BlackBerry Smartphones Trackpad does not - Touch screen work

I bought a Blackberry 9900 in September 2011.

in July 2012, I had the phone replaced under warranty as the WiFi signal went funny (he was VERY weak all the time) as the speaker was roaring because of play a little hard, so I got the handset replaced under warranty.

Blackberry 9900 replacement handset was working fine until about a month, when my trackpad kept work stoppage. I thought that my phone had frozen, but I could still navigate the phone using the touchscreen. the trackpad works again after 10 seconds.

I tried to restore the firmware of phones at the factory version, I also tried the last updated one (7,1 Bundle 2061), but still no joy - im guessing the problem is hardware related.

What are my options?

my phone is not covered by manufacturer's warranty is it?

Hello and welcome to the community!

I suggest a completely clean OS reload... perhaps to aid installation method below 'skeleton' slow...

At the top of each forum device, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

When the behavior shows up, you know the culprit... the last thing you have loaded.

If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

BenRichardsFife wrote:

my phone is not covered by manufacturer's warranty is it?

Only your warranty provider can answer this question for you. Everyone must respect all terms of warranty you received with your purchase (your contract, purchase, governs all), which can be less or more generous than those extending from the RIM. There might be a good read for you here:

Good luck and let us know!

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Smartphones trackpad is not working. !!

    Hello!! I have the bold 9790... and my trackpad does not... I was transfer some multimedia file from my laptop via the data cable... and when I removed it. probem has occurred... I can't click on it... Please help

    Hi shailesh

    Welcome to the Support Forums

    Have you tried a battery pull reboot yet! If it please you, do it by removing the battery while your unit is powered, wait a min then reinsert back after the restart please check again and see if it works.

    If the problem persists then remove these applications or multimedia files in your machine that recently moved you, it might help.

  • BlackBerry Smartphones BB does not illuminate

    Hello please help me my blackberry 9900 display does not illuminate. the device lights up red liught comes off and her but he just using the screen please help

    Hello nihalbbman1

    This nuked BB. Take it to a hardware technician.

  • BlackBerry Smartphones BB Torch 9800 touch screen does not work...

    My BB Torch worked very well... so I took the charger and the touch screen wouldn't work at all.  I deleted the old emails and text messages, and even ensured that all the photos saved on the memroy card to free up RAM memory.  But my touch screen just stopped working and still does not work.  Any ideas?  The phone is more than 1 year old and has served me well.  I have the latest downloaded OS, but don't know if there is somewhere a software error or if the phone is all give up!

    Yes, it was the first thing I tried like 10 times. Turn the data cable that connects the upper part of the cursor to the bottom of the phone was the culprit. This also is attached to the 'mouse' trackpad and causes the work does not correctly. I was told that it is a problem that is typical with most slider phones and not difficult to solve. Fortunately for me to be here in the Middle East there is a lot of available mobile phone shops, and I fixed it in about 6 hours to include a new hard plastic protective case, a new trackpad mouse and a screen for about 80 $ US protector.

  • BlackBerry Smartphones Opera4 does not work on my Storm 9500

    I installed on my Storm 9500 OM4, but when opening it shows ' the Mini Oper application attempted to access a network connection to low altitude. Here afford that?' twice and then the application does not connect to the internet. The phone displays 'edge' only. I don't have a BIS in my country.

    Hello

    One thing you left was how you have responded to the message you received. Did say you Yes or no? Twice?

    In any case, it may be that your BB, which I assume that you have purchased 2nd hand, did not properly prepare for your use by the previous owner. Please see the bulletin:

    • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

    In addition, it is possible that they had this BB associated with BES and did not remove the it policy... Review:

    • KB30076 How to check for an it on a BlackBerry smartphone policy

    Further still, your voice-level services work correctly? And you can find a WiFi network to see if Opera works that (as a test please)?

    Please let us know the results of your review of all the foregoing, accurately.

    Thank you!

  • 'A 2fa' blackBerry smartphones application does not work on Priv

    The Playstore Google has an application name "2FA One" by 2FA Inc. that will generate the OTP tokens for multi-factor authentication. The problem is that Priv do not set up the application to make it work. Steps to reproduce:

    1. launch the application (it will give you a screen "Thank you for installing..").

    2. press to continue.

    3. Enter the URL of the server to which you will connect.

    4. press to continue. This step WILL NOT WORK for me.

    If you enter an incorrect URL in step 3, it will give you an error that it cannot find the server. If you enter the right pair, it will allow you to enter a PIN for security access. The problem is that the "Continue" button does not work. I was wondering if it's just me or all privileges.

    The app works on my LG phone. I tried it on the default built Priv AT & T, and the AAE599 build without success.

    After the Marshmallow, the application now works.

  • BlackBerry Smartphones Internet does not work in CAPE VERDE on Black Berry

    Hello

    I don't know why, but the internet does not work with the mobile operator in Cape Verde, but works with a wi - fi connection.

    The internet provider said that they cannot set up internet for black berries.

    Ialso can not install Viber, because the world of blackberry doesn't work here...

    Thanks for your help

    Hello and welcome to the community!

    Please clarify... temporarily traveling there or you live there? If you are traveling temporarily, you use your home SIM or a local SIM?

    If you use a local SIM card, then the answer is perhaps that it is just not possible. Each carrier must choose whether they will support devices BB... If the carrier chooses not to, there is nothing you can do. BBs legacy force the carrier to specifically support BBs, so that your model BB specific number... If they do not, so it's nothing that you can do (well, you can get a device BB10, who does not have this requirement).

    Good luck!

  • BlackBerry Smartphones Whatsapp does not work on my device.

    Hello

    WhatsApp does not work on my device. service of Vodafone gave their best to fix this to the top of their end & the Application is very good but the Blackberry is the villan that not allowing non-http. Please help on this.

    Your welcome.

    Note that your use of the BlackBerry 9720, it will take the right plan BIS in order to work properly with internet, because everything is secure, unlike all other devices (apple, android and winmo)
    However, 10 BlackBerry won't the base BIS subscription anymore.

    You might want to consider this as well.

  • World of blackBerry Smartphones apps does not work

    Mr President
    In my blackberry curve 8520 in apps world is dounload but his does not work. Alweys's mistake came 'blackberry world's having troble connection to server blackberry world. Check your connection network and rty again. Please help me sir.

    Help me sir

  • My button blackBerry smartphones 'About' does not work HELP

    Hello fellow BB owners ive been tweaking and updating my new 8330 and it appears that now my about button does not respond. All other menus and sites work fine, but when I click on the subject of button it does not.

    Thanks in advance

    Jason

    Jason, have you recently updated your device to the 4.5 OS, and in this process did remove voice activated dialing features? If you did, which also disables the Options > on screen and probably explained in the upgrade process you have used.

    Solution: on the home screen, press on and hold the ALT key while typing E A C E

    or

    Press ALT + rightSHIFT + H at the same time.

  • BlackBerry Smartphones appworld does not work after software update

    It does nothing when I click on the icon of the appworld, Ive has deleted the appworld in application management, reboot my device and install again. And still will not work. I did it several times and the appworld icon still does not work. Pls help. I recently updated my OS5 OS6 at 9300.
    Thank you!

    Hello yhayen03

    Please refer to your other post http://supportforums.blackberry.com/t5/BlackBerry-World/App-World-does-not-open/td-p/1782151/page/2

  • BlackBerry Smartphones GPS does not work

    I have a 8330 and the GPS does not work.  I have Blackberry Maps and Google Maps, each says are looking for satellite units trying to find where I am.  Alltel tech support said I have to pay $9.99 per month for telenav, but I hope that this is not correct because I was told THAT GPS was on the phone when I bought it 3 weeks ago.

    http://www.BlackBerryForums.com/General-8300-Series-discussion-curve/164898-OS-8310-4-5-0-152-4-5-0-...

    Here is a link on ATT and 4.5

  • BlackBerry smartphone browser does not open and my screen freezes

    Hi, I do not know what I did to desreve, perhaps bum composed a few setting changes?

    When I select my browser, it does not open and blocking my screen. When I try and open my google app

    It gives me a search screen, but when I search something it blocks on the screen.

    My google maps screen seems to work but have lost my friends and their locations of Lattitude.

    When the screen is locked, I can't do anything with buttons or icons. I have to select the "red phone" icon

    to unlock the screen...

    Helpp!  any ideas?

    The best thing to do when such strangeness slips into your phone is a battery pull.  Remove the battery while your phone is on, then replace it a few seconds later.

    If your problem persists after trying that, let us know and we will try something else.

  • BlackBerry smartphone WiFi does not work most of the time

    It's like a broken record, I know, but my WiFi does not (most of the time).  It used to work well, but over time he works less and less! I use v5.0.0.979 (bundle 1607, the 5.1.0.177 platform and a Bold 9700)  I get the Green checkmarks for connections and WiFi and a white WiFi icon options.  If I try to use the browser of BalckBerry he started working in WiFi and I can see the blue WiFi on my router shows the data flow and then everything stops in for WiFi is concerned and after a period of time, it either expires or most likely to connect to the 3G network.  I used to (a 3 or 4 months) work just fine, but now very poor.  I tried another router and has the same problem.  I found no solution in the forum that makes my 9700 working properly.  If I connect to the weather apps Bug or Thomson Reuters. WiFi works great, load fast and I can see the data on my router blink indicating data streams, but whenever I use the BlackBerry browser, it won't work!  Crazy!

    I found the same thing as automatic power switch at night is interfering with connections no matter what I did. So I stopped using it and it works fine now manually turn it off. Not much extra actually works!

  • BlackBerry smartphone browser does not open and the screen is frozen

    I got my flashlight for about a week and it is very buggy. First of all it sometimes hangs when I try to open the browser. Other programs work perfectly once I hit escape a few times, but the browser does not work again until I upgrade or downgrade the OS. I keep having to go down and upgrade that takes forever to get my browser to work. Also the phone goes into sleep mode, even though I have it set to 20 seconds for backlight turns off.  Third problem I have with the phone is they continue to tell the browser how advanced is that it will not always support the Flash even if Blackberry has partnered with Adobe. I regret buying a torch instead of a droid.

    Start by doing a battery pull - with the machine on, remove the battery and wait 15 to 30 seconds before reinserting.  Then just wait for the device to reboot.  This should solve at least some of the problems you encounter.

    As for Flash, it is supposed to happen, however it is simply not yet available.  I hope that Adobe will have this ready to go shortly.  As for Flash on the Droid, as a heads up, I heard not so positive things here.  Apparently, there are a lot of bugs, and it is far from an ideal configuration.  I hope that Adobe will fix Flash for Android and I hope we'll get a decent work for the BB version before long.

    I hope that info helps!

Maybe you are looking for