Wipe data security blackBerry Smartphones - how to restore the mail application?

Feature: BB Torch 9800.

Provider: t-mobile.

I had problems with my gmail set up.  I could not send / receive.  Message "blocked service."

I did a Wipe of security under option.  Now, my Mail app icon is gone.

If I go into setup - mail accounts, I see the Internet mail option.  It asks me to enter the account of the company, I do not agree.

1. how to restore the Mail app?

2. is it possible to do a hard reset of the device to factory default as a new phone?

3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

Thanks for your help!


Hello and welcome to the community!

email_dc wrote:

1. how to restore the Mail app?

With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot-~ 5 minutes...
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

email_dc wrote:


2. is it possible to do a hard reset of the device to factory default as a new phone?

There are several methods (which, BTW, no I believe to be useful to your situation):

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data
  • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe
  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
  • KB29847 How to charge a BlackBerry smartphone without using the BlackBerry Desktop Software

email_dc wrote:



3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

N ° of BB devices lack a complete email client on them. Instead, they depend on the BIS service to provide messaging functionality. BIS is active when you have also listed Internet/personal email where you currently see only Enterprise. All services of BIS, are sent to the device via data carrier network... contact them are therefore the right approach to discover why their network is no longer to deliver to you the services that you pay for.

Good luck and let us know!

Tags: BlackBerry Smartphones

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