BlackBerry Smartphones how often check-in BIS with Exchange?

Forgive me, I'm sure that this topic has been covered, but I can't find the white paper on it. I have a client who has many employees with blackberries, but they refuse to shell out money for a BES. So unfortunately, I can't support them with BIS. I thought I read somewhere on the check-in process, Exchange and having to re - validate the parameters via the device or the BIS Web site. So to put it simply, is attempts to BIS of consignment with Exchange and find nothing, how long before you have to go through the process of re-validation? Thank you all.

Hello!

If I understand correctly, I think you have two subjects involved. My apologies if I get this is bad...

For all configured BIS email driven (no matter the IMAP, POP, or OWA), BIS controls to new items on the server every 15 minutes. If it finds new elements and pushes them to the HH, it checks then more quickly next time, gradually lengthen the intervals until it reaches the maximum interval of 15 minutes. Somewhere, I saw once. something about these shorter intervals and how they work, but it is safer to just go with the 15 minute interval.

That said, this has nothing to do with the credentials of OWA... These intervals are under the assumption that the OWA credentials stored within the BIS are valid. As long as the credentials are valid (every 15 minutes), BIS will continue conscientiously check every 15 minutes.

However, once the OWA credentials will expire, BIS will make its next attempt to connect to OWA and check back for new items. But, given that the OWA credentials have expired, BIS records this fact and flags of the account. See this KB for reference:

  •  KB10870 Not be able to receive e-mail messages from an account in Microsoft Outlook Web Access
  • Cause 2 discusses the OWA account becomes invalid (which is what will happen at the end of the password)

Thus this KB:

  • KB05255 Associated e-mail account is no longer accessible by your BlackBerry Internet Service account

Hope that helps!

Tags: BlackBerry Smartphones

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