my hard drive is on, but cannot access the data on it

It is connected to the computer but I can't access the data on my hard drive is recognized. I went to the Device Manager it is there as a gateway usb device and it also says it has 0 MB on it but I have now, there is data on the hard drive. I don't know what to do because I can't move my family photos to this topic. I would like to get things out of here before I have to go to the extreme of formatting it again. Help, please.

I realized what it was, I had to take the hard drive from the case and hang it in my lap and it works very well. the external hard disk is bad. I don't know how or why but it's bad

Tags: Windows

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