Audition CC startup crash/error

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  I thought that McAfee has produced an update to work around this problem. However, if no, apparently you can add hearing to McAfee software to ignore list. Then, hopefully, your problem will go away.

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• Audition CC 2015 crashes at startup (win 10 64-bit)

  Since I've upgraded to Windows 10 I can't run Audition CC 2015 (although it's been a while since I ran hearing so I'm not quite sure it was at the beginning of the question).  As soon as I start the application it is inadmissible, then displays the error "Adobe Audition CC 2015.1 has stopped working."

  I tried to use compatibility mode, run as administrator, logging in as a different user, delete the % APPDATA%\Adobe\Audtion, reinstalled the application, reinstalled all creative Cloud applications, run AdobeCreativeCloudCleanerTool.exe and updated drivers audio - all without success.

  Finally, I found out now button SHIFT DOWN when starting the application to work around the settings and it worked - I can enter the application and move.  Then, I tell myself that it is a matter of preference, so I try to go to the preferences, but whenever I do that, I get the error "hearing has encountered a fatal error and needs to stop.  Cannot find the directory of shared documents. "I tried looking online for help with this error in regarding the hearing or any Adobe applications for this and have drawn a blank.

  I guess it's to talk about the user's documents directory, but if that's the case I don't know what the problem is because Windows and other programs are OK.  All other applications CC are working well - it's just hearing that is having a problem.  Please find below the hearing journal file.  Any help will be greatly appreciated.

  Logfile created: 12/11/2015-22:47:36

  ------------------------------------------

  Ticks = 15 < 7196 > < AuLog.Startup > < 5 > Application: hearing

  Ticks = 15 < 7196 > < AuLog.Startup > < 5 > Version 8.1.0

  Ticks = 15 < 7196 > < AuLog.Startup > < 5 > Build: 162

  Ticks = 609 < 7196 > < AuLog.Startup > < 5 > AuUI initialization sequence began...

  Ticks = 609 < 7196 > < AuLog.Startup > < 5 > initialization Crash Recovery

  Ticks = 609 < 7196 > < AuLog.Startup > < 5 > previous incident detected!

  Ticks = 4218 < 7196 > < AuLog.Startup > < 5 > dvaaudiodsp initialization

  Ticks = 4234 initialization < 7196 > < AuLog.Startup > < 5 > AuMediaCoreSupport

  Ticks = 4234 < 7196 > < MediaCoreInitializer > < 5 > initialization of the PRM

  Ticks = 4250 initialization < 7196 > < ASLFoundationInitializer > < 5 > ASLFoundation

  Ticks = 4250 initialization < 7196 > < RegistrationServerInitializer > < 5 > RegistrationServer

  Ticks = 4250 < 7196 > < BackendInitializer > < 5 > Backend initialization

  Ticks = 4375 < 7196 > < DynamicLink > < 5 > try to launch dynamiclinkmanager

  Ticks = 4375 < 7196 > < DynamicLink > < 5 > C:\Program Files\Adobe\Adobe Audition 2015\32\dynamiclinkmanager.exe CC

  Ticks = 4812 initialization < 7196 > < MediaLayerInitializer > < 5 > SweetPeaSupport

  Ticks = 4812 initialization < 7196 > < MediaLayerInitializer > < 5 > ImporterHost

  Ticks = 4812 initialization < 7196 > < MediaLayerInitializer > < 5 > VideoRenderer

  Ticks = 4812 initialization < 7196 > < MediaLayerInitializer > < 5 > PluginSupport

  Ticks = 4828 < 7196 > < MediaLayerInitializer > < 5 > plugin Cache clearing

  Ticks = 5031 initialization < 7196 > < MediaLayerInitializer > < 5 > DynamicLinkMedia

  Ticks = 5031 initialization < 7196 > < DisplaySurfaceInitializer > < 5 > DisplaySurface

  Ticks = 5046 7196 < AuBackEnd > < AuLog.Startup > < 5 > initialization

  Ticks = 5156 < 7196 > < Wasapi boot > < time 5 > = second 0,0289215

  Ticks = 5156 boot < 7196 > < AuLog.Startup > < 5 > AuApplication

  Ticks = 5156 < 7196 > < AuLog.Startup > < 5 > AuApplication initialization sequence began...

  Ticks = 5156 < 7196 > < AuLog.Startup > < 5 > initialization XML Loader

  Ticks = 5156 < 7196 > < AuLog.Startup > < 5 > initialization of the settings of the Application

  Ticks = 5156 < 7196 > < AuLog.Startup > < 5 > Intializing dva unit test and console

  Ticks = 5156 < 7196 > < AuLog.Startup > < 5 > Audio device initialization

  Ticks = 5281 < 7196 > < AuLog.Startup > < 5 > initialization system XMP

  Ticks = 5281 < 7196 > < AuLog.Startup > < 5 > AMIO host initialization

  Ticks = 5281 < 7196 > < AuLog.Startup > < 5 > AMIO host initialization sequence began...

  Ticks = 5328 < 7196 > < AuLog.Startup > < 5 > AMIO full host initialization sequence.

  Ticks = 5343 < 7196 > < AuLog.Startup > < 5 > host Session initialization sequence began...

  Ticks = 5375 host < 7196 Session initialization sequence > < AuLog.Startup > < 5 > full.

  Ticks = 5375 < 7196 > < AuLog.Startup > < 5 > Clipboard Manager initialization

  Ticks = 5375 < 7196 > < AuLog.Startup > < 5 > Preset Manager initialization

  Ticks = 5468 < 7196 > < AuLog.Startup > < 5 > Favorites Manager initialization

  Ticks = 5500 < 7196 > < AuLog.Startup > < 5 > Manager initialization of automatic backup

  Ticks = 5500 < 7196 > < AuLog.Startup > < 5 > AuApplication initialization sequence completes.

  Ticks = 5500 boot < 7196 > < AuLog.Startup > < 5 > AuCEPSupport

  Ticks = 5515 AsyncQueueManager < 7196 > < AuLog.Startup > < 5 > initialization

  Ticks = 5515 7196 < AuUI > < AuLog.Startup > < 5 > initialization

  Ticks = 5531 < 7196 > < AuLog.Startup > < 5 > set up temporary directories

  Ticks = 5578 < 7196 > < AuLog.Startup > < 5 > AuUI initialization sequence completes.

  Ticks = 6875 7196 < AuScripting > < AuLog.Startup > < 5 > initialization

  Ticks = 6890 initialization < 7196 > < AuLog.Startup > < 5 > AuCEPSupport

  Ticks = 7093 < 7196 > < AppStateChanged > < 5 > State = 1

  Ticks = 7171 < 7196 > < AppStateChanged > < 5 > State = 2

  Ticks = 13187 < 7196 > < AuLog.Error > < 5 > Unhandled exception caught in aui:ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler()

  Ticks = 13187 < 7196 > < Assert > < 0 > Debug Assert failed!

  Ticks = 13187 < 7196 > < Assert > < 0 > could not find the directory of shared documents.

  Expression: false

  Process: Adobe Audition CC.exe

  Process ID: 1228

  Thread ID: 7196

  Name of thread:

  File:...... \Application\private\ErrorManager.cpp

  Online: 152

  Function: aui: 'anonymous namespace': UnhandledException

  Ticks = 13968 < 7196 > < Assert > < 0 > aui::Initializer:Terminate

  _unDNameEx

  _BuildCatchObjectHelper

  RtlCaptureContext

  AUI::UpdateTimer:terminate

  AUI::initializer:terminate

  _unDNameEx

  _BuildCatchObjectHelper

  RtlCaptureContext

  AUI::UpdateTimer:terminate

  dvaui::UI:OS_Window:StaticOSWindowWndProc

  DispatchMessageW

  DispatchMessageW

  Exo::app:OS_AppBase:PumpMessage

  Exo::app:OS_AppBase:RunEventLoop

  AudWinMain

  ??? < 4208349 >

  ??? < 4210133 >

  BaseThreadInitThunk

  RtlUserThreadStart

  Ticks = 20781, 7196 > < AppStateChanged > < 5 > State = 3

  Ticks = 20984 < 7196 > < AppStateChanged > < 5 > State = 4

  Ticks = 22828 closing < 7196 > < DisplaySurfaceInitializer > < 5 > DisplaySurface

  Ticks = 22828 closing < 7196 > < MediaLayerInitializer > < 5 > MediaLayer

  Ticks = 22828 closing < 7196 > < MediaLayerInitializer > < 5 > DynamicLinkMedia

  Ticks = 22828 closing < 7196 > < MediaLayerInitializer > < 5 > PluginSupport

  Ticks = 22828 closing < 7196 > < MediaLayerInitializer > < 5 > VideoRenderer

  Ticks = 22828 closing < 7196 > < MediaLayerInitializer > < 5 > ImporterHost

  Ticks = 22828 closing < 7196 > < MediaLayerInitializer > < 5 > SweetPeaSupport

  Ticks = 22843 Backend < 7196 > < BackendInitializer > < 5 > termination

  Ticks = 22859 closing < 7196 > < ASLFoundationInitializer > < 5 > ASLFoundation

  Even with the help of the support team, I couldn't go to the bottom of it.  I couldn't waste any more time on it then I finally restored Windows to a facility clean and reinstalled hearing - who worked.  Probably not the answer you wanted to hear...

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