BlackBerry Smartphones Blackberry overheat to crash/restart

Less than 60 days "BOLD". Worked well during the first weeks. So for these last days will be just phone overheating (becomes so hot that you cannot hold it up to the cheek) and then crashed. On direct load it just keep restarting and will not load. On some of the fourms they said it's the facbook app that is causing the problem. I have uninstalled all applications on third party e.g. facebook, google aps, money of cnn etc. Still the same problem.

I bought the phone from amazon and have thru ATT service. Two of them say deal with RIM. RIM has no info on the guarantee. Anyone has any info on the guarantee. How can I get the phone replaced RIM thur? Thanks for the info

I finally have a solution to the issue. Thought I would update the thread for anyone who is facing a similar problem.

I bought AT & T significant phone from Amazon.com, which has refused to do anything for 30 days after purchase. RIM actually does not warranty repairs/replacements from the public unless you want to pay high fees. All warranty blackberry issues through brand phone carrier. Someone at AT & T told me to go back to Amazon or RIM-they were wrong. So had hold of supervisor in the AT & T warranty dept that got directed to a local shop "device support". It's where they basically ensure that the phone does not work and that the owner is not a * beep *. The tech looked at the phone and said either fried your battery from your phone or the phone was deffective and got fried. Whatever it is, the phone was dead. They FedEx'ed me OneLa another tomorrow (but a refurbished). I don't know how RIM handles unbranded phones guarantees / unlocked.

Technology has also indicated that the Facebook app crashing phones is real problem; something about the messages in store gift your phone instead of Facebook servers and which according to usage, less powerful blackberries tend to slow down giving the impression crashed.

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Smartphones Blackberry App World crashes my phone.

    BlackBerry App World crashes my phone. After turning the phone off and on again, I get the following message: untrapped exception application net_rim_bb_appworld (1222) does not respond, the process is complete.

    I tried uninstalling and reinstalling, but it does not appear as an application in the desktop software, so now I don't know what to do at all.

    Help, please!

    Hi and welcome to the Forums!

    Whenever random strange behaviors creep, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    You can uninstall the device itself... Options > Advanced Options > Applications > highlight the App BBAppWorld > BBKey > delete

    Then get the batt restart - again.

    Then try reinstalling the AppWorld.

    Best!

  • Crash & restart (includes Specs)

    Hello

    Here are my following features:

    • MacBook Pro (15-inch, 2.53 GHz, mid 2009)
    • 2.53 GHz Intel Core 2 Duo processor
    • Memory 8 GB 1067 MHz DDR3
    • NVIDIA GeForce 9400 M 256 MB graphics card
    • Storage capacity 500 GB

    After the upgrade to El Capitan. My laptop has been crashing & restart. I replaced my optical drive & increased RAM in the past (a year ago) and has been working perfectly fine until I updated to El Capitan.

    Help, please.

    Thanks in advance.

    Please go to http://www.etresoft.com/etrecheck , download and run EtreCheck, copy paste here the status report.  She will show us what is currently on your system, and if there is anything causing the crashes you are experiencing, we will see and hopefully be able to advise you on how to resolve this.

  • HP 14 Chromebook q000ed [after several powerwashes and a USB key recovery is crashed/restarted]

    HP 14 chromebook q000ed

    purchase date: November 2013

    - - -

    A couple of months chromebook began to crash/restart. At the beginning it was a few times / week, then it got worse to the point I had 2 powerwashes in one day and hangs / reboots even guest mode!

    After the restoration of the many powerwashes and a USB port, I got another problem of crash/restart. So the problem looks like it is material.

    I paid for this product and I can't even browse the internet. There are a few Q & a in support of google here.

    What advice you get?

    P.S. the recent crash/restart happened when writing this thread! Had to write this new!

    I'll give you the Dutch HP support site, where you should be able to locate the correct contact information: Neem contact op met HP

    You are classified as a student, because it is the system of classification of the Forums. It does not reflect that you are a student in real life.

    Mario

  • Windows 8 explorer.exe crash/restart of cycle - all solutions?

    I was stuck in the cycle of crash/restart explorer.exe since September now and I am curious to know if there are definitive solutions. A fix would be nice...

    Details
    I installed Windows 8 Pro x 64 September 18 (reliability monitor information). The first instance of this crash/restart cycle was September 24. Then, I tried to find out what happened on this day: there was an automatic installation of an update of definition for Windows Defender (KB2267602 (definition 1.137.336.0).) Looking at the previous day, the following are installed:
    • Google Drive
    • Update Google Helper
    • Microsoft Hardware USB keyboard
    • Microsoft Hardware USB mouse
    • Generic Non Plug-and-Play monitor
    • AccuWeather.AccuWeatherforWindows8
    • InvokeITLimited.TableClock
    According to the reliability monitor, the problem occurs about fifteen to twenty-five times a week. The level of reliability varies from 1 to 4. (I don't know what the vertical scale means that there is no label.)
    In Event Viewer, this is a typical mistake:
    The failing application name: explorer.exe, version: 6.2.9200.16433, time stamp: 0 x 50763312
    The failed module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505ab405
    Exception code: 0xc0000374
    Offset: 0x00000000000ea485
    ID of the process failed: 0 x 1248
    Start time of application vulnerabilities: 0x01cdd502eff7d1ec
    The failing application path: C:\Windows\explorer.exe
    The failed module path: C:\Windows\SYSTEM32\ntdll.dll
    Report ID: a991c3a6-4169-11e2-be88-e06995f573cd
    Faulting full name of the package:
    ID of the failed package-parent application:
    Every mistake I checked has the same code exception and faults of program and modules. (Besides - I tried to click on the "Event log online help" link but get an error itself is in error, but it's a slow minor compared to the issue of cycle explorer.exe crash/reboot.)
    I just started going through applications Windows 8 and uninstall, in hope, where is the problem. (One interesting thing is that the issue almost never happens when I'm not using my computer - it occurs most often when I save a file in a program (it is often with Photoshop Elements, but this is not the only program that seems to induce the cycle crash/restart).) At least the file I save is not damaged...
    Information System
    Windows 8 Pro
    Processor: Intel Core I7-3960 X
    RAM: 32 GB
    System type: 64-bit OS
    Motherboard: Intel DX79SI
    Graphics card: NVIDIA GeForce GTX 670
    Paving work my OS ("Refresh") is not really a solution (solving a problem by clearing, it is not a fix - it is a hope).
    Just for fun, I ran scf - he said he couldn't find any errors ("Windows Resource Protection not found any breach of integrity.").
    Thanks for reading in a lengthy post.
    Stuart

    You are welcome.

    After the back if the problem persists.

  • BlackBerry Smartphones BB curve 9360 crashes and restarts by itself

    My BB 9360 curve freezes for 10 minutes fairly regularly, bought only 2 months back.

    It recharges automatically no.. sometimes without reason.

    I clear the cache of the browser and other applications regularly, is that because of too many installed applications? We was told by someone that a lot of people with this model of blackberry is facing the same problem, is it? What can we do about it?

    Hi sunny95arora

    We cannot say that they come through your corporate network. So better to use an application of call blocking. As far as the OS is concerned Yes you can install 7.1 in your device, you are not sticking or limited to your operator, you can use any OS Carrier packagesall you had to do is just remove two vendor .xml files.

    Prince

    Click 'Like' If you want to thank someone.

    If problem resolves mark message (s) as a 'Solution', so that others can use.

  • Smartphone blackBerry Bold 9930 of restart

    Why I have to remove battery to reboot my phone when it begins to have questions (emails stop entering or lose all speakers)?  Why is there no way to restart without going through a new update?  Or am I missing something?

    Hello 666Slash,

    Welcome to the forums.

    Take a look at this article that will show you the different ways you can restart your device.

    Reset a BlackBerry smartphone

    Let us know if you have any other questions.

  • Help blackBerry Smartphones! Bold 9900 will restart after repair of the unaccesible built in memmory guest

    Hi I have a bold 9900 it turned off it self even if a file has been download, I turned it on the prompt saying built in unaccesible memmory due to repair detected errors (YES), now it turns on I type the password, and then it crashes or restarts. I had the operating system reinstalled, but the same problem HELP!

    Hi Danial9900

    Welcome to http://supportforums.blackberry.com

    Donwload 9900 OS 7.1.0.1098

    You must cause the error 507

    Download BBSAK
    Connect your BlackBerry via USB (I recommend that you remove the password of your BB)
    Wipe applied.
    Showing error 507 that what follows applies

    1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
    2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
    3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

    VIA | JSanders

    http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/error-507-reload-software/m-p/1477...

    You can update your BB via the Loader via CrackBerry

  • BlackBerry smartphone Curve 9360 contstanty keeps restarting

    Hello

    I took my phone to use it, and it comes from the reboot for no reason. I had not downloaded something or abandoned or nothing. Now he constantly restarts, stays on for 5 seconds and restarts again. I tried to remove the battery, sim etc, nothing works. In addition to the update of the OS, is there else I can do nothing on what to do, just to keep? I can't event keep long enough to upgrade the operating system?

    Thank you

    Hi KylaB

    If your device is not responding Mode safe then had to force the detection of your device by using desktop software preconfigured to load the operating system even once and you will lose your data in this process, I hope you have your past Backup.So, please follow the Knowledge Base to recover your device.

    KB10144 How to force detect the BlackBerry smartphone using the Application Loader. 

     

    Please try it and let us know.

    Prince

    ______________________________________________________________________

    Click 'Like' If you want to thank someone.

    If problem resolves mark message (s) as a 'Solution', so that others can use.

  • BlackBerry smartphone Blackberry Bold 9900 guard restart every 2 minutes

    Hello

    Here's my problem: today, after unplugging my blackberry to the computer, it has begun to close every minute (I mean, when it restarts, a minute or two after it restarts) and he did for hours!

    The problem is that I can't even try to update the operating system or restore the original configuration that I don't have enough time before his stop!

    I tried to use it without the SIM card, has not changed anything.

    My biggest concern is that I can't do anything because I can't keep it on more than a few minutes!

    Someone has already experienced the same problem? Is there a way to fix this that refer to society (hoping that the warranty has not expired...)?

    Info on the device

    Your operator: SFR (French)

    Model information and the version of the OS: Blackberry Bold 9900

    7,1,0 bundle 2061 (v 7,1,0,714 platform 5,1,0,532)

    Apps and free space

    Nothing to do with the battery, he pulled out several times has not changed anything.

    Not many applications except the classic ones (facebook, etc...) and you have not installed a new for several months.

    Unable to get much information because it maintains close and restart...

    The only thing I was doing before the problem occurred he was charging on the computer (not even synchronize). I unplugged it as I always do and it started to go crazy.

    What is worth a thousand words

    Sorry no picture and I don't think that a photo would be helpful...

    Thank you very much in advance for your help.

    SIM of the France.

    Sometimes things just go wobbly... Very dear, I hope that you already have a good backup of all, for what you describe, you are unlikely to be able to take one that you continue to try to recover from this situation. If your BB is very new, so you may want to just take to formal support and do not try to recover it now... After all, it might actually be a hardware problem (there is no way, at an internet distance really diagnose... perhaps we can 'deduct' material being likely, but we can't diagnose 100%).

    If you want to proceed, then please follow these steps (PC, not MAC):

    1) uninstall all the BB OS packages from your PC,

    (2) make sure you have the BB Desktop Software already installed

    (3) download and install on your computer, the BB OS package you want for your BB:

    (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    Now these KBs (try them in order, please)... but whenever they speak using a 'site update', please use the Desktop software installed above instead:

    1. KB10144 How to force detect the BlackBerry smartphone using the Application Loader
    2. KB27956 How to recover a BlackBerry smartphone from any State
    3. http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

    Good luck!

  • Smartphones from blackBerry Curve 8320 keeps restarting

    I need help my phone keeps restarting on its own

    Try this. Reset your BlackBerry to factory settings

    How to reset the factory default BlackBerry smart phone

    Good luck!

  • BlackBerry Smartphones FPBA world z crashing...

    App world z crashing on my z10 blackberry... I try to open it it says year error has occurred world app must close... I got a refill, it worked fine for a week and now again the question... does not work on wifi too...

    Hi @ali5203

    Welcome to http://supportforums.blackberry.com/

    Retrieve the BlackBerry World for BlackBerry 10.

    Via | gutijose14

    Good luck!

    Kind regards...

  • BlackBerry Smartphones just bought a 9320 - restart automatically

    Hello

    Just today, I bought a Blackberry 9320, and he is constantly restarting - infact it gets to the video intro, then restarts. It then sometimes comes up with Error 502 or 107 indicating that I need to reload the Blackberry device software.

    I did it according to the http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB03621&sliceId=2&cmd=displayKC&d...

    What are my options in view of the fact that it continues to not work. The SIM card and press card were also taken the same thing happens the Blackberry Desktop and device software are the most recent available.

    I go back to the shop - since he has just been bought or do I have to contact Blackberry?

    Thanks in advance for any help!

    Yes, you have to ask or go back where you bought blackberry if substitute you maybe better

    "If you like this answer, please click the button as thanks.

  • BlackBerry Smartphones Blackberry 9780 keeps continuously restarting without booting.

    Hello guys,.

    I have a Blackberry Bold 9780. It was working fine until this morning until what I installed an update for the application of the Tube map. After that it automatically restarted and has been permanently by doing so without even entering the operating system once. In other words, it just keeps restarting itself without actually starting. I tried to enter safe mode, even that does not work!

    Any suggestions as to what should I do next?

    Thank you very much...

    If safe mode does not work. Reload your OS. Read this article. How to perform a clean Windows for BlackBerry Device Software reload.

    Good luck!

  • Smartphone BlackBerry storm 9350 ocasianally restarts

    Is it normal that my Blackberry Storm restart itself? This doesn't happen all the time, seems like once a month or more, and while it is sheathed. How will I know it's "restart" while it is holstered? Usually, I unholster to control the time, as I did today and it has been restarted. My O.S. is 4.7.0.148. I had this problem before with the previous OS (. 75), not a big deal, but a bit irritating when to call out or something, wait until the reboot is complete. Had "quickpull' installed, but deleted because there may be other problems. Wait until the next OS comes out to stop the random reboots?

    One thing about VZW (and all CDMA carriers, I think) which is known to improve reboot situation is to detach the SIM card. It doesn't help anything, and reboot to mitigate it. I know it from my own experience.

    Good luck!

Maybe you are looking for

  • box says "Do you use Yahoo toolbar on multiple computers" cannot get rid of the box. Do not accept the entry or nearby!

    The box has two buttons. They say 'save on my Yahoo! ID' the other said no thank you, "just save on this computer." I can press each button, but nothing seems to happen. The only way to get rid of the box is to close firefox. I use a HP s5713w-b and

  • How to find a specific file that needs to be on my computer?

    I need to have msstdfmt.dll installed on my computer for a specific program. Where can I find this file and how to do it on my computer? Thank you.

  • Loss of 815 Code error wireless connection

    Computer laptop Acer aspire ru ning Vista Basic. Microsoft Update downloaded KB 978207, installed and rebooted. Once the machine has restarted I ve lost the coneection wirelss, he doesn't even now appear in Device Manager. It is perhaps a coincidence

  • Printing blank Page

    I have an officejet pro 8500 wireless using Windows7 and networked via ethernet.  After a print job, the printer load another page.  At the beginning of the next print job, he sends the white page through and then prints normally.

  • vRO/vRA NSX integration problem

    Hey guys,.I'm having a weird phenomenon when you try to deploy a plan of action with network NAT-On-Demand of vRA.vRA version: 7.01I use the vRO that comes with the device of vRA.I visited the following links (and more) to add integration NSX:Integra