BlackBerry Bold 9900 smartphones will not recognize the new SIM card

I recently got a Bold 9900 as a gift. In my view, that the phone has been used on the Orange network.

I tried replacing the original Orange SIM card with my SIMcard "pay-as-you-go" three, when I turn on the phone I get the message "SIM not recognized" and a dialog box asking me to enter a code to unlock the SIM card.

Because this means that the phone is locked on Orange network. If so, how can I get the unlock code for the new SIM card?

Best regards

SS

Hello and welcome to the community!

You have in fact potentially two issues to deal with... When BBs are made, they are "locked" to their original media and cannot be used on any other carrier up to this MEP is unlocked. Reference:

But the error you say does not quite what I'd expect from an MEP lock... but please check after the above and see if your BB is indeed MEP locked... If so, then Yes you need to unlock it until you can use it on any other carrier.

Or - some SIM cards are delivered with a code of their own necessary to unlock and use. But the supplier of the SIM card which should also give unlock code you with this (if that's what applies to your situation).

So, I suggest you check to see if your device is still locked MEP... If so, get a code (you may have to pay) and unlock it. Then try the SIM card again. If it still fails then your SIM card provider.

In addition, please check with your mobile service provider preferred 100% certain that your BB model is 100% compatible with their network for all services.

Good luck!

Tags: BlackBerry Smartphones

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