BlackBerry Smartphones BB Bold 9900 (O2 UK network): App purchases fails

Hi all

I'm new to this forum. I recently bought a used Blackberry Bold 9900 and using it for a few days. I'm with O2 UK. BIS service is enabled on my account, I set up all my personal email accounts and it's all working well. But when I am trying to buy the BB world App, I am faced with questions.

He asks the password ID BB and then nothing happens. The cursor starts renewable and it keeps going like that.

I had a Q10 before BB and when I used to buy apps, I was accused by O2 and it has been shown on the monthly statement. So I contacted O2 on this issue and after talking with them, they informed me that the application of the "load" which should be soon with the phone is missing and I need to contact Blackberry. For this reason, the O2 cannot load via the BIS service. I am confused and don't know what it means.

Otherwise I tried to manually set the payment method PayPal / credit by going to Options card-> payment and billing. It shows the payment method must be set up and there is a download link. By clicking on this link form the phone takes me to the error page that shows java exceptions. The link is

http://mobileapps.blackberry.com/devicesoftware/index.do

I wonder if you can help me on this.

Note 1: I am buying the app ShortCutMe.

NOTE2: Free Apps can be downloaded and installed without problems of anu. I tried "WhatsApp.

Thanks in advance


Tags: BlackBerry Smartphones

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