Browser blackBerry Bold 9900 Smartphones and messaging problems

HI, I got my new "BOLD" today and unfortunately I already have problems with it.

First of all, I can not open emails, when I try it just makes nothing. I can't answer/front/etc all emails, but I can mark them as read. That's all I can do.

Second, my browser does nothing. When I try to access a Web site there simply nothing - blank screen with the top bar. When I try to look for, it creates a screen address, but then again, white. In addition, the back button is the farm either, I have to click the hang up/switch.

I tried the reboot - with battery power and no change.

That said, everything else seems to work, bbm, facebook and twitter apps. Although I had problems with bbm forcing me to re - add contacts. I don't know if I somehow screwed up my bb user sync or what. Everything seems a little promblematic.


LittlleBill wrote:

On top the issues mentioned previously, I discovered another error. Trying to access help on my phone, I get a read error message:

Error display content of:


Error message

Unavailable shared webkit instance: could not start UMP: executable (9) not found

If this same error plays a role in previous issues, I don't know, but anyway I was not able to find a solution online and a few people have mentioned similar problems elsewhere. I'll report tomorrow after that I visited Vodafone.

Hmmm... Well, they could be related. With that, I'll change my recommendation and first of all, before we go see them, advise you to do a full reload of operating system. Something maybe corrupted in your installation of OS, and a clean reload often is the way to address them.

From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. You can even use a different OS package carriers simply insert, between steps 1 and 2, the deletion, on your PC, a file named PROVIDER. XML. remember that you remove from your PC, no matter what other packages devices OS BB as having more than one installed on the PC can cause conflicts with this procedure.

If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

Once you do all this, do not forget and the HRT, Service and pull batt restart steps from above.

Good luck and let us know!

Tags: BlackBerry Smartphones

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