Blue error screen - C:\Users\Thomas Family\AppData\Local\Temp\WER-59546-0.sysdata.xml__

How can I get rid of this error on blue screen

C:\Users\Thomas Family\AppData\Local\Temp\WER-59546-0.sysdata.xml

Hello

When exactly do you get the blue screen error?

Check the error logs in the event viewer and post the logs here so that we can know exactly what is causing the problem.

Event Viewer is a tool that displays detailed information about the events important (for example, programs that do not start as expected or updates are downloaded automatically)
on your computer. The event viewer can be useful when troubleshooting problems and errors with Windows and other programs.

For more information, see:
What are the information contained in the logs of the event (Event Viewer)?

Try using check disk utility to repair bad sectors on your hard drive.
a. click on start
b. type: CMD, according to the results, right-click CMD-> click 'run as administrator '.
c. at the command prompt, type: chkdsk /r

When you restart your system, your computer will be scanned for errors and will try to correct them.

Note: When running chkdsk on the drive hard if bad sectors are found on the disk hard when chkdsk attempts to repair this area if all available on which data can be lost.

In addition, you can consult the following link for more information:
Check a drive for errors

See also:
http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

Kind regards
Afzal Taher - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

Similar Questions

  • C:\Windows\Minidump\Mini082813-01.dmp C:\Users\Angel\AppData\Local\Temp\WER-496863-0.sysdata.xml C:\Users\Angel\AppData\Local\Temp\WERA939.tmp.version.txt

    C:\Windows\Minidump\Mini082813-01.dmp
    C:\Users\Angel\AppData\Local\Temp\WER-496863-0.SysData.XML
    C:\Users\Angel\AppData\Local\Temp\WERA939.tmp.version.txt

    Jane doe00

    We need the DMP file because it contains the single record of the sequence of events that led to the accident, what drivers have been loaded, and what has been loaded.

    WE NEED AT LEAST TWO FILES DMP TO SPOT TRENDS AND TO CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting in SafeMode (F8) with networking.
    If you are overclocking stop.  (chances are that if you are unsure if you are, you are not)
    To allow us to help you with symptoms BSOD on your computer, download the contents of your folder "\Windows\Minidump".
    The procedure:
    * Copy the contents of \Windows\Minidump to another location (temporary) somewhere on your machine.
    * Zip up the copy (compress)
    * Please download to a service like Skydrive or "Rapidshare" to share files and put a link to them in your answer.
    Link to find out how to download below.
    To ensure the minidumps are enabled:
    * Click Start, in the search box, type: sysdm.cpl, press ENTER.
    * On the Advanced tab, click Startup and recovery... Settings button.
    * Make sure that automatically restart is unchecked.
    * Under the writing debugging information header, select image partial memory (256 KB) in the list box drop-down (varies from 256kb).
    * Ensure to that small Dump Directory is listed as % systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and download the output as well.
    To run MSinfo32 please go to start > run > MSinfo32
    Go to 'file', 'save' and download the PDF is saved with the DMP
    System specs are extremely useful then please include everything you know.

    Blue screen view and that crashed are often wrong and should only be used in case of emergency...

    You can learn more about BSOD here
    You will learn how to test your memory here 


    Team Zigzag3143.com  
  • Error loading C:\users\thebos~1\appdata\local\temp\icarmrt.dll__

    I get up the above error messgae when starting.

    It shouldn't be all the executable files in the Temp folder. This file was probably part of a virus or spyware infection that has been partially removed. Run a full scan for virus/spyware.  If the problem persists, use the free Windows Sysinternals Autoruns tool to find and remove the reference to the file.

    For more information about how to use the Autoruns, please see:

    Autoruns for Windows Windows Sysinternals Autoruns Forum

    Boulder computer Maven
    Most Microsoft Valuable Professional

  • How can I fix this message? Error loading C:\Users\JOHNDA~1\AppData\Local\Temp\Temp\qnuk... n

    Windows Vista Home Premium copyright 2007

    Since your post is off-topic in the comment forum, I moved it to the Windows Vista forum 'repair and recovery of the system '.

    Where do you see that message and exactly what do you do when you see?

  • Error loading C\Users\Owner\App Data\Local\Temp certqueue.dll the specified module could not be found

    I had problems with unwanted stuff appearing in internet explore and reset windows to get rid of it. Now, I get this error message when I start my computer. Please help me solve this problem. I am running Vista Home Premium. Thank you very much

    Hello

    Cannot find this file on Google so you probably dodged some software malware and you should do a
    very thorough control. Message on how to remove the error message if still it y
    After the audits of malware.

    If you need search malware here's my recommendations - they will allow you to
    scrutiny and the withdrawal without ending up with a load of spyware programs running
    resident who can cause as many questions as the malware and may be more difficult to detect as the
    cause.

    No one program cannot be used to detect and remove any malware. Added that often
    easy to detect malicious software often comes with a much harder to detect and remove the
    payload. So its best to be now too thorough than paying the high price later. Check
    with an extreme overdose point and then run the cleaning only when you are very
    that the system is clean.

    It can be made repeatedly in Mode safe - F8 tap you start, however, you should
    also run in regular Windows when you can.

    Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
    (If Rootkits run UnHackMe)

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

    Malwarebytes - free
    http://www.Malwarebytes.org/

    Run the malware removal tool from Microsoft

    Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

    You should get this tool and its updates via Windows updates - if necessary, you can
    Download it here.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
    (Then run MRT as shown above.)

    Microsoft Malicious - 32-bit removal tool
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    Microsoft Malicious removal tool - 64 bit
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

    also install Prevx to be sure that it is all gone.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

    Prevx - Home - free - small, fast, exceptional CLOUD protection, working with the other security
    programs. It is a single scanner, VERY EFFICIENT, if it finds something come back here or
    Use Google to see how to remove.
    http://www.prevx.com/   <-->
    http://info.prevx.com/downloadcsi.asp  <-->

    Choice of PCmag editor - Prevx-
    http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

    Try the demo version of Hitman Pro:

    Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
    (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
    what you have done (such as antivirus, firewall, etc.).
    http://www.SurfRight.nl/en/hitmanpro

    --------------------------------------------------------

    If necessary here are some free online scanners to help the

    http://www.eset.com/onlinescan/

    New Vista and Windows 7 version
    http://OneCare.live.com/site/en-us/Center/whatsnew.htm

    Original version
    http://OneCare.live.com/site/en-us/default.htm

    http://www.Kaspersky.com/virusscanner

    Other tests free online
    http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

    --------------------------------------------------------

    Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing system
    files.

    Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

    Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
    RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker
    (SFC.exe) program generates in Windows Vista cbs.log
    http://support.Microsoft.com/kb/928228

    Run checkdisk - schedule it to run at the next startup, then apply OK your way out then
    turn it back on.

    How to run the check disk at startup in Vista
    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    -----------------------------------------------------------------------

    If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

    http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

    I hope this helps and happy holidays!

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • my computer shuts down randomly and blue error screen "100000ea".

    Original title: my computer shuts down randomly and blue screen before closing down.

    my computer shuts down randomly and blue screen before closing down.

    the error message is generated after that reboot is:
    Signature of the problem:
    Problem event name: BlueScreen
    OS version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    More information about the problem:
    BCCode: 100000ea
    BCP1: FFFFFA800826AA20
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files helping to describe the problem:
    C:\Windows\Minidump\071512-98311-01.dmp
    C:\Users\Paras Desai\AppData\Local\Temp\WER-767228-0.sysdata.xml
    Read our privacy statement online:
    http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409
    If the online privacy statement is not available, please read our offline privacy statement:
    C:\Windows\system32\en-US\erofflps.txt

    Hello

    Blue error screen is mainly related to the driver problem. However, it might be also due to hardware problems. The blue screen error message may or may not contain useful information but the file record of emptying to the smallest set of useful information that may help identify why your computer behaves as such. You can read them by installing the Windows debugging tools and follow the instructions in this article.

    How read partial memory dump files that Windows creates for debugging:

     

    http://support.Microsoft.com/kb/315263

    Note: The article mentioned above also applies to Windows 7 full version.

    Or post the screenshot us for clarity on the issue.

    Consult the following link which contains information about how to download files mindump:

    http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

     

     

     

     

    Method 1:

     

    Step 1: Start the computer in Mode safe.

    Reference:

    Start your computer in safe mode:

    http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

     

    Step 2: If you are not faced with the same problem in Mode without failure, you can do a clean boot to eliminate any influence from third parties.

    A clean boot allows you to check if startup item or services to third-party application is causing this issue.

    Reference:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:

    Note: When you're done to diagnose, follow step 7 in the article to start on normal startup.

    Method 2: This error could be due to bad video drivers, video card drivers updated on the Web site of the manufacturer.

    Reference:

    Updated a hardware driver that is not working properly

    http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

    Method 3: SFC scanner.

    Reference:

    System File Checker (SFC) scan will replace the missing or corrupted system files on your computer.

    How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7:

  • PC does not normally, will not open in Mode without failure. 124 Blue error screen.

    Hope you can help, I'm pulling my hair out here.

    Yesterday, my PC crashed and eventually would not load normally. When load it goes into a loop where he would try and fix the mistake (he could not), and then try a restore point, that will fix it either. In addition, the screen is highly pixelated on each screen, including the start of Packard Bell at the beginning screen.

    Randomly, when I booted up my PC today, it went in the tool to restart system and restarted the PC, and it started properly - no pixelations. It lasted for 5-10 min, then crashed again. After restarting, it returned to the same problems as above, pixelated screen and does not start in normal mode, Safe Mode only.

    I get the error code is below. I can locate the dump file, in that respect, but I don't know how open it to read (seems not that I have any program that can be read).

    Any help, advice, suggestions as to what I can do to solve this problem would be greatly appreciated!  Thank you

    Ian

    Signature of the problem:

    Problem event name: BlueScreen

    The system version: 6.0.6002.2.2.0.768.3

    Locale ID: 2057

    More information about the problem:

    BCCode: 124

    BCP1: 00000000

    BCP2: 886BD020

    BCP3: B2000040

    BCP4: 00000800

    OS version: 6_0_6002

    Service Pack: 2_0

    Product: 768_1

    Files helping to describe the problem:

    C:\Windows\Minidump\Mini091310-01.dmp

    C:\Users\Ian\AppData\Local\Temp\WER-343077-0.SysData.XML

    C:\Users\Ian\AppData\Local\Temp\WER41D0.tmp.version.txt

    Hello

    Have you run BlueScreenView to see the Bug_Checks yourself? Very revealing.

    You run both BitDefender and AVG. Have two major antivirus on the same system,
    much less enforcement, certainly do not. Even those who are disabled and some uninstalled, will be
    load the pieces themselves into memory. Remains of those uninstalled can do the same thing.
    Uninstall AVG and BitDefender to help to uninstall, and then run the removal of their creator tools
    so that no remains are left behind. AVG is known to have caused strange problems. See
    below to get recommendations for use during the test, even better would be permanently.

    Just realized you also use what is called RadialPoint, and it's another antivirus.
    on top of those security program above - you must abandon it as well.

    When you load all programs antivirus/security of two or several you really decrease their and.
    effectiveness and thus your security. And resulting then all sorts of weird errors.

    Here's what I use and recommend: (these are all free and very effective versions.)

    Avast and Prevx proved extremely reliable and compatible with all I have
    launched on them. Microsoft Security Essentials and Prevx have also proven to be very
    reliable and compatible. Use MSE or Avast and Prevx, Prevx 3 but not all.

    Avast Home free - stop any shields is not necessary except leaving Standard, Web, and
    Operation of the network.

    Prevx - Home - free

    Windows Firewall

    Windows Defender (is not necessary if you use MSE)

    Protected IE - mode

    IE 8 - SmartScreen filter WE (IE 7 phishing filter)

    I also IE always start with asset if filter InPrivate IE 8.
    (It may temporarily turn off with the little icon to the left of the + bottom
    right of IE)

    Two versions of Avast are available 5.x and 4.8 x

    Avast - home - free - 5.x stop shields you do not use (except files, Web, network, &)
    Shields of behavior) - double click on the icon in the Notification area - real time Orange - click on the
    Shield that you want to stop - STOP. To stop the Orange icon to show an error indicator-
    Click on the Orange icon - top right - settings - click on the status bar - uncheck shields you
    disabled - click OK
    http://www.avast.com/free-antivirus-download

    Avast 4.8 x - home - free - stop shields, you don't need except leaving Standard, Web,.
    and the network running. (Double-click the blue icon - look OK. - upper left - Shields details
    Finish those you don't use).
    http://www.avast.com/free-antivirus-download#TAB4

    Or use Microsoft Security Essentials - free
    http://www.Microsoft.com/Security_Essentials/

    Prevx works well alongside MSE or Avast

    Prevx - home - free small, fast, exceptional protection CLOUD, working with other security
    programs. It is a single scanner, VERY EFFICIENT, if it finds something come back here
    or use Google to see how to remove.
    http://www.prevx.com/   <-->
    http://info.prevx.com/downloadcsi.asp  <-->

    PCmag - Prevx - Editor's choice
    http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

    Also get Malwarebytes - free - use as scanner only. If you ever think malware and that
    would be unusual with Avast and occasional Prevx running with the exception of a low level cookie
    (not much), to UPDATE and then run it as a scanner. I have a lot of scanners and they
    never find anything of note that I started to use this configuration.

    http://www.Malwarebytes.org/

    =======================================================

    You also load Adaware at startup and it sometimes causes also some questions so I
    would be to uninstall it. If you use the above recommendations you will not need, nor likely
    benefit of Adaware running in resident mode.

    I hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • Computer laptop crash with the Blue error screen, locale ID: 4105, BCCode: 4A

    Original title: screen blue Usb_bugcode

    NEED HELP!

    Hello world. Could someone help me please! My phone hangs with the Blue error screen, and it does on a daily basis. I tried to find a solution online but nothing seems to work. Here are the details:

    I have a laptop with Windows 7 Edition Lenovo Home premium (Service pack 1). RAM: 4 GB. 64-bit OS. Intel Core i3-3217U CPU @ 1.80 Ghz

    And here's the problem:

    Signature of the problem:

    Problem event name: BlueScreen

    OS version: 6.1.7601.2.1.0.768.3

    Locale ID: 4105

    More information about the problem:

    BCCode: 4A

    BCP1: 0000000074EC2E09

    BCP2: 0000000000000001

    BCP3: 0000000000000000

    BCP4: FFFFF88002A84B60

    OS version: 6_1_7601

    Service Pack: 1_0

    Product: 768_1

    Files helping to describe the problem:

    C:\Windows\Minidump\043015-13057-01.dmp

    C:\Users\Jimmy\AppData\Local\Temp\WER-855899-0.SysData.XML

    Can you please put step by step directions? I'm not very good with computers, and it's really frustrating! I tried to remove and reinstall the usb drivers but that didn't do anything. I read the other threads on the similar error but couldn't find a solution. Thanks for your support!

    Could this be something to do with a monitor Samsung that I use?

    KD > lmvm sports

    start end module name

    fffff880 '075da000 fffff880' 075e2000 SPORTS (postponed)

    Image path: \? \C:\Windows\system32\Drivers\SSPORT.sys

    Image name: SSPORT.sys

    Timestamp: Fri Aug 12 00:07:32 2005 (42FBDA34)

    Sum: 0000D 894

    ImageSize: 00008000

    Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

    SSPORT.sys 32-bit Port claim Driver of Samsung Electronics

    Samsung ML-1430 series Samsung ML-1430 series USB001 unavailable

    You need to update or remove a SSPORT.sys. Zig - zag pointed out to you earlier. Please uninstall this printer and related software.

    Type device manager in the search above the Start button box and press ENTER. Find and right-click on the device and click on uninstall from the drop-down list. Restart your computer.

    Select the hotkey Windows key + R, type Appwiz.cpl and press ENTER . Place the cursor on Samsung, right-click and select Uninstall from the menu drop down. Restart your computer.

  • Blue error screen BCCode: d1.

    Original title: Error bluescreen observed.

    Hello

    I saw a blue error screen and my system crashed and restarted. can someone help me find out what is the cause of the accident?
    Signature of the problem:
    Problem event name: BlueScreen
    OS version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    More information about the problem:
    BCCode: d1
    BCP1: FFFFFA8105CF0F6E
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF88001BB5D95
    OS version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files helping to describe the problem:
    C:\Windows\Minidump\112313-32276-01.dmp
    C:\Users\VSR\AppData\Local\Temp\WER-102289-0.SysData.XML
    Read our privacy statement online:
    http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409
    If the online privacy statement is not available, please read our offline privacy statement:
    C:\Windows\system32\en-US\erofflps.txt

    RS

    They are related to BdfNdisf6.sysFirewall NDIS6 filter driver of BitDefender LLC that I would remove it

  • Blue error screen BCCode 166 in Windows 7

    I have error on blue screen

    Signature of the problem:
    Problem event name: BlueScreen
    OS version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033

    More information about the problem:
    BCCode: 116
    BCP1: FFFFFA80079D84E0
    BCP2: FFFFF88004EAF490
    BCP3: 0000000000000000
    BCP4: 0000000000000002
    OS version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files helping to describe the problem:
    C:\Windows\Minidump\060910-20966-01.dmp
    C:\Users\James\AppData\Local\Temp\WER-4422222-0.SysData.XML

    Read our privacy statement online:
    http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409

    If the online privacy statement is not available, please read our offline privacy statement:
    C:\Windows\system32\en-US\erofflps.txt

    BCCode 166 is usually associated graphics.  Download and install the updated drivers for Windows 7 64 - bit of the graphics card manufacturer's Web site.

  • 3081 Blue error screen

    When using my computer, I get a blue screen and then it made a memory dump, and then restarts, can someone tell me what the _ and how can I solve this problem?

    Signature of the problem:
    Problem event name: BlueScreen
    The system version: 6.0.6002.2.2.0.768.3
    Locale ID: 3081

    More information about the problem:
    BCCode: be
    BCP1: 83480C2E
    BCP2: 03480121
    BCP3: 8B763A84
    BCP4: 0000000 A
    OS version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files helping to describe the problem:
    C:\Windows\Minidump\Mini081609-01.dmp
    C:\Users\Mark\AppData\Local\Temp\WER-102180-0.SysData.XML
    C:\Users\Mark\AppData\Local\Temp\WER9C1F.tmp.version.txt

    Read our privacy statement:
    http://go.Microsoft.com/fwlink/?LinkId=50163&clcid=0x0409

    Hello markt55,

    You can download (free) MalwareBytes from here: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572
    .html? tag = mncol
     install, Update can do a scan of your system to ensure that it is indeed clean!
    Hope this helps you. Let us know anyway. Make it a great day!

    "In the end the love you take is equal to The Love You Make" (The Beatles last song from their latest album, Abbey Road.)

  • I have recently upgraded to Windows 7 SP1, since several times then getting Blue error screen.

    Original title: blue screen

    I've recently updated to Windows 7 SP1

    Since then, repeatedly make mistake on blue screen

    Signature of the problem:
    Problem event name: BlueScreen
    OS version: 6.1.7601.2.1.0.768.2
    Locale ID: 1033

    More information about the problem:
    BCCode: a
    BCP1: 000000000003FFF8
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF80003118CEB
    OS version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files helping to describe the problem:
    C:\Windows\Minidump\122415-21060-01.dmp
    C:\Users\sony\AppData\Local\Temp\WER-43617-0.SysData.XML

    None of them seem to have active auditor.  Always related to the corruption of memory.  You must enable the auditor and leave it on until it crashes.  It may take longer than 48 hours.

  • (AppData\Local\Temp\WER5E93.tmp.version.txt) what it means

    AppData\Local\Temp\WER5E93.tmp.version.txt
    What means?
    and tThe too... AppData\Local\Temp\WER-72992-0.sysdata.xml
    cause turn in blue and apear this
    Thank you

    Hi arielle,.

    1. when exactly are you getting this?

    2. are you able to boot into normal mode?

    3. What do you mean when you say Tower in blue and it appears? You get any blue screen error?

    You can download the crash dump file to get a better understanding of the issue that you are facing. Visit the link mentioned on how to do so below.

    Use SkyDrive download collected files and post screen shot/image

    You can also check if there is information in Event Viewer which may help us to solve the problem:

    What are the information contained in the logs of the event (Event Viewer)?

  • Get the error at startup - there was a problem starting c:\users\josh\appdata\local\temp\

    This happens every time I start my pc, tried this already http://www.justanswer.com/computer/3po6u-rundll-problem-starting-c-users-michel-1-appdata-local-temp-5555d6be-cc91-4.html of other ideas out there?

    You do not use Registry cleaners, doing so can have unintended consequences

    No doubt you've run Disk Cleanup?

    Clean the PC boot and follow the diagnostic options msconfig exposed

    http://support.Microsoft.com/kb/331796

  • When I start my laptop (running vista 32-bit) upward and the connection, get this error message "error loading c:\users\Appdata\Local\Temp\sshnas.dll".

    When I start my laptop (running vista 32-bit) upward and the connection, get this error message "error loading c:\users\Appdata\Local\Temp\sshnas.dll".

    Hello

    Download update and scan with the free version of malwarebytes anti-malware

    http://www.Malwarebytes.org/MBAM.php

    You can also download and run rkill to stop the process of problem before you download and scan with malwarebytes

    http://www.bleepingcomputer.com/download/anti-virus/rkill

    If it does not remove the problem and or work correctly in normal mode do work above in safe mode with networking

    Windows Vista

    Using the F8 method:

    1. Restart your computer.
    2. When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
    3. Select the Safe Mode with networking with the arrow keys.
    4. Then press enter on your keyboard to start mode without failure of Vista.
    5. To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
    6. Do whatever tasks you need and when you are done, reboot to return to normal mode.

Maybe you are looking for