name and password. EG just to move a file in

  a folder, or in the trash.  In addition, either after just want to move a file, copy it

  It is!  I guess it's a problem of user group; I tried disk utility, found

  No permissions problem, don't know what to do.  This isn't the Mac I have

  known and used since 1990!  Thanks for any help, Bob, prisoner of El Capitan.

  Before purchasing a used computer, you must have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.

  The first thing to do after the acquisition of the computer is to wipe the internal drive and install a new copy of Mac OS X. You - not the original owner, must do. Changes made by Apple over the years have made this very complex seemingly simple task.

  How would you do it depends on the model, and if you already have another Mac. If you are not sure of the model, enter the serial number on this page. Then, find the model on this page to see which version of the OS was initially installed.

  It is dangerous and may be illegal to use a computer with software installed by a previous owner.

  1. If you do not have another Mac

  a. If the machine comes with OS X 10.4 or 10.5, you need a Snow Leopard install disc (OS X 10.6) retail boxed and "Shrink Wrap" on the Apple Store or a reputable dealer - no eBay or something of the sort. If the machine is very old and has less than 1 GB of memory, you need to add in order to install 10.6. Preferably, install as much memory can take, according to the technical specifications.

  (b) if the machine comes with OS X 10.6, you need the installation media that accompanies it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media of the original owner, but if you do not, order replacements from Apple. A disc at retail, or the gray discs of another model, will not work.

  To start from an optical disc or a flash drive, insert it, and then restart the computer and hold the C key to start ringing. Release the button when you see the gray Apple logo on the screen.

  c. If the machine comes with OS X 10.7 or later version, you don't need media. It should start in the mode of Recovery of the Internet when you hold down the key combination option-command-R to start ringing. Release the keys when you see a spinning globe. Note that Mac Pro models turn over end of 2014 (with the box of "cheese grater") cannot use Internet recovery, regardless of what version of OS they shipped with. The Mac Pro round (2014 or later) can use it.

  d. some models 2010-2011 comes with OS X 10.6 and received a firmware update after 10.7 was released, allowing them to use Internet recovery. If you have one of these models, you cannot reinstall 10.6 even from the original media, and recovery of the Internet won't work either without Apple ID of the original owner, in this case, contact Apple technical supportor take the machine to an Apple Retail Store or other authorized service provider to have an operating system installed.

  2. If you do not have another Mac

  If you already have another Mac which has been upgraded in the App Store to the version of Mac OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use the recovery disk wizard to prepare a USB device, and then starts the new Mac of it by pressing the C key to start ringing. Alternatively, if you have a backup of OS X Time Machine 10.7.3 or later on an external hard drive (not a time Capsule or other network device), you can start by holding down the option key and clicking in the row of icons that is displayed. Note that if your other Mac has never updated in the App Store, you can not use this method.

  3 partition and install OS X

  a: If you see a lock screen trying to boot from the support installation or recovery mode, then a firmware password has been defined by the previous owner, or the machine was locked remotely via iCloud. You will need to either contact the owner or by the machine to an Apple Retail Store or other provider of service to be unlocked. May asked you proof of ownership.

  b. launch disk utility, and then select the internal drive icon - no volume icons nested beneath it. In the Partition tab, select the default options: a partition table GUID with the volume of data in Mac OS extended (journaled) format. This permanently deletes all existing data on the disk.

  c. an unusual problem can occur if all the following conditions apply:

  OS X 10.7 or later version has been installed by the previous owner

  The boot volume has been encrypted with FileVault

  You start in recovery mode (that is, not of a 10.6 disk installation)

  In this case, you will not be able to unlock the volume or partition the drive without the FileVault password. Ask for advice or see this discussion of the CSA.

  d. after partitioning, quit disk utility and run the OS X Installer. If you install a version of OS X was acquired from the App Store, you will need the Apple ID and password you used. When the installation is complete, the system reboots automatically in the Migration Wizard, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have all the data to be transferred, it is usually the best time to do it.

  e. run the software update and install all available Apple system updates. To upgrade to a major version of Mac OS X newer than 10.6, get it from the Mac App Store. Note that you can not keep an improved version that was installed by the first owner. He or she cannot legally transfer to you, and without the Apple ID, you will be able to update in a software update or reinstall, if it becomes necessary. Is the same for all App Store products that the previous owner installed, you will need to buy.

  4. other issues

  a. If the original owner "accepted" bundled iLife (iPhoto, iMovie and Garage Band) applications in the App Store so that he or she could put up-to-date, IRREVOCABLY linked to that Apple ID and you can download them without having to buy them. Reportedly, the Mac App Store Customer Service sometimes issued codes of reimbursement for these applications to second owners who asked.

  (b) if the previous owner has not Deauthorize the computer in the iTunes Store under his Apple ID, you will not be able to authorize immediately under your username. In this case, you will have either to wait up to 90 days or contact iTunes Support.

  c. When you try to create a new iCloud account, you could get a failure message: "Account limit reached." Apple imposes a limit of life of three configurations by device iCloud account. Erasure of the unit does not reset the limit. You can always use iCloud account that was created on another device, but you will not be able to create a new. Contact iCloud Support for more information. Configuration limit does not apply to the Apple ID accounts used for other services, such as iTunes and Mac App Store or iMessage. You can create as many accounts you want.

• Apple tv 4th gen unable to buy the movies if to never ask for the password and code value of active access

  Hello

  I noticed that since a few weeks I'm not able to buy a movie more if:

  -Set store account never ask for password

  -Activate restrictions (set a password) and all buy "limited."

  It works with the same configuration perfectly on my Apple TV 1st, 2nd and 3rd generation, where clicking on the buy button you are prompted to enter the password instead of having to enter your iTunes account password every time.

  But on the Apple TV 4th gen, once I click the button to buy, I get the circle of rotation and it keeps just there, never ask the password so that the operation never happens.

  If I disable the restrictions for the purchase of movies, I can buy the movie (do not ask for an access code and password)

  If I put the password on all your purchases, I am also able to buy the film.

  But still, if I set the password to "ask always", then enable password, set 'focused' purchases (so I'm in the best situation: should I get the password dialog box when I'm about to buy anything, rather than the full itunes password) it simply doesn't.

  I tried: record / stop all accounts (not just the store, but also iCloud, gamecenter, home sharing, etc) - nothing

  Also tried to restore the device and set up from scratch: nothing.

  Apple TV 4th gen updated to the latest version of the software (tried to update, said: I'm updating)

  And again, if I try to do the same thing on Apple TV 1st generation, 2nd generation, 3rd generation, they have all THE work. (Click on buy, get the guest password, enter my 4 digits, in fact)

  The thing is that I am convinced that it worked before this nonsense.

  I'm in Spain, and my account is linked to the Spanish bank

  Any ideas?

  I'm afraid that you'll just have to disable restrictions until the problem is resolved.

  If you want to report your experience to Apple, you can send them your feedback here, choose 'Report a problem' in the menu type of feedback.

• Satellite U400 - Windows update asking for Works 8 installation disc

  Hello

  Among the updates for my Windows Vista asks for the Microsoft Works 8 disc, but I don't have it because Vista was already installed when this Satellite U400 has been purchased.

  How can I fix?

  Concerning
  JS

  Hello

  I looked on the MS page because this seems to be a common problem for all users who have purchased a laptop computer with a preinstalled works 8.
  My brother had the same problem and it has solved this problem by using this patch:

  http://www.Microsoft.com/downloads/details.aspx?FamilyId=458985c3-9c6f-4049-81cd-0d0389c81f11&displaylang=en

  Check it out. I hope this will help you!

• How can I change my password for purchases?

  How can I change my password for purchases?

  IF you are referring to your password for your AppleID, then you can go to this page; https://appleid.Apple.com/

  Once there, you want to go to the Security section. Then, you click on change password. Then enter your current password, and then enter a new password and confirm the new password. Then click on change password. We'll then spend your AppleID password. If it is the password you speak when you try to download apps.

  IF you are referring to him requesting a digital password or one that is your telephone access code, simpally change your password in the phone.

  I hope this has helped! If you have any other questions, feel free to ask!

  Have a great rest of your day!

• AppStore will be asked for credit card and social security number

  Woman received email asking for verification of the purchase. We did not make a new purchase. Connected to answer and were invited to CR. card number AND social security number. I stepped back at that time. Apple do that?

  This is a phishing attempt. Do not respond. Shall not disclose any personal or financial information. You can use the address below to send the suspicious message to Apple. [email protected]

  The link below has information to identify fraudulent emails.

  http://support.Apple.com/kb/HT4933

• Ask for the old version and serial number

  I just installed Adobe Acrobat Pro DC after using a trial version.  When I open DC Pro, serial number validation is OK, but then it asks for an earlier version and the serial number.  I have DC drive installed that I downloaded from the Web site of my school.

  What you describe seems to indicate that you have purchased an upgrade, which requires you to prove that you are eligible indicating the old version and by providing its serial number.

• I can't install my AD018640672 order number because you ask for the previous issue. Adobe came with my computer I don't have that. Can you help me!

  I can't install my AD018640672 order number because you ask for the previous issue. Adobe came with my computer I don't have that. Can you help me!

  Hi bobj39626549,

  We could certainly help you.

  If she asks for the previous version number, then you could acquire a version upgrade.

  You must purchase the full Acrobat version so that it can be installed and activated with the serial key.

  Hope that helps.

  Kind regards

  Ana Maria

• I had the teacher edition, but never received an email with the details of the product, etc. and the products are not installed (they ask for product key, etc)... What are you doing?

  I had the teacher edition, but never received an email with the details of the product, etc. and the products are not installed (they ask for product key, etc)... What are you doing?

  Hello

  did you purchase your product of these companies like Amazon? If Yes, this isn't a serial number, only a code with which you can request a serial number from Adobe. Please take a look at http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)

  The next part, so I don't see at the very least, ceased to exist on my Adobe website, everything happens in the link above. I leave as an info yet, he could still fit for you. For this purpose, please click your way through your Adobe Store and find the button "get serial number". Fill in the form and after awhile, you will get the real serial number.

  Hans-Günter

• Where to ask for the CD/DVD CS5 Master Collection

  Where can I ask for the CD/DVD CS5 Master Collection?  I intend reformatting a computer, but miss me a cd in my old install files. I always have a working serial code. I tried to download the file, but really perfer a CD/DVD since I keep making mistakes and my internet connection is not the greatest. Any help would be great. Thank you. I heard that the CDs for the CS5 master collection are only $9.95?

  -47034 http://prodesigntools.com/All-Adobe-CS5-Direct-Download-Links.html/comment-page-19#Comment

  You can not buy old records of software via adobe.

  You can either purchase through a third party or adobe download.

• iPhone keeps asking for password hotmail (iOS 10)

  Hello

  I had this problem since upgrading to iOS iOS 10 9. I have 3 accounts hotmail on the iphone, once I get the password it will work properly for a period of time (usually one day) and then ask for passwords with a message indicating an error has occurred and iOS needs approval from hotmail again.

  I noticed that this often happens when I wake up in the morning and I haven't used the iPhone for a few hours. This problem never arose on iOS 9. I've recently updated the iPhone 6 7 and the problem persists.

  Is this a bug of iOS 10? I also tried to delete all my accounts and adding them again without success. My accounts do not use a two-step verification.

  I am currently using iOS on iPhone 10.0.2 7

  Hotmail is notoriously buggy.  For years.  Have you tried their forum for iOS 10 compatibility issues?  There may be suggestions from there.

  Best,

  GDG

• Share documents via link pages without asking for user name

  Hello, it is possible to share the page via link document without asking user name when someone opens the link? I only want to share the document for reading does not work. So I don't think that it is necessary to request user name.

  Hi erino72,

  Thank you for using communities Support from Apple!

  I understand you want to share a Pages document with someone, without him asking for request a user name.  Given that you're just trying to share a document for reading instead of calibration, then I recommend that you just send a copy by following the steps in the link below:

  Send a copy of a document

  Take care.