Business Catalyst and creative cloud: double-payment
In March this year (2012), I subscribed to the most basic level of catalyst for business ($97.00 per year) to publish my Web site.
At that time there I didn't that creative cloud includes a basic to Business Catalyst membership.
In may 2012, I subscribed to the creative cloud which included this basic Business Catalyst.
Now (in March 2013) Adobe wrote me for $97,00 still pay for Business Catalyst and they sent me an email saying that they will stop the service within 7 days.
How I do to stop the Business Catalyst $ 97.00 account and transfer of lodging to my creative cloud account?
Last time that I tried to do something like that, it was hours and hours and hours to solve.
I better just pay for Business Catalyst $97,00 even if it is included in the cloud Creative simply because I'll have uninterrupted service?
If there is a chance that I could reconcile this without excessive pain and struggle, could someone tell me how?
And if it is possible?
I have a very small but well-established company using Muse. I can't allow the interruption or hours and hours of fighting for this problem.
I'd appreciate any help.
Gay Ann Rogers [email protected]
Hey GARRogers,
If you have sites that have been redeemed as creative cloud sites, you can change the billing for these sites, and once your creative cloud subscription expires, it will be the site. However, sites that are billed directly by the Business Catalyst are separated to creative cloud. So if your creative cloud subscription expires, the sites being billed directly by the Business Catalyst will remain unchanged.
If you have sites that have been bought as a site of free creative cloud, I recommend the creation of a new site of the trial through your portal partner (http://www.businesscatalyst.com/Admin/Index.aspx?to=PartnerPortal), and either republish your site of Muse for the new site of the trial or if you use no Muse, data migration on this article : http://kb.worldsecuresystems.com/203/bc_2038.html.
Once you have done this, take the direct site via your partner portal > [select site] > upgrade and, if necessary, remove the domain from your previous site, add back to this new site.
Feel free to PM me directly if you want that I look at billing for one of your sites.
Tags: Business Catalyst
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