At startup my computer insists on trying to load Deputy of the HP product, which she is not present and must be on a CD to be inserted. I've never had a CD and I can't find a download of HP?

need to find a place to download hp product assistant

Did you just install an HP printer? If so, put the CD in when prompted. If not, then stop any programs starting with Windows and claims the companion product.

Start > run > msconfig [Enter]

This will open the System Configuration utility. Look under the Startup tab and find the likely culprit. Uncheck the box next to its name, apply and OK out. You don't need to restart immediately, but next time you do, you will get a dialog box saying that you have used the utility. Just check the box that says in effect, "don't mind to this subject again".

Important - do not use the System Configuration utility to stop the process. Use rather Start > Run > services.msc [Enter] and stop all services unless you really, really know what you're doing.

How to troubleshoot by using the Msconfig in Windows XP utility - http://support.microsoft.com/?id=310560
The free Autoruns program is very useful for managing your Startup - http://www.microsoft.com/technet/sysinternals/default.mspx
MS - MVP - Elephant Boy computers - don't panic!

Tags: Windows

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