BlackBerry Smartphones BlackBerry Desktop Manager question

Similar Questions

• BlackBerry smartphones can not download Blackberry Desktop Manager 7.0.0.43

  Hey I'm a representative of Telus Mobility and I sent my client to download Blackberry Desktop Manager 7.0.0.43 and all she could find was v6.1. He was released in February, have all our computers working. But when I browse the web all links are on BB site and everything is on the site of BB is v6.1.

  And for the trolls out there who will give me a completely useless and stupid answer... I go here:

  http://us.BlackBerry.com/apps-software/desktop/desktop_pc.jsp?lid=us:BBsoftwareesktopSoftwareC & CAL = u...

  By clicking the download now button on top or below the son of page me:

  https://swdownloads.BlackBerry.com/downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...

  What is a download page for:

  Download details
  Software name:	Desktop Software v6.1.0 B38 (Multilingual)
  Name of the file:	610_b038_multilanguage.exe
  Download size:	117 MB
  Date of publication:	17/02/2012

  I need it to be able to wipe the phone and do a clean install of the OS, 6.1 does not allow this 7.0.0.43 made. I have many customers a week to Google live and download the latest version, I'm floored to find BB do not have the latest version available as well.

  Just for reference, while performing v6.1 and click Find updates, said v6.1 is up-to-date. Funny, so mine 7.0.0.43 running.

  Thanks for your useful and thoughtful answers!

  Just thought I would answer my own question that I'm going through my history. Looks like fixed BB download page to be 7.0 finally. Funny as it is difficult to actually contact someone on the EDGE.

  

• Smartphones from blackBerry Desktop Manager Version 5 desperately!

  My laptop crashed by a virus and I had to reinstal the OS.  I lost my Blackberry Desktop Manager with everything else.  I tried to download it from the Blackberry site, but now they have only a link to Version 6 who won, sync t with my Agent's Office Organizer. Where can I get Version 5?

  Hey henrybliss,

  Welcome to the community of BlackBerry Support Forums.

  I'm sorry, but that the latest version of BlackBerry® Desktop Software is available for download.  Go to www.blackberry.com/desktop

  Let me know if you have any other questions.

  See you soon.

• BlackBerry Smartphones big problem in my blackberry Desktop Manager 7

  Hello Mr President.

  I have problem with my blackberry Desktop Manager 7

  After I installed, I found languge as box does not understand a thing

  I have uninstall and install so many times and its same ebglish or Spanish is even too

  my system: windows 7 64-bit

  I wish to receive reply soon because I have problem in my phone, whatever i do update my phone

  Hello vmarjorie56

  Thank you for your question regarding the problem you are having with your BlackBerry Desktop Software installed.

  What is the full error message and when precisely it occurs?

  Thank you.

• S of Smartphones Conncection blackBerry Desktop Manager and Blackberry Storm problems

  Hi, Newbie question!  My storm will not connect to the Blackberry Desktop Manager (although once the reinstallation of the desktop) on my low-end pc screen to the right icon indicates the gray phone and says offline - Desktop Manager.

  In the Desktop Manager I activated the USB - (the PIN code is correct) but that the setting must be activated whenever I open the Desktop Manager.

  I have run the office and then place the storm in the cradle.  Windows recognizes that the device has been connected.  The storm screen becomes white and connect to the office... messages and there it remains stuck.  The only way I can get the storm to work again is to ride the battery pull (thanks for the tip, BTW).  Is there something that I should activate first on the storm?  The storm is for personal use only and is not connected with any company/server, etc.  Suggestions or a fix would be welcome.

  Hi, thanks for this! I found a different solution on another forum that worked. It's OK for my Windows XP SP3 but I don't know if it will work with Vista.

  1. Download the latest BB Desktop software for your region/carrier and save to the desktop.
  2. Right click on the exe file.
  3. New box appears: right click on "Run As"... "then left click on 'run '.
  4. New dialog box is displayed.  Hold the current user radio button, but uncheck "protect my computer and data from unauthorized program activity.
  5. Install the software following all the usal prompts that may appear.

  I then stopped the automatic start of programs for the Office Manager, so it does not raise upward when the pc is turned on.

  Now, I first connect the BB Storm to the pc and then manually start Desktop Manager: office and the BB Storm now connect to another.  Works for me, so I hope this is helpful to someone else pulling their hair!

• Smartphones from blackBerry Desktop Manager does not recognize my Sprint Bold 9650

  I put these questions I have on You Tube.

  http://www.YouTube.com/watch?v=lcSwbk7sxFE

  or you can search youtube for.

  Sprint Blackberry Bold 9650 Desktop Manager questions

  The software does not recognize my phone at all - ever - new install on 13/07/2001

  It's my first installation of the Software Desktop manager (no previous version where installed)

  I changed the power setting on my laptop USB ports

  Phone is version 6.0 bundle 2647

  Version of Desktop Manager is 6.1.0.35

  Thanks for your help-

  KB00125 - had the answer - I didn't know this - the data cable was thicker - the two cables where from Blackberry
  The answer
  Some USB cables are provided for only working load. These cables have no pins for data transfer.

  Implement a USB cable with pins for the transfer of data.

• BlackBerry Smartphones is it possible to see my phone numbers and addresses I saved in the blackberry Desktop Manager

  I know it's maybe a silly question - but I was finally able to download the blackberry Desktop Manager and then back up all the data from my blackberry to my computer via Desktop Manager.  For my own peace of mind, I would like to see some of these data (addresses and phone numbers) just to make sure I did the back up properly.  Is this possible?

  Well, your confidence level in the backup process is your own to define. Maybe if you start the restore process, but do not actually run it, DTM might give you indications of what it contains. I agree that I saw the posts of others who say that the backup was useless... but I have no way of judging if their characteristics are identical to yours.

• Smartphones from blackBerry Desktop Manager for Mac KB19454 error message

  Hi all

  I am new to the community and would appreciate any help. I have two recent problems for which I'm looking for troubleshooting tips. The priority problem is first mentioned below.

  I just met this error message, "For help to resolve this problem, refer to KB19454 in the Knowledge Base of BlackBerry Desktop Manager" when trying to sync my Curve 8320. I use a Mac and I've not met difficulties of synchronization for downloading the new version of Desktop Manager for Mac in December/January. I was not able to download the last updated however. I saw a post initially by a user who has the same problem, but I didn't know the question, and so I am hopeful of possible suggestions for resolution.

  The other problem I have experienced recently, it's that I can't compose an SMS/MMS message. I can only answer to someone's message. When I try to send just one, by default back to the list of messages.

  Please Note: I don't have wireless on my phone. I use Blackberry Desktop Manager Version 1.0.1

  Also note that I am not able to access e-mail messages per day, but will try to return answers / inquires as quickly as possible.

  Thanks in advance for the help.

  Hi and welcome to the Forums!

  For your first question, I can't tell if you still worked through the reference KB... If not, you can find it here.

  For your second question, I'm not sure... but maybe it will help you:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  Best!

• Smartphones blackBerry Desktop Manager help BB is encroached in my system and won't go away

  Hello

  I use Windows 7 Pro.

  I use a device RIM BB is no longer. The problem is that I uninstall blackberry (with the option to unistall provided by the program), but then when I copy, specifically music files FLAC, for my device android windows see the android device as a device of camera with no drive, the blackberry desktop letters assing manager tries to run, but as he was "uninstalled" it returns an error. He tries to run up to 5 times and after that the files copied. If I want to copy several files flac both blackberry Desktop Manager tries to run 5 times for each file.

  I first check with the windows Device Manager and found two entries for rim blackberry under ports and remove the drivers but the problem repeated. Then I use a search utility and found many files of residual waste of blackberry and progressed to remove those as well but the problem persists. Can I use a registry utility and found several RIMBB, RIM, Blackberry bloating's residual registry entries registry and progressed to remove those as well but the problem continues. At this point, you can see that the unistall tool provided by Blackberry suck because he left a lot of waste in your system. I also tried to use CCleaner, but it did not find anything related to the blackberry.

  So garbage from blackberry sorft remnants are still encroached in my system, and since I use the tool uninstall, remove the drivers and there is no file with the name RIM, RIMBB or blackbery on the disk and no more with these name registry keys will find how can I get rid of Blackberry for once for all?

  Here you can see a screen capture windows with the error message:

  http://i22.Photobucket.com/albums/B342/Edil/rimbberror_zps1tpkoiwq.PNG

  

  

  Hey I managed to solve the problem!

  I searched using the search of disk utility * {BE5B0450... 45 b} * the string that appears in the error message.

  And where there are 3 directories with that name. I deleted these directories and now I can copy files FLAC without problems.

  I wonder why the companies are so inrresposible and do not provide an unistall option that remove all their stuff from your system. Leaving a disk and registry inflated garbage that you no longer use.

• Need to download blackBerry Smartphones Blackberry Desktop Manager Version 6

  A few months ago, I read a post that has a link so that I could download Blackberry Desktop Manager Version 6 for Windows.

  Does anyone have a link?

  See you soon,.

  Steve

  BTW, this is the link...

  http://www.BlackBerryForums.com/rim-software/253387-archived-rim-desktop-software.html#post1744114

• Smartphones blackBerry DESKTOP MANAGER AND APPLE LION DOES NOT - COME ON BB: the SORTING

  There is a clear problem with BB desktop manager and the LION from Apple.

  In my case, the sorfware installation fails (even if you can find then on the applications). Then it is unable to download updates or fails to synchronize. It is a common and widespread problem.

  BLACKBERRY KNOW THIS PROBLEM FOR SOME TIME AND DO NOT REACH THEIR CUSTOMERS.

  They can feel it stop somehow customers migrate to the iPhone. This isn't the issue. More and more business customers (like me) are turning to Apple computers. If they (at least for the moment) that BlackBerrys are not suitable to great problems have, then the move will be also with our desktop phones. I don't want that I feel that the BB Torch is a business phone much better.

  THE UNWANTED PRESS AND YOUR SHARE PRICE ARE SURELY ENOUGH INCENTIVE TO GET THESE ISSUES SORTED OUT...

  PLEASE DO.

  Hey sjhtorch,

  Thanks for the quick response.

  I suggest to uninstall the BlackBerry Desktop Software, and once it is deleted.

  Search for the following files and delete these:

  /Library/receipts/blackberryvspdr.pkg
  /Library/receipts/blackberrydesktopmanager.pkg
  /Library/receipts/blackberryframeworks.pkg
  /Library/receipts/blackberryusbdriverint.pkg
  /Library/receipts/blackberryvsp.pkg

  / Library/Application\ Support/BlackBerry/BBLaunchAgent.app
  / Library/Application\ Support/BlackBerry/IPModemPasswordDialog.app
  / Library/Application\ Support/Blackberry/BBLaunchAgent.app
  / Library/Application Support/BlackBerry

  / Library/Modem Scripts/RIM IP Modem.ccl

  / Library/Frameworks/RIM_VSP. Framework
  /Library/frameworks/RimBlackBerryUSB.framework

  / Library/Preferences/com. RIM.vsp.plist
  / Library/Preferences/com. RIM. RIMBBVSP.plist
  / Library/Preferences/com. RIM. RimBlackBerryUSB.plist
  / Library/Preferences/com. RIM. RimLaunchAgent.plist
  / Library/Preferences/com. RIM. BlackBerryUSBDriverInt.plist
  / Library/Preferences/com. RIM. RIMBBUSB.plist

  / Library/LaunchAgents/com. RIM. BBLaunchAgent.plist
  / Library/LaunchDaemons/com. RIM. BBDaemon.plist

  / Applications/BlackBerry Desktop Manager.app

  /Users//Library/Application Support/BlackBerryDesktop/.
  /Users//Library/Preferences/com.rim.blackberrydesktopmanager.plist
  /Users//Library/Caches/com.rim.blackberrydesktopmanager
  /Users//Library/Preferences/com.rim.RimLaunchAgent.plist

  /System/Library/Extensions/RIMBBVSP.kext
  /System/Library/Extensions/BlackBerryUSBDriverInt.kext
  /System/Library/Extensions/RIMBBUSB.kext

  Empty the trash, and then restart the Mac.

  Download BlackBerry Desktop Software from www.blackberry.com/desktop and try to install it.

• BlackBerry Smartphones Blackberry Desktop Manager shows no Media Manager

  First of all, let me say I am a NEW Blackberry user, my husband and I both has recently obtained new Blackberry 8310 curves.

  When I installed the disc that came with the phone, the Blackberry Desktop Manager doesn't have the "Media Manager" as one of the choices, as demonstrated on all brochures and tutorials. I even re-installed the program, thinking perhaps it didn't download completely the first time, but he always comes by showing only these 4:

  Synchronization, backup & restore, Application Loader and switch device Wizard...

  All the indications I have received show that I can easily add pictures and music by simply clicking on Media Manager, but he's not just here.

  Here is the info on the installation disc that we received with our phones, supposed to be the good news and the latest versions...

  BlackBerry Desktop Manager

  version 4.3.0.17 (Nov.12, 2007)

  Device Communications Blackberry Device mgr... 4.3.0.7

  BBDevMgr... 4.0.0.1

  RIM USB driver... 4.0.0.2

  RIM USB Serial Driver... 2.1.0.4

  Application application Loader loader... 4.3.0.13

  RIMProgram... 1.0.0.35

  Seriously, none of them really means a lot to me, I just click on something and make it work...  I tried to 'upgrade' to a newer version, and I got the message that the version I had was the most recent, so now what?

  I have cards memory inserted in the phone(s).

  I would appreciate any help with this, I am really frustrated. I figured out how to move the files manually, but I don't understand why it is not appear as shown in the manuals of instructions and tutorials online.

  mamapajama wrote:

  First of all, let me say I am a NEW Blackberry user, my husband and I both has recently obtained new Blackberry 8310 curves.

  When I installed the disc that came with the phone, the Blackberry Desktop Manager doesn't have the "Media Manager" as one of the choices, as demonstrated on all brochures and tutorials. I even re-installed the program, thinking perhaps it didn't download completely the first time, but he always comes by showing only these 4:

  Synchronization, backup & restore, Application Loader and switch device Wizard...

  All the indications I have received show that I can easily add pictures and music by simply clicking on Media Manager, but he's not just here.

  Here is the info on the installation disc that we received with our phones, supposed to be the good news and the latest versions...

  BlackBerry Desktop Manager

  version 4.3.0.17 (Nov.12, 2007)

  Device Communications Blackberry Device mgr... 4.3.0.7

  BBDevMgr... 4.0.0.1

  RIM USB driver... 4.0.0.2

  RIM USB Serial Driver... 2.1.0.4

  Application application Loader loader... 4.3.0.13

  RIMProgram... 1.0.0.35

  Seriously, none of them really means a lot to me, I just click on something and make it work...  I tried to 'upgrade' to a newer version, and I got the message that the version I had was the most recent, so now what?

  I have cards memory inserted in the phone(s).

  I would appreciate any help with this, I am really frustrated. I figured out how to move the files manually, but I don't understand why it is not appear as shown in the manuals of instructions and tutorials online.

  Hello...

  I can help you with the download link...

  The link is here

  When you get to the page with downloads, pay attention to which version your download as some media manager (bottom) and some have no Media Manager (upward)

  Let us know how you are doing...

  Do you have XP or Vista?

  H.

• BlackBerry Smartphones cannot install Blackberry Desktop Manager

  Hello

  I have a problem which, for the last two days, I can't solve.

  I can't install the Blackberry Desktop Manager 7.1 on my Ultimate de Windows 7 64 bit laptop.

  During the last moments of the installation, I get this message:

  "Error 1935 Assembly component {9BAE13A2-E7AF-D6C3-A01F-C8B3B9A1E18E} hresult 0x800736b3".

  Installation cannot continue. »

  It then restores the entire system...

  I cleaned my registry using CCleaner, optimizer Reg and TuneUp Utilities, uninstalled all the Visual C++ redistrib. uninstall the .NET Framework 4.5, uninstalled the MSXML 4.0 SP3, rebooted and reinstalled it preceding.

  Fsutil resource setautoreset true c:\ tried and in cd\windows\temp del *.tmp invites; has run as an administrator.

  I disabled my Mcafee AntiVirus Plus, Malwarebytes and TuneUp Utilities...

  Nothing works...

  HELP PLEASE!

  Thanks to everyone who helped... Problem solved after installing direct x on top of all other software...

• Smartphones from blackBerry Desktop Manager asking for Device Manager

  When I try to boot my desktop manager, I get the following message:

  "The Application Loader Wizard requires BlackBerry device manager must be installed.  Please contact customer support. »

  But it seems that Device Manager is installed and running correctly.  It is also strange that the Office Manager window title says "connected - BlackBerry Desktop Manager»

  Then another box opens with the title, "Current task" and it displays the message:

  "Verification of updates of device applications.  Please wait... »

  I can't do anything while it checks updates and pressing the button cancel has no effect.  I end up having to close the Manager program office via the windows Task Manager.

  I tried uninstalling and reinstalling with the supplied CD and downloading the latest version of the desktop on the web Manager software.  I am running Vista Home Premium 64.  Anyone who can point me in the right direction to get my BB works fine on this computer?  (It works fine on my XP computer)

  Hi and welcome to the Forums!

  Since it seems to be so many things, I suggest the following steps (reboots insert a lot of restarting your PC... not only restarts, but at full power down). In addition, it is recommended that you are connected to the PC on an account with full administrator rights. In addition, Vista, use the option "Run As Administrator" for everything.

  (1) remove the package to update your device OS of your PC (Add/Remove Programs)

  (2) properly uninstall the RIM DTM software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

  (3) get a new RIM DTM software download:

  • https://www.BlackBerry.com/downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
  • Choose the version which is more recent and (if any) compatible with your PIM (if you are synchornizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager to synchronize

  (4) to download a new copy of your package to your carrier OS device (on your PC):

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  (5) install DTM on your PC

  Installation of 6) (also on your PC), device OS package

  (7) start whatever you were trying again.

  If all goes well, who's going to make things again.

  Good luck and let us know!

• Smartphones installed blackBerry Desktop Manager & Vista - BSOD Device Manager!

  ... in time.  This occurred immediately after installing from the CD last night.  It happened again from one day to the next, again a few minutes after a restart, and when I logged in again after work.  After reboot once again, I left immediately Desktop Manager and Device Manager and my system has not yet restarted (touch wood).

  I can't find any mention of such a problem with earlier versions - as probable, which came with my CD (directories dated February 7, 08), but I have downloaded v 4.7 on the BlackBerry site in any case.  However there was a msg to the effect that I have to confirm the download is adapted to my case.  Should I call technical support before installing the download?  If I could just go ahead and install v 4.7, should I uninstall what is there now, or is it better to install what is there now?

  Uninstall the existing Blackberry Desktop Manager causing the BSOD.

  Restart your computer

  Download the latest BB Desktop Manager and install it