bought with wrong email address
Hi people, I was wondering if anyone has had this problem. I recently bought the download of the premier 11 elements. However, I have entered a wrong e-mail address, and have therefore no confirmation of purchase or activation key. Having paid via paypal I contacted them after that adobe advised that it is what I do. Hav Howver Paypal told me that they can only resolve desputes where an element is tangable, not downloaded the software. PayPal sent me to Adobe, but I can never in contact with someone on the phone. My last time was over an hour before I gave up. I paid for a product that I can't use. Any suggestions?
Welcome to the forum.
The only recourse would be to call customer support Adobe (not Technical Support) and explain the situation to them. If you purchased directly through the Adobe store and not a reseller, such as Amazon, they will have a record of the purchase. In addition, you must be able to sign in using your Adobe ID and access your files to purchase it.
Good luck
Hunt
Tags: Premiere
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