BlackBerry Z10 Z10 touch and hold not to raise the menu

This just started happening after my phone for 6 months: housed in the hub, or the title of the email or text, screens etc, I used to power touch and hold a piece and a Monte side menu that allows me to mark as unread, select multi or delete.  Now, whenever I touch any element (short or long) simply open the item.   I know there is a way to access this menu by clicking on the 'more' (3 points) down, but it was much easier when I could hold a whole article to bring up this menu.

Any ideas?

Hello and welcome to the community!

Each time a random strange behavior or slowness comes, the first thing to try is a proper reboot:

  • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • Peripheral BB10. Hold the top button until the counter reaches zero. Wait for the unit to be completely stopped (for example, nothing appears on the screen, no lights, etc.). Hold the top button until the red light. Wait through the entire boot process. If this fails, you can try the method of battery-pull above, but it is normally NOT recommended unless nothing else works.

See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

Good luck!

Tags: BlackBerry Smartphones

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