Badly need help. Walkman went silent by itself

My walkman on T2 Ultra application 'by chance a MUTE for 5-10 seconds then come back." It only happens when the screen is off? This problem also occurs only when I plugged my headphones or taken any other 3.5 mm.

Tried to restart the phone walkman app resetting and erasing of data already, removing my AVG Antivirus. Not solved.

BTW, Im using Samsung Micro SD 32 GB class 10. It's obviously has no problem.

IM curious, is this a software or hardware error?
I love my xperia, until this problem occurs suddenly...
I don't specifically remember at the time it was OK.

Badly of anyone help/suggestion/idea on how to solve this problem.
Thank you in advance.

I suspect an advantage app 3rd task killers, antivirus etc.

Tags: Sony Software

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