Broken screen Sony xperia z3, can't access the data via a pc! "this folder is empty".

So my z3 screen broken (again), and I need to get my information off, more important still, contacts and text messages. I plug in a usb cable to my pc. The phone is in my computer. I open it. There's nothing there. Just the message "this folder is empty".

I've hidden files defined as visible, I tried 3 different usb cords and reset both devices several times. WHAT SHOULD I DO?

Sorry, just panicking because my whole work is related to this thing. I need to see these text messages as soon as possible.

Thanks for reading.

Sorry to hear about your phone

The folder is empty if the screen is locked on the phone. Can you still see the phones show? If the phone does not work, you can connect a mouse to the phone using an OTG cable and unlock the screen with the mouse.

Tags: Sony Phones

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