BlackBerry smartphones "a sync error has occurred." synchronization of calendar
Running BBDM 1.0.4 on OS X 10.6.4 Verizon BB Tour (9630), OS 5.0.0.732.
My synchronization objects on my Mac to my Tour through BBDM has been decent. However, the last time I tried to sync my iCal calendars, I get the dialogue with the error text
A sync error.
Try the synchronization again.
So I deleted the BB calendar, tried to sync again and got the same error. Here's the relevant output of the log window:
2010-09-06 18:15:01.904 INFO default main ------------ Log rolled over on Mac OS Version 10.6.4 (Build 10F569)2010-09-06 18:15:01.904 INFO default main ------------ BlackBerry® Desktop Manager Version 1.0.4 (build 10) USB: Version 1.0.4 (build 0.0.39)2010-09-06 18:15:01.904 INFO default main kern.version: Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I3862010-09-06 18:15:01.905 INFO COMMAND main Scheduling command [Command BDSyncCommand [Device name:CGTY Tour (30456789) pin:0x30456789 model:9630 hardwareID:0xD000D04 apps:5.0.0.732 platform:4.2.0.334]]2010-09-06 18:15:02.200 INFO BASE_COMMANDCommands ------------ Starting [Command BDSyncCommand [Device name:CGTY Tour (30456789) pin:0x30456789 model:9630 hardwareID:0xD000D04 apps:5.0.0.732 platform:4.2.0.334]] 73MB2010-09-06 18:15:02.200 INFO BASE_COMMANDCommands Opening DB channel. [Command BDSyncCommand [Device name:CGTY Tour (30456789) pin:0x30456789 model:9630 hardwareID:0xD000D04 apps:5.0.0.732 platform:4.2.0.334]]2010-09-06 18:15:02.201 INFO DEVCONNECT Commands Requesting USB open RIM Desktop [Device name:CGTY Tour (30456789) pin:0x30456789 model:9630 hardwareID:0xD000D04 apps:5.0.0.732 platform:4.2.0.334]2010-09-06 18:15:02.221 INFO PASSWD 1476C4E0 'RIM Desktop' channel requires authentication.2010-09-06 18:15:02.443 INFO PASSWD main Retreiving password from keychain2010-09-06 18:15:02.499 INFO DEVCONNECT Commands Completed USB open RIM Desktop [Device name:CGTY Tour (30456789) pin:0x30456789 model:9630 hardwareID:0xD000D04 apps:5.0.0.732 platform:4.2.0.334]2010-09-06 18:15:02.499 INFO default Commands Setting allowConnection to 1 [Command BDSyncCommand [Device name:CGTY Tour (30456789) pin:0x30456789 model:9630 hardwareID:0xD000D04 apps:5.0.0.732 platform:4.2.0.334]]2010-09-06 18:15:02.499 INFO PASSWD Commands Authentication succeeded.2010-09-06 18:15:02.499 INFO PASSWD Commands Closing password dialog2010-09-06 18:15:03.308 INFO BASE_COMMANDCommands ------------ Starting Sub: [Command BDCalendarsSyncCommand [Device name:CGTY Tour (30456789) pin:0x30456789 model:9630 hardwareID:0xD000D04 apps:5.0.0.732 platform:4.2.0.334]]2010-09-06 18:15:04.123 INFO DATABASE_CHLpimSync Running 'HOST_ADD_RECORD_EX' on Calendar2010-09-06 18:15:04.212 INFO DATABASE_CHLpimSync Running 'HOST_REMOVE_RECORD' for record '684770036' on Calendar2010-09-06 18:15:04.213 INFO DATABASE_CHLpimSync Running 'HOST_SUMMARIZE' on Calendar2010-09-06 18:15:04.336 INFO DATABASE_CHLpimSync Running 'HOST_SUMMARIZE' on Calendar2010-09-06 18:15:04.424 WARNING Sync ProcesspimSync Cannot determine service id for current 'Calendar' default service2010-09-06 18:15:04.424 INFO Sync ProcesspimSync No cached or current 'Calendar' service ID2010-09-06 18:15:06.503 INFO PIM SYNC pimSync Requesting sync mode FAST for type com.apple.calendars.Event2010-09-06 18:15:06.503 INFO PIM SYNC pimSync Sync Services says we PULL THE TRUTH for entity com.apple.calendars.Event2010-09-06 18:15:06.503 INFO PIM SYNC pimSync Sync Services says we PULL THE TRUTH for entity com.apple.calendars.DisplayAlarm2010-09-06 18:15:06.503 INFO PIM SYNC pimSync Sync Services says we PULL THE TRUTH for entity com.apple.calendars.Organizer2010-09-06 18:15:06.503 INFO PIM SYNC pimSync Sync Services says we PULL THE TRUTH for entity com.apple.calendars.Attendee2010-09-06 18:15:06.504 INFO PIM SYNC pimSync Sync Services says we PULL THE TRUTH for entity com.apple.calendars.Recurrence2010-09-06 18:15:06.504 INFO PIM SYNC pimSync Sync Services says we SKIP the pushing phase2010-09-06 18:15:06.504 INFO PIM SYNC pimSync Pushing phase complete2010-09-06 18:15:08.278 INFO PIM SYNC pimSync Waited 1.8 seconds for mingling phase to complete2010-09-06 18:15:09.066 ERROR*** default pimSync Exception during sync: *** -[NSCFArray initWithObjects:count:]: attempt to insert nil object at objects[0]2010-09-06 18:15:09.067 ERROR*** default pimSync 82MB An exception of type NSInvalidArgumentException occured because: *** -[NSCFArray initWithObjects:count:]: attempt to insert nil object at objects[0] Stacktrace: 0x988a0b9d, 0x90f29509, 0x988190ff, 0x98840653, 0xd3753, 0xe8228, 0xe817f, 0x968a9361, 0x96893d25, 0x9688cdac, 0x96892f1f, 0x9688a1f3, 0x968a3d41, 0x96889a2f, 0x10a94e, 0x108e26, 0xfdf7f, 0xf1d9f, 0x94ac2ddd, 0x9880c0fb, 0x98809bbf, 0x98809094, 0x98808ec1, 0x6b7e3, 0x94aac8d4, 0x94aac884, 0x93cf381d, 0x93cf36a2, 2010-09-06 18:15:13.811 INFO BASE_COMMANDCommands ------------ Completed [Command BDCalendarsSyncCommand [Device name:CGTY Tour (30456789) pin:0x30456789 model:9630 hardwareID:0xD000D04 apps:5.0.0.732 platform:4.2.0.334]] 83MB
Also tried checking the box 'Replace all the events calendar on the BlackBerry device' but the same thing happens. Any help is appreciated - thanks.
Hey cgtyoder,
How many calendars are currently installed in ICAL?
Also if you go to BlackBerry Desktop Software for the card and go to device > data backup. It list calendar and calendar all in the selection?
Also do you have any configuration of email on the BlackBerry accounts, to determine if the default schedule has changed?
Try also to forget the device and try to configure the synchronization again, this is the device > forget device.
Tags: BlackBerry Smartphones
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