blue screen on the new laptop

I got new samsung n145 more this week, I installed microsoft office 2007 on it and since it freezes a lot. An hour ago I got a blue screen pop up with an angry face on this issue. doesn't have the chance to see what he says that the closure of top computer laptop itself down. These someone knows if there is a problem with the laptop or possibly microsoft software, I installed? Thank you

Hello

·         You are able to start windows normally?

Method 1:

I suggest to start in safe mode and check the number:

(a) click Start and then click on stop.

(b) in the drop-down list in the shut down Windows dialog box, click on restart and then click OK.

(c) as your computer restarts but before Windows starts, press F8.

(d) on a computer that is configured to start to multiple operating systems, you can press F8 when the boot menu appears.

(e) use the arrow keys to select the appropriate safe mode option and press ENTER.

(f) If you have a dual-boot or multiboot system, select the installation that you must access it by using the arrow keys and press ENTER.

Method 2:

If the problem does not persist in safe mode, then I suggest you to put the computer to boot and search for the software/driver of third party, which is at the origin of the problem:

http://support.Microsoft.com/kb/929135

Note: Place the computer back to normal when you have completed troubleshooting by following step 7 from the link above.

Method 3:

You can also check the event log viewer for more information on the defective module:

For XP: http://support.microsoft.com/kb/308427

For windows 7: http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

For Vista: http://windows.microsoft.com/en-US/windows-vista/Open-Event-Viewer

Tags: Windows

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