BSOD - Locale ID: 1033 - BCCode: 4A - Win7 Ultimate 64-bit

OS version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

More information about the problem:
BCCode: 4A
BCP1: 0000000076FE132A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88002B07C60
OS version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files helping to describe the problem:
C:\Windows\Minidump\031714-49187-01.dmp
C:\Users\User\AppData\Local\Temp\WER-12861986-0.SysData.XML

Identification of file

Name file 031714-49187 - 01.dmp
256,00 KB file size
Type of Windows 64 bit memory dump file
MIME Type application/octet-stream
D79aaa15cf6ad71e8743a4afd6064656 MD5 hash
Hash SHA1 B271bc39e5aebd8aa545e82304c8b68b56d2505d
Hash SHA256 A907f45fd970fa94dab365061b758c5fd84fe91e39924f6484a4302067136a2c

DMP file to: https://my.pcloud.com/#page=publink&code=XZRudZWpuiRqa7c4VbkVhdmxmTSHMzz0uV

Hello

The attached file of the DMP is the verification of bug IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4A) .

This indicates that a thread returns to the user returned by a system call when its IRQL level is always above PASSIVE_LEVEL.

BitDefender is known to cause this bug check (0x4A), please remove and replace BitDefender with Microsoft Security Essentials to temporary troubleshooting purposes, as it is likely to cause conflicts:

Removal-BitDefender http://www.BitDefender.com/support/how-to-uninstall-BitDefender-333.html

-MSE http://Windows.Microsoft.com/en-us/Windows/Security-Essentials-download 

Kind regards

Patrick

Tags: Windows

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