Brian

10 Windows will not download 80240020 error, windows tried to download 4 or 5 times, still the same result, can someone tell me how to solve this problem. I'm not technical with computers. I am upgrading to Windows 7 Home.

Thanks much for any help.

Considers that Brian.

Brian

Please provide a copy of your system information file. Type the system information in the search box above the Start button and press the ENTER key (alternative is select Start, all programs, accessories, System Tools, system information). Select file, Export and give the file a name noting where it is located. Not to place the cursor in the body of the report before exporting the file. The system creates a new information file system each time system information is available. You must allow a minute or two before the file is completely filled before exporting a copy. Please download the file to your OneDrive, to share with everyone and post a link here. Normal mode preferred report. Please say if the report was obtained in safe mode.

Please download and share with everybody fresh copies of your System log and journal of the Application (two files) of your event to your OneDrive Viewer and post a link here. You can delete any previous copies of your OneDrive records.

To access the system, log, select Start, Control Panel, administrative tools, Event Viewer, in the list on the left of the window, expand Windows logs and select System. Place the cursor on the system, select the Action in the Menu and record all events like (the evtx default file type) and give a name to the file. Do the same for the application log. Do not offer not filtered files. Do not place the cursor in the list of reports before selecting the Action from the menu. Do not clear the logs so that you have a persistent problem.

For assistance OneDrive see paragraph 9.3:
http://www.gerryscomputertips.co.UK/MicrosoftCommunity1.htm

General remarks on event viewer
http://www.gerryscomputertips.co.UK/syserrors5.htm

Notes on using Windows Update:
http://www.gerryscomputertips.co.UK/WinUpdate1.htm

Tags: Windows

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