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  Your mobile operator can offer you technical assistance.

  In the case where they would need to reach the RIM and then they would transfer you on for extra support and waive the fee to support incident if you call RIM directly.

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  Just upgraded (?) to os 5.0.0.771, 9000 "BOLD" on Telstra in Australia.

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  John_Clark wrote:

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  Hello and welcome to the community!

  paluza wrote:

  I upgraded to OS version 10.3.1.1767

  There is no 'BONES' at this level... you're probably citing the "software version", which is something different. Reference:

  • Article ID: KB23393 How to check the model number and the version of the OS on a BlackBerry smartphone

  In addition, it is not the true latest version available... However, your carrier may not have approved which is more recent (at least two since this version, I think).

  paluza wrote:

  now my Enterprise IM no longer works.  No one knows when this will be fixed to Blackberry?

  Here, in this community from user to user, anyone know (or if they know, reveal) this forward-looking information.

  paluza wrote:

  If not, anyone know how I can go back to the previous version of the operating system.  I don't have to worry about losing any information or data that I'm on a company server and I do not save anything on my Blackberry.  Please help - my support is apparantely waiting for Blackberry provide that a fix for this problem and God knows how long it will take.

  There are other alternatives, but they depend on some things...

  If you used the "automatic" methods to perform the update, this process may well have led to a corruption that is the cause (many related things). Or the version you have installed may well have this fault (many report these).

  In any cause, the thing to do is to reload your operating system properly and see if that clears up the problem. Or, update to the really newer version and see if that clears it. The method that I recommend for your situation is autoloader... refer:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-10-OS-device-software/upgrading-OS10-devices-using...

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  Good luck!

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  Boot ROM version: IM51.0090.B09

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  Serial number (System): PS * WRX

  Material UUID: *.

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