BlackBerry Smartphones 8830 remove key brings up menu sending

When you type an e-mail, if I hit the delete key to delete a character, a menu appears prompting me to send, save, or see the full Menu.  Send is highlighted on the menu... so if I hit the delete key again, the message sends.  This makes the deletion of a character string or text very difficult.  Any ideas on what causes the menu to appear?

Hello

There are two possibilities:

(1) you press the wrong key - if you hit the button to the right of the trackball, you hit the 'BACK' / 'ESCAPE' key - it is not a back key.   This key is used to close the screen or the current menu and go to the previous screen, or to exit the current screen, which is what you do.   The correct BACKSPACE is the small button at the end of the rightmost in the midline of keyboard (line 'ASDFGHJKL').  It is the key which has "DEL" in small letters.

(2) you have a faulty BlackBerry.  By pressing "DEL" by writing an e-mail, causing this abnormal behavior, is not normal.  Return to the store/carrier for a replacement BlackBerry.   Demonstrate the problem and they will agree that it is defective.

Tags: BlackBerry Smartphones

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