BlackBerry Torch 9800 Smartphones - touchscreen since the last update problems; Yikes!

My flashlight was usually great until I updated the software several days ago.  The problems that appeared almost immediately:

  • wallpaper has been changed (corrected)
  • ringtones has changed (corrected)
  • e-mail settings changed (corrected)
  • touch screen has become unresponsibe or requires stronger keys
  • touchscreen not responding to scrolling, or would highlight several lines/entries
  • composition of the keyboard or touch screen gives a random "second" when number one is touched/press

I can overcome the other points of the touchscreen by popping the battery and restart.  But they eventually return.

Any ideas would be greatly appreciated!

Several times, something as simple as to reload the operating system (the same operating system you just load, not another) will help.  I don't know why, but it's worth a try.

Connect your phone to your PC via USB and open BlackBerry Desktop Software.  Once your phone is connected, click device at the top of the software, and then restore the menu drop down.  Choose the most recent restore point and proceed.

Let us know if that helps you.

Tags: BlackBerry Smartphones

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