BlackBerry Smartphones Blackberry Storm 2 (9550) Telus - will not update

I tried to update to update my Storm 2.

TELUS said there is a de.32.712 update but when I try to update it starts and then tells me to check my internet connection and try again.  Of course, retry does nothing.

I tried it on my laptop and I thought that was the problem.

I moved from Northern Ontario and I now live in Toronto.  WHAT IS THE PROBLEM?

I changed my phone number.

I now have my desktop hooked up and the same thing is happening with an ethernet connection.   Therefore, it is not the internet.

I was able to install the latest version of Desktop Manager.

It starts to back up and then has a problem.   So the next time that I supported first.  When I went to upgrade, he wanted to back up again, but I unchecked it.  He immediately said that I had a problem with the internet connection and try again later.

I have a dictionary on my blackberry right on the device memory.  Dict. MS to execute.

I wonder if that's the problem.   I thought it was the laptop mass storage device problem, but now I see that does not work on my desktop also.

Yes BB Storm 2 Telus Canada

Using the Desktop Manager 6

Able to backup on my computer manually.

Unable to upgrade to the latest OS

Hi Jane,

Sorry for the delay in responding.

As web-based charger does not work, I would suggest doing the following:

1. go to https://www.blackberry.com/Downloads/entry.do?code=02A32AD2669E6FE298E607FE7CC0E1A0

2. download the software of the device for your BlackBerry Storm 9550 5.0.0.712

3 install the software and tap on finish once he did install.

4. navigate to the location where Loader.exe is installed. The default location is C:\Program Files\Common Research In Motion\AppLoader.
5. start Loader.exe. The Application Loader Wizard window opens.
6. when the Communications Port selection window opens, select a PIN number for one of the BlackBerry smartphones connected to the personal computer. Click Next.
7. the Application Loader Wizard opens the selection of the Application device. Select any other languages or applications in the selection window, and then click Next.
8. click on Finish. The BlackBerry smartphone will be improved with the appropriate software.

Let me know if you have any other questions.

Tags: BlackBerry Smartphones

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