BAD_POOL_HEADER occur when installing windows 8.1

Hi guys, so my problem is that when I try to update my windows 8 for windows 8.1 and it went from 70% of my screen freezes and makes a gurgling noise and it brings me to a screen with a face sad:(et il dit bad_pool_header àle fond.) and that it restarts my laptop. He continues to do that every time I try to update my windows 8 for windows 8.1

If any of you guys could help me with this problem I would gladly appreciate it
Thank you

Hello

To help you, we will need files DMP to analyze what exactly happened at the time of the accident, etc.

If you don't know where the DMP files, here's how to get to them:

1. go to the folder % systemroot%\Minidump.
2 copy all the DMP files in the Minidump folder on your desktop and zip then those files.
3 download the zip containing the files DMP to Skydrive or a Web hosting of your choice and paste in your answer.

If you plan to use Skydrive, but do not know how to download it, please see the following:

http://www.WikiHow.com/use-SkyDrive

Please note that all programs "cleaner" such as TuneUp Utilities, CCleaner, etc., default will remove DMP files after use.

If your computer doesn't generate DMP files, follow these steps:

1. start > type systemroot which should show the Windows folder, click it. Once inside this folder, make sure there is a Minidump folder created. If not, CTRL-SHIFT-N to create a new folder and name it Minidump.

2. Windows key + key Pause. This should appear in the system. Click Advanced on the left system settings > advanced > performance > settings > advanced > make sure there is a check mark for "manage automatically the size of pagefile for all readers."

3. Windows key + key Pause. This should appear in the system. Click Advanced on the left system settings > advanced > startup and Recovery > settings > system > ensure there is a check mark next to "write an event to the system log.

Make sure Small Memory Dump is selected and ensure that the path is % systemroot%\Minidump.

4. check that the viewers is ENABLED:

Start > Search > type services.msc > on the name tab, search for Windows Error Reporting Service > if the service status is not started, then right-click and select start. Also to ensure that, under Startup Type set to automatic rather than manual. You can do this by right click, select properties and under general selection on 'Automatic' startup type and then click on apply.

If you can not get into normal mode to do this, please do so via Safe Mode.

Kind regards

Patrick

Tags: Windows

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