Bug report: Creative Cloud Drive

I use Adobe products religiously since CS2, but the creative cloud storage is a product, that I now have to avoid. The reason is that archives files must be deleted manually... so far today, of that I have spent more than six hours to deleting files because there is no way to select all, then delete all the. All files of the archive must be deleted manually - I can select all on a page, but this becomes very time consuming and frustrating experience.

Action taken:

1. arrival at the cloud creative, copied files in the area of creative cloud on the C: drive.

2 Dreamweaver related to site files in the C: drive of creative cloud

3. locally installed and removed thousands of web files on the C: drive of creative cloud.

4 cloud creative is automatically synchronized local files to https://creative.adobe.com files domain.

5. after a two months of adding and deleting files Creative Cloud C: drive, the folder on the C: drive was 8.5 GB and Creative cloud produces a warning 'lack of storage space.

6 Inspecting the https://creative.adobe.com Archives revealed thousands of files need to be deleted manually in order to free up space so that the files could synchronize Creative C: cloud drive up to https://creative.adobe.com files.

And the process of deleting all files from that archive has not deleted took a little more than a very frustrating and painful 7 hours to do manually.

Recommended steps to reproduce:

1. in a clean (empty) area of creative cloud on the C: drive, create about 7 unique files and decompress a copy of WordPress in each. Then at wp-content/plugins, unzip and add about 15 plugins in every single directory.

2. let the creative cloud sync with online storage.

3 remove about 6 folders on the local C: drive.

4. allow the creative cloud to synchronize.

5 look at the creative area Cloud Files online and Archive.

5a. If you want the files have not disappeared from Creative Cloud Files, select all of them and archive them.

6. open the Archive.

7. use the checkbox Select all to select all files.

8. permanently delete them.

9. once the removal process is completed, refresh the browser.

10 files remain to be permanently deleted? If so, repeat steps 7 through 9.

It seems that the Archive fills only about 30 files when it is open. It is possible to add additional files by scrolling to the bottom of the page, but that only adds about another 30 files. At the beginning I scrolled down and added about 1 500 files deleted, but this deletion process took the time to complete the server. Then I did scroll down several times and add about 3 600 files to remove, and which took the server even more time to complete. Then I scrolled down enough times to add files a little more 4 600 and repeated the waiting time for the server to complete the removal process. After this tour, it was about 3 000 files that remained to be removed manually through this process, and finally they were all deleted, but it was that an extremely painful process of 7 hours.

Recommended solution:

Add a "Delete all files" button inside the Archive.

You may think that this problem is very good to support... Well, I tried. First, I called the toll-free number and was informed by the computer that my wait time exceeded two hours. So I chose to use their chat support - so what happened surprised me.

The cat of support referred me to "a multitude of technical documentation" on the Adobe website and also sent me on the forums. No interest in hearing the problem beyond the initial description was expressed, and when I asked for what is obvious - one button to delete all files in archive - I was told quite frankly that the product does not only.

Adobe is not concerned to solve the problem and offered no resources to file a bug report or a feature request. And if you go back to the online support area really added insult to injury.

I am deeply disappointed by the quality of the customer service I received by Adobe and am unfortunately obliged by my need to work productively with the time-effectiveness do not use the creative cloud beyond one or two storage. I certainly will not be upgraded beyond the default level of storage included with the basic subscription.

Who reported about 20 days ago.

The bug has been fixed.

Tags: Adobe

Similar Questions

  • What is the creative cloud drive?

    I was wondering what types of files, I should put on my Creative Cloud Drive... and what you downloaded on your disk CC?

    Please visit: Storage Quota and file | CCM

    Using creative cloud | Share files, libraries, etc.

    Using creative cloud | Navigate, sync and manage assets

    I hope this helps.

    Concerning

    Megha Rawat

  • What is Creative Cloud drive passed to 2 GB to the full membership?

    My creative cloud drive was reduced to 2GB after the recent update.
    I have already tried rebooting CC on my Macbook and Windows 7 Desktop, restart the system and check for updates, none of this solves the problem.
    I also checked my check double statues of my account, I still subscribe to membership full with a cloud with no unpaid 20 GB drive.

    Is anyone else having the same problem?

    Well in this case I would advice you to Contact Customer Services given that it might be a technical problem with the account and they would fix it for you.

  • Main problems, managing files on Creative Cloud drive

    I decided to place my Lightroom (and intelligent previews) catalog on my drive of 20 GB creative cloud that I use more than one computer. I usually update of the catalog on my Windows machine. However, when I open the same catalog in Lightroom on my Macbook, a copy of the LRCAT file is automatically created on my disk storage CC. Can someone tell me why this happens? This is beyond frustrating!

    Hi Ramone,.

    First of all, I would say that creative cloud is not the right place to store the catalogue, as there are problems with permission on the cloud.

    Also you try to launch Lightroom with the catalogue still recorded on creative cloud?

    If so, then try to move the catalog on disk Local once and then launch Lightroom and see if duplicate catalog is created or not?

    Kind regards

    Tanuj

  • Installation by default creative cloud drive

    Creative cloud downloads and installs automatically on the C drive. I want to uninstall creative cloud and reintall on drive D to conceserve space on SSS if Possible.

    Change the installation location in the CC App options.

    Mylenium

  • AO o Adobe Creative Cloud driver para acontece o erro 50 Office, qual has a solution?

    Durante an atualizacao, o download magnitude e o erro 50 appears. Someone also esta com esse erro?

    Hello Luiz,

    Please refer to the threads below where the problem has been resolved:

    CC desktop - the infamous error code 50 is back

    Cannt day creative cloud at CC2015... It gives me the error code: 50? HELP PLEASE.

    Error code 50

    Kind regards

    Sheena

  • Photoshop Creative Cloud update does not include the focus area app

    Emphasis missing in the region. Photoshop perfectly updated - no need of updates. I am a total fully paid premium member @ £47 the se. per month.

    I'm finishing a tutorial on the use of the application of the area of intervention which is supposed to be the update of Photoshop CC 2014, but it is not available on my version which reports creative cloud is fully updated. I tried to run Photoshop in different modes: painting, photography etcetra. Any ideas please.

    Are you sure you use Photoshop CC 2014 and not Photoshop CC, which is the exact version?

  • Adobe Creative Cloud: Unable to sync files. "By reason of server errors".

    I believe that the subject of this question is self-explanatory.


    I have a little less than 50 GB of data in my Creative Cloud Drive and I still get this error message.

    Already tried to 'pause' and 'summary' sync several times. Already restarted the computer.

    I'm on Mac OS X - Mavericks (10.9.2) in a Macbook Pro of the retina in the case where that matters.

    Thank you very much for your help,

    Jonathan

    I do not use the cloud for data, but these links can help

    -https://forums.adobe.com/community/creative_cloud/host_sync

    -http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

    -sync and send a link http://forums.adobe.com/thread/1427516?tstart=0

    -http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html

  • Bug report - storyboard is not related to images on creative cloud

    Description of the problem

    Impossible to insert an image in Adobe Story more Film Script Storyboard, unless the image is available on the web, but allows multi column Script images added directly from the local disk.

    Steps to reproduce
    1. Download JPG or image common Creative Cloud.
    2. Click on this image to open it in creative cloud.
    3. Click on SHARE, SEND the LINK, then select the LINK icon to generate the link on creative cloud to the picture.
    4. Click COPY the LINK.
    5. GO to Adobe Story
    6. Open the script of the film, go to the part to insert the table of Storyboard.
    7. Open storyboard tables > MANAGE IMAGES
    8. Click Add an IMAGE LINK
    9. Paste the link creative cloud and press OK
    Actual results

    No image appears.

    Expected results

    The image should appear.

    Workaround

    None.

    Product area

    Adobe Story more > movie Script > storyboards > manage Images

    Hi Buck,

    You can file reports of bugs here: http://adobe.ly/ReportBug

    Thank you

    Kevin

  • Creative cloud crash - 10 Windows (add external network/USB drive)

    Hello


    I wanted to report a problem that seems to affect the creative application of the Cloud constantly.

    Steps to reproduce:

    • If I connect to any external USB device while creative cloud turns it's crashing.
    • Similarly, if I map a new network drive it will not break too.

    Expected result

    • The application should not crash when connecting a device or drive mapping network

    Crash Dump data:

    If I can provide any other information that will help to you please let me know.

    Name of the failing application: Cloud.exe Creative, version: 3.7.0.272, time stamp: 0x5757cc69

    Name of the failed module: Core.dll, version: 3.7.0.271, time stamp: 0x575159b8

    Exception code: 0xc0000005

    Offset: 0x000041a0

    Flaws of process ID: 0 x 4308

    Start time of application vulnerabilities: 0x01d1fb8c5d54311b

    The failing application path: C:\Program Files (x 86) \Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe

    Path of the failing module: C:\Program Files (x 86) \Common Files\Adobe\Adobe Desktop Common\Core\Core.dll

    Report ID: 8d79273c-5201-4f59-a8ae-e39545433fe2

    Faulting full name of the package:

    ID of the failed package-parent application:

    Name of the failing application: Adobe Desktop Service.exe, version: 3.7.0.272, time stamp: 0x5757cc50

    Name of the failed module: Core.dll, version: 3.7.0.271, time stamp: 0x575159b8

    Exception code: 0xc0000005

    Offset: 0x000041a0

    Flaws of process ID: 0 x 2088

    Start time of application vulnerabilities: 0x01d1fb8c5ec5ecde

    The failing application path: C:\Program Files (x 86) \Common Files\Adobe\Adobe Office Common\ADS\Adobe Office Service.exe

    Path of the failing module: C:\Program Files (x 86) \Common Files\Adobe\Adobe Desktop Common\Core\Core.dll

    Report ID: 75dd1b6a-161b-4c29-b908-8cec3e15c701

    Faulting full name of the package:

    ID of the failed package-parent application:

    Fault bucket 108216971903, type 1
    Event name: APPCRASH
    Answer: No available
    Cabin ID: 0

    Signature of the problem:
    P1: Cloud.exe creative
    P2: 3.7.0.272
    P3: 5757cc69
    P4: Core.dll
    P5: 3.7.0.271
    P6: 575159b 8
    P7: c0000005
    P8: 000041a 0
    P9:
    P10:

    Attached files:
    C:\Users\ < MYUSERNAME > \AppData\Local\Temp\WERFC97.tmp.WERInternalMetadata.xml

    These files are available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Creative Cloud.e_b35b7f9a6d3fdd54de929d2389aad7cf1bbd2fb7_3a4582de_30870e1b

    Symbol of the analysis:
    Recheck for solution: 0
    Report ID: 8d79273c-5201-4f59-a8ae-e39545433fe2
    State: 0
    Bucket Hashed: ab4220ee2f4f97964a4d13fd68ce4497

    I don't see a problem, connect usb devices using the win 10.

    You can try:

    uninstall all cc including the application of cc desktop, uninstall the Adobe Creative Cloud desktop application

    clean your computer of files cc by http://www.adobe.com/support/contact/cscleanertool.html

    Restart your computer (do not skip this)

    Reinstall the cc desktop application, https://creative.adobe.com/products/creative-cloud

    Use the desktop application to install your programs and the cc events

  • Possible bug, Photoshop does not remember the files that are saved in the google reader, or even creative cloud

    Don't know not if it is a bug or not, but when I save .psds google or creative cloud storage drive, photoshop does not seem to remember, so when I return in photoshop the next day these saved files do not show up as recent files, so I just use 'open' and still find them. I'm on a Mac and I use photoshop output v2015.1.1.

    Hi GameViewPoint,

    It seems to work for my purpose when I tried to record a test file in creative Cloud files storage.

    Make sure that the local storage is allocated on your machine for this network place like Creative Cloud Files folder of creative cloud storage.

    Suggest you go to the file menu > open recent item > clear recent files list > restart Photoshop and then check out.

    Kind regards

    Claes

  • Can I install a different driver creative cloud?

    I need this for a class but my computer does not have enough space on C:, but the program allow me to change the download location on D: and now I have zero space on my main drive.

    Hello

    Adobe suggest to install the application on the secondary drive, creative cloud desktop application can only be installed on the secondary drive.

    However, you can configure the destination of the installation in the Cloud Desktop custom App creative as the majority of Adobe Creative Cloud applications should support an installation location.

    Please note that there will always be shared resources stored on your primary drive. In addition when installing temporary process files will also be created on your main drive.

    See, moved not creative in the right drive cloud application

    Creating cloud - BUG change the installation directory for applications

    You can check the link below to download creative cloud applications

    http://helpx.Adobe.com/creative-cloud/help/install-apps.html

    Kind regards

    Bani

  • Creative cloud updates / Files folder location change Bug

    I have a major bone to pick with the CC app. Software updates work very well. This is the real CC app updates which are originally my company a LOT of grief and the loss of time/productivity/money.main computer that is hosting the shared files using an external hard drive (S) to save all files on. Whenever there is an update to the CC app required it corrects everything BUT change the location of the files in the Preferences menu to the default drive (C). This caues all other computers that are related to re - sync ALL the files. On average, it's about 14 000 files which lasts about 10-19 hours depending on the computer and the internet connection.

    This has happened at least twice now. I can't be the only person it happened and it's unacceptable. I found a few messages in the forum, but there are no answers from anyone at Adobe.

    My questions are

    1. is there a way to avoid preferences him swinging back the location of the files on the default drive after an update?
    2. a development team seeks to this question at all so that it can be fixed on a future update?

    With the recent update of the application of Creative Cloud Desktop (1.9.1.474), we have unfortunately introduced a bug that causes the creation of a new Creative Cloud Files folder and re-synchronization of all content. This will happen only the first time that the synchronization application runs after the update. This caused an understandable pain and confusion, for which we really apologize.

    Creative application Cloud Files contains a logic that supports the use of several Adobe ID. This allows to disconnect from an ID and in, but keeps the contents of your separate creative cloud. When you sign out and change identifiers, the app moves the previous creative Cloud Files folder and it's content and he adds with the already signed in ID (User@AdobeID). Then, it creates a main folder and begins to synchronize the content of the identification of new.

    The bug I mentioned earlier occurs, as the app believes an ID selector took place and as such, moves the current record of Creative Cloud Files and attempts to annex the already signed in ID. As no switch actually took place, it manifests as (unknown).  The application then creates a main folder to synchronize the data.

    What you end up with is essentially a creative Cloud Files folder with your new synchronized data and a creative Cloud Files (unknown) folder that contains duplicate data.

    This happens once, after the last update.

    The solution is to simply delete the (unknown) Creative Cloud Files folder.

    I recommend that ensure you that you have no pending change you can do offline and you check the contents of the folder new, main designer Cloud Files contains everything you expect of him.  If this is not the case, check the contents of the creative Cloud files (unknown).

    If there is still an incompatibility with your data, you can check on creative.adobe.com to confirm that your data is there.

    If you have any other problems or questions on this topic please email [email protected]

  • Hi - I'm looking for the correction Adobe Illustrator 2014 1.2 update (ou.0.2) for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only visible update is Illustrator CC 20141 - that is what introduced bugs.

    Hi - I'm looking for the correction Adobe Illustrator 2014 1.2 update (ou.0.2) for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only visible update is Illustrator CC 20141 - that is what introduced bugs.

    The only thing I can think that may cause the problems I have a Mac Mini on the Mavericks.

    Dave

    Hello

    I discovered that my question above is a non issue. A user has triggered by watching the below article on Illustrator 2014 17.0.2 cc

    http://helpx.Adobe.com/Illustrator/release-note/Illustrator-17-0-2-release-notes.html

    He had recently improved to wht, we know now is 18.0 to 18.1, which is the latest version. He has read the foregoing artic

    the and assumed that it was a version of fixed a bug for its version - as the number of ov18 v17 is not displayed. It is usually just 2014 CC.

    I asked him to post a bug report on Adobe Illustrator CC 20141

    Dave

  • HP LaserJet Pro M402dn: Generic AirPrint driver HP LaserJet Pro M402dn - when a dedicated driver will appear - Bug report?

    There is a bug report or request.  If I turn my HP LaserJet Pro M402dn via Airprint, I can't get a generic driver.  This means I can't print envelopes because DL size paper is not available via wildcards.  In MS Word, I see the evelope (DL is supported) where to print but prints biased mode A4.

    Will be a good pilot ever written?  After all, that this is supposed to be an AirPrint printer.  Or will be fixed this problem with 10.12 (Sierra)?

    Maybe someone could tell me how to contact someone who can tell me if my questions cannot be answered here.

    Thank you.

    Bill

    Hello

    This is now fixed.  I can sent this file you ealier discussions:

    HP-printer-essentials-SE - 4_7_0.pkg ( https://support.apple.com/kb/DL907?viewlocale=en_US&locale=en_US ).

    But I never installed it because he had a date of 2015 on this subject.  My fault, I thought he was old.  It's one thing to Apple.

    I ran that Installer and training specific to a printer appeared and now I can print envelopes on airprint.

    I know that this really has nothing to do with you, but maybe this file must be included with the routines of installation of Mac with HP Easy Start?

    Thanks again for your suggestions.

    See you soon,.

    Bill

Maybe you are looking for

  • Firefox crashes every 10 minutes. Looks like it's day or something

    I use Firefox version 6 and Windows 7. Every 10-15 minutes I need a break using firefox because it crashes, I can't use for about 40 seconds, because it seems that day or do something else. I already tried to use firefox without open other programs,

  • Griffin PowerDock charger

    Looks like output of this charger to a USB socket. Does anyone know if this can be plugged into a wall charger that can accept a USB (like one of these wall Chargers)? It is logical that it should work, I was wondering if Griffin has decided to do so

  • How to remove only a copy of the printer in windows 7 that has several copies?

    quote from Alan Morris: "you can add multiple printers but the device UI will collapse all printers that use the same port and the same driver in AN icon that has fly menus that provide access to all other printers that you have associated with the s

  • Analysis of C++ JSON

    Given the following JSON [ { "id":1, "firstname": "Mike", "lastname": "Chepesky", "title": "Sr. Editor", "image": "images/data/mike_chepesky.png", "active": true, "gender": "m" }, { "id":2, "firstname": "Westlee", "lastname": "Barichak", "title": "Ta

  • OEM of Windows 8 key does not not on touchscreens of Voltron

    Windows 8 RP and CP worked great with Windows 7 display driver touch touchscreen NextWindow Voltron, but in Windows 8 for OEM, the capability is part, even after the installation of the driver. It is a touch screen in common (HP, Dell, Gateway AIOs,