BlackBerry Smartphones Blackberry Protect does not end on Pearl

Pearl 9100 wife was struggling to save on BB Protect software, lately. It used to work perfectly fine before, but now it seems to start the backup, and then he abandoned after about 90% completion. Also, the backup is extremely slow. The Pearl is connected via my home Wi - Fi router and we connect broadband 25 Mbit/s, so there should be no problem of speed at all, I think.

Hmmm... OK... the next thing to try... the safe boot mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, try and take a BB Protect of backup. If it works, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

If it doesn't, then still more drastic measures would be ensuites online (p. ex., wiping, reload the operating system, reload the OS 'skeleton', more drastic wiping, etc..).

At some point, you will need to decide if you want to pass official support, you would get from your mobile service provider, which can escalate your case RIM.

Good luck and let us know!

Tags: BlackBerry Smartphones

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