BlackBerry 10 Z10 you see is not the Bluetooth connections

I have a Bose Bluetooth speaker that my new phone does not see. I had an another Z10 the first week, they came out (returned with a screen issue) who connected without effort to the speaker. Last week I got the new phone and one for my wife and neither phone recognizes or sees the device. Is this a bug, there are fixed, please help

Hey Coffee399,

Welcome to the community of BlackBerry Support Forums.

Thanks for the question.

Is the speaker Bluetooth in pairing mode when you try to connect to it?  Also have you tried connect any Bluetooth device to the Z10 BlackBerry?

I look forward to your reply.

See you soon.

Tags: BlackBerry Smartphones

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