BlackBerry Smartphones Blackberry curve locked

Hi, my daughter just got a Blackberry curve.  Last night, she tried to enroll in BBM put some personal details.  The phone told him failed to save and a sign please wait appeared.  His phone is now locked and is not allowing it to use the keys or to unlock his phone.  Any ideas?  Thank you.

Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Smartphones Blackberry Curve 9320: partial keyboard lock

    I got this Blackberry Curve to round a few months and now the right to half of the keyboard (outside the p / @ key) is now locked or does not.  The affected keys are y u i o, h j k l del, b m s n and their associated symbols ALT.  I inadvertently it locked?  I tried the unlock number shortcut, but it made no difference.  Help! Thank you.

    Most of the manufacturers do not repair the damage of the waters under warranty and you will charge for repair. It may be useful to check your home insurance as a covering of this kind of damage on a phone.

  • Help blackBerry Smartphones! My new curve locked up!

    My new Blackberry Curve completely locked up!  It displays a gray screen with a hourglass and every few minutes showing the home screen with a progress bar that says "security audit software" then goes black, as is turn OFF... then come back to the hourglass.  I tried to turn it off with no luck.  I removed the battery, but it is up to the hourglass when I reinsert.  Is there another way to reset it?  I've had less than a week!  Thank you!

    Hello

    Personally, I would get a new phone. While this could be remedied by reloading the operating system, it could also be a sign of a serious defect that may affect your phone permanently. In my opinion, I wouldn't pay for a device that has to be repaired

    or isn't just straight out of the box.

    Please tell me your thoughts,

  • BlackBerry Blackberry Curve 8520 Smartphones won't lock! Help!

    I recently bought a new Blackberry Curve 8520 and it was working fine, until a few days before, when he starts does not.

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    I tried to l ' turn off and then turn it back on again, but it will not always lock.

    It is really annoying because I can't put it in my pocket without Pocket-dialing, one of my contacts.

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    Hello

    The Blackberry is designed to be reset by removing the battery while the power is on. Leave the battery for a minute or 2.

    See if that solves the problem.

  • Password blackBerry Smartphones required to unlock Blackberry Curve 9300

    Hello

    One word: HELP! This is so the case... a friend gave me a Blackberry Curve 9300 to use (cause it not to use) cause my old phone went kaput. in any case, I turned it on and I see a written screen KOODOO mobile (a telephone to the Canada company) and then immediately a screen saying "DEVICE is locked". When I choose to open it says "Enter password" and I can't get past this screen for something else. My friend doesn't remember the password. He had introduced FIDO sim card so I'm thinking that the phone is unlocked... I have a FIDO sim card also. Can someone help me understand this? What I have to go to the KOODOO store and ask them to unlock or to anyone who makes the unlocking the phones? Or can someone here help me? Thank you

    Hello and welcome to the community!

    BBs are very secure - only the password created by the user can unlock the BB. There is no password 'master' or 'ignore' to do so... only the password created by the user can do.

    But, you can maybe in luck still... refer:

    • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

    No not the password the maximum time will initiate a WIPE on the device, which is part of these important instructions. But other measures in these instructions are also important to... by the seller and the buyer. Not well fill ALL risks instructions making the BB not fully usable by the buyer (you).

    Good luck!

  • Blackberry Curve 8320 unlocked blackBerry smartphones

    Hello

    I have not actually bought my Blackberry yet, but I'm looking into it right now. I want to buy a unlocked Blackberry Curve 8320 which was previously on AT & T or T-mobile (I'm a couple more different). Anyway, I wanted to buy a Blackberry and place it on a data plan with Rogers Canada. I'm doing this because I want to be able to use BBM, so I think I need a data plan.

    I buy the Blackberry separately because I want to be able to use overseas when I use another GSM SIM card for example. I know doing it on contract is cheaper, but I don't want to do that because I will be locked on a 3 year contract and I won't be at the Canada for 3 years.

    I just want to know if the Rogers data network will work with a Blackberry unlocked as I described above. I asked Rogers customer service and they said that they cannot confirm that the Rogers data network will be to 'connect' with the unlocked Blackberry because it once belonged to another provider and I should buy a Blackberry from Rogers. I don't know if they just said that if I would buy the Blackberry from Rogers rather than elsewhere. I know the unlocked Blackberry should work fine with a regular for calls and SMS GSM SIM card and all that but I want to know specifically about BBM - ing.

    Sorry, my question is so long. Thanks a lot for your help!

    While Canadian companies may be different from their American counterarts I do not that the differences are only significant to materially affect my response.

    When you buy a 'new' locked onto a support device will be offered the device at a price at a price significantly lower than the retail price recommended for her.  That's what prescribed contractual lock in as they recover for the duration of the contract, the difference between what you pay and the cost.  They're subsidizing the price in order to collect a healthy monthly fees for access.

    All U.S. carriers require a data plan for smartphones in addition to any general "plans" for just minutes and text packages etc.  I guess that Canadian businesses require the same.

    In order to use BBM you need a dataplan carriers which is what allows your device use the features of the BIS (Blackberry Internet service) requiring Blackberry data push, e-mail, all what is "data".

    This is a new in the box device purchased by your friends at Rogers.  They sold you a Blackberry and they dance as they listen to the registry will chaching.  This is music to their ears.  This is an item being sold and it is "locked" to Rogers.  Of course, for each month of your servitude under contract happen to dance again once the Registry continues to provide them with more chaching.

    You bought a camera from them, you can use it at this stage only with them.  They will be as you might or might not be aware subject to various and assorted penalties if you tire of their service or their absence and take your business elsewhere, or try.  Costs of early termination can easily exceed your initial cost plus for a premium, in a credit institution, violating laws governing wear.

    It's what keeps dissatisfied customers even with the carriers that are less satisfactory.  It is just too expensive to leave while allowing some, but not all carriers for you 'sell' the balance of your contract to another.  If Rogers of permits that are unknown to me.

    If you buy an "unlocked" device it is expected of the band is compatible with Rogers (GSM/CDMA as the case may be) perfectly capable to be activated on their network.

    Their after-sales service is to use a euphemism, blowing smoke.  They know perfectly well that a device unlocked regardless of its origin.  They won't make you a device for which they do not receive rewarding chaching first and make run on their network.  Since you did not pay a subsidized price for the device that you are not obliged to a three-year plan or some length Rogers requires for locked for new devices.

    While they play stupid indeed hoping you will buy them and locked himself in a service contract.  It's guaranteed money for thirty-six months.  It's a lot of money.

    Assuming you get to admit only a 8320 unlocked (GSM) will play well with their network that you can buy a phone, monthly data on the plan without being locked in a period of time.

    You will absolutely need the dataplan however, at least the minimum plan they offer will prevent access to the services that make it a Blackberry.

    Of major importance for you in as long as purchaser of a used instrument is the only one not is indeed "unlocked" but the PIN was released by the former owner and the access to its carrier, T-Mobile or AT & T.  Every Blackberry is assigned a unique PIN that lives with her forever.  For example, if I want to sell my unlocked Blackberry Storm I will have to make arrangements for the release of the Verizon PIN so that a subsequent purchaser can activate the storm on Verizon (my service provider) or such that it is unlocked any service provider, as it really is a universal device capable of activation on a CDMA/GSM/UMTS network or Global.

    I would like to buy a used if and only if it is verifiable that the PIN was released by the previous owner/carrier.  With the instrument in hand, it can be checked on the device or not it is unlocked.  The output of the SPINDLE must be verified by the previous carrier and I'm too cynical, but I wouldn't take the word of the seller unless it was a very trustworthy family member and even then, I would like to politely ask for verification.

    Rogers wants money on your part.  They want the money upfront to sell you a Blackberry and they want the contract guaranteed money for the long term for the months down the line.  For Rogers, it's win/win.

    You can, even if it's an expensive to buy a new device of Rogers at the MSRP and not you will not lock in a three-year contract.  The majority of carriers who does not advertise that the difference is more than lost long-term do not lock you in their.

    I hope this helps.  If I appear cynical, it's because I am.  Carriers are there to increase their profits and integrity is lost in the maze.

  • BlackBerry Smartphones Blackberry Curve 9310

    I started the download of MP3 music on my Blackberry Curve 9310, OS 7.1.

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    I did and A:LTt RST, but it did not work.

    I pulled the battery several times and plugged the charger, but that did not help either.

    My phone is still stuck on loading.

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    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

    If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

    You may also use these tips:

    Good luck and let us know!

  • Heating of the smartphone BlackBerry Curve blackBerry

    I have a BlackBerry Curve 9320. I had problems with it recently. Always charge my phone when it is turned off. During the last 3 days, I noticed that it will heat when I'm asleep and use do not, and it only takes a few hours for the battery to be drained. I'm sure that no app runs in the background, no updates, I always perform a hard reset. Can you help me please? Thank you

    Hello tintintin23,

    Welcome to the Forums of the BlackBerry Support

    While our BlackBerry devices can feel hot tell a long browsing session, play games, download countinous or during loading or if the applications are running in the background. If we hold the Menu for a few seconds, it will open a screen that will display all the programs running in the background, usually five will always be there (host, BBM, Message, phone, browser) you can always check if any other applications. run in the background.

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    KB14320 : How to maximize the battery life and available memory on the BlackBerry smartphone.

     

     KB31531 : BlackBerry Smartphone 7 may feel warm during operation

     

    ___________________________________________________________________________

    Hello

    On your home screen to Options > device > advanced system settings > BlackBerry Smart Analyzer > run the test from the battery to find out about the issue.

    Or on your home screen to go to Options > device > application management. Move your trackpad right or left it shows CPU Usuages, it will at least give you an idea what application is the use of your resources.

    Check and see if any application is responsible for the problem.

    Question of observation on our BlackBerry battery cover them charge, are lithium-ion battery it won't take too long to load, it can reach a full charge (100%) within 2 hours. If your camera takes too long while you have connected to a wall outlet has a good and constant power. Or you can visit your service provider to check if this is a hardware failure.

    VIA | prince2012

    http://supportforums.BlackBerry.com/T5/BlackBerry-Curve/still-heating-up-and-battery-drains-out/m-p/...

  • Smartphones blackBerry curve 9300 internet browser does not properly

    IV had my phone for a little over a month and since iv had the phone internet browser did not work properly. I have a blackberry curve 9300. If I take my phone it will work perfectly fine but then after less than and hour, it won't let me open a tab, it will say loading but then close. Can someone help me, so fast!

    Hello jhurford,

    Welcome to the forums.

    Looks like you may have a problem with the database of service book. Try to clear your service book database, and then return Service directories and test again.

    How to clear data from the BlackBerry Smartphone user
    http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB10167

    How to send service directories using the configuration of messaging on the BlackBerry smartphone application
    http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB15402

    I hope this helps. Nice day.

  • Smartphones blackBerry Curve 9360 application connectivity problems

    Hi all -

    BlackBerry Curve 9360

    Smartphone (3G, WiFi)

    7.1 bundle 1133 (v7.1.0.336, platform 9.6.0.51)

    3G bands 1,4,8

    I got a Blackberry Curve 9360 during about 3 weeks now and until a few days ago had no problems wih it. The problem is with applications such as Blackberry App World, BBM and Facebook. When I try and BB app world it says open "finds it difficult to connect to the server Blackberry App World. Check your network connections, and then try again. "On Facebook, he said"we cannot reach the Facebook server at this time. Please try again later. (100)' and when I try and send a BBM it has a red X next to him immediately. Oh and I am also no longer receive emails. Yet, I can browse my internet no problem with or without Wi - fi. How can I fix? Thanks in advance

    Managed to sort, rung by virgin and they said that my blackberry services were "inactive" not sure how it happened, but there you go. Thanks for your concern.

  • BlackBerry smartphone BlackBerry Curve 8520 cannot connect to PC

    Hi, I recently bought a BlackBerry Curve 8520 Smartphone. I want to transfer music from my computer to the BlackBerry files. I have already installed the BlackBerry Desktop Manager. But even after I connect the BlackBerry to the USB port of my PC, when I click on "Media Manager" in the Desktop Manager, a message appears saying: "Media Manager is only supported using a USB connection, to run the Media Manager, please connect your device to your computer via a USB cable.

    When I check my BlackBerry, there are the popup on the screen:

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    I can check all of the above, except for the drivers USB BlackBerry. Can someone tell me where I can download it? Moreover, I did not have a SIM card, I do not know if that plays a role in the present.

    Thank you in advance.

    Hello and welcome to the Forums of Support BlackBerry.com.

    Have a SIM won't matter for what you are wanting to do.

    1. make sure that you are connected to a main REAR usb port, not a USB port on the front or a usb hub.

    2. one. Go to Options > Media Card
    (some themes or BlackBerrys can call this ' settings > Media Card ")

    b. check the following parameters (if they are that way, then changes according to the following:)

    • Media card support: on
    • Mass storage Mode support: on
    • Auto enable mass storage: Yes

    c. save the settings and exit

  • BlackBerry smartphones, that I need help to transfer data from a 9870 "BOLD" for a Blackberry Curve 9300 Blackberry

    Hi, I have used a Bold 9870 for a few months now. I've been saving my camera on my computer periodically. Unfortunately, it has been exposed to water the weekend and unresponsive. I transferred my acct (by Sasktel) to the Blackberry curve of my son he no longer uses. (I'm drying my "BOLD" in a bag of rice and I hope that it will work again in the coming days?!).

    My question is did anyone know how I can get all my information backups "BOLD" (contacts, emails, texts, bbm surveys) and get only their transferred on the curve that I currently use. I feel completely lost without it!

    Thank you for your time.

    Hi shelran,

    Welcome to the BlackBerry support community forums.

    It's very sad to hear of your soaked BB device. I hope it still works!

    Check the article below to learn how to restore the data on the device-

    • KB03953  How to back up and restore data to a new BlackBerry smartphone
    • KB13428  Transfer files from one BlackBerry smartphone to another backup by using the backup and restore tool
    • KB10339  How to use BlackBerry Desktop Manager to restore the data to a BlackBerry smartphone from a backup file
  • BlackBerry Smartphones Blackberry curve 9380 Micro SD card

    Hi all

    I have a micro SD card with my BB 9380 curve and I'd like a card with a bigger memory.

    Can I get a Micro SDHC card for my phone?

    I don't know what the difference is.

    Any help welcome! Thank you.

    Melanie

    Hi and welcome to the forums!

    Your card supports BlackBerry smartphone sizes up to 32 GB. Only microSD media cards are supported.

    Thank you

    Bifocals

    KB05461 Sizes of card MicroSD taken in charge by the BlackBerry device software

    Manual BlackBerry Curve 9380

  • BlackBerry Curve 9300 blackBerry without output Chinese Smartphones

    Hi, I bought a blackberry curve already, and I found that my phone can't output Chinese, when I received Chinese messages, it will become a lot of black squares, as I m a new blackberry user, I don't really know what I can do. Please tell me how to upgrade or install the Chinese language on my phone. THX!

    Hi chalai369,

    Welcome to the community,

    If you have the Chinese in your device, you must download that include 'Whole language' or 'East Asia' OS pack from your carrier and then install it in you peripheral using the BB desktop software application loader, take a look on how to get a language pack.

    1. KB13067 : How do I get the language for a BlackBerry smartphone packs.

    2.KB17208 : how to install and configure modules of East Asian on a BlackBerry smartphone.

    Try it and tell us your progress.

    Prince

    Click 'Like' If you want to thank someone.

    If problem resolves mark message (s) as a 'Solution', so that others can use.

  • Smartphones blackBerry CURVE 9220 SLEEVES to the TOP AND DRAINS the BATTERY LIFE

    My blackberry curve 9220 gets really hot and begins to drain the battery.

    the entire battery life is dained out in less than 3 hours

    I try to freshen it, but it does not really.

    and there is no runnig requests in the back except the example by default-, phone, browser, bbm, and messages.

    and the strange thing is that when I turn off the mobile network of the battery keeps draining

    can someone please help I really need my email, bbm and whatsapp return

    Hello and welcome to the community!

    Based on your description, I would deduct low or weak signal from your mobile service provider. Digital devices to modulate their energy consumption depending on the strength of the signal they receive from the Tower of the carrier. Low quality/signal strength, higher battery drain. For good check, you need to contact your mobile service provider, because it is the network, which is the cause. It is possible to have a few problems in the areas that you are in.

    You might also try to start in Safe Mode, to remove all applications 3rd automatic launch party (even if you do not see them in the AppSwitcher Ribbon, they can run):

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

    If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

    You may also use these tips:

    Good luck and let us know!

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